Hanicks Ltd 

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See what reviewers are saying

Rated 5 out of 5 stars

Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more

Company replied

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more

Rated 5 out of 5 stars

Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more

Company replied

Company details

  1. Plumbing Supply Store
  2. Gas Company
  3. Gas Engineer
  4. Heating Contractor
  5. Heating Equipment Supplier
  6. Plumber

Written by the company

We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast service

I ordered the item one evening and it was with me inside of 36 hours, so I soon had the boiler up and running again. I couldn't ask for a better service.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking company

Shocking company. I ordered via Amazon next day but instead of delivering the goods they sent a pack of children’s sweets begging me to give a good rating. The urgent spare part turned up 3 days later. I paid double market value.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE
Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I have asked for a refund as this part was needed urgently for a boiler not working.
Their response is they have to contact Royal Mail and make a claim through them.
WHAT HAS THAT GOT TO DO WITH ME YOUR COURIERS NOT MINE, I HAVE NEVER HAD THE PART IN MY POSSESSION SO WHY AM I WAITING FOR A REFUND.
DO YOURSELF A FAVOR DO NOT PURCHASE FROM THESE GUYS or B&Q diy
Neither take any responsibility for the problem.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and good product range always in stock.

My first order with them placed late Sunday afternoon, ( to fit for a good client) the price and delivery were excellent, it was fitted and my clients boiler all up and running on Tuesday by 1:00 pm, he was very and so was I,
Would I use them for boiler spares again, yes I would
Would I recommend them, yes I would.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Advertised as genuine Honeywell

bought 2x2 port valves from this company they were advertised as genuine honeywell wasn’t until a had issues with my heating an engineer told me that they were not genuine they were only compatible parts. I contacted the company and they said they were out of warranty (just) and the advert on eBay had been changed.I am know going through Trading Standards for being Mis-sold these products by being incorrectly advertised

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quick delivery

Excellent quick delivery and arrived well packaged and arrived safely. Ordered 2 items unfortunately were unable to supply 1. Was no problem as only ordered 2 so as to have a spare. There was no problem in receiving a credit. Excellent company to deal with

December 4, 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Hi Mrs Lindzey

Thank you for your kind feedback. We’re really pleased to hear your order arrived quickly and safely.

Apologies again that we were unable to supply the second item, but we’re glad the prompt credit resolution worked smoothly for you.

If you ever need any further assistance or parts in the future, we’re always here to help.

Kind regards,
Hanicks Ltd

Rated 5 out of 5 stars

Valves dispatched immediately

Valves dispatched immediately. Look to be good quality originals, as requested.

November 30, 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Hi Ian,

Thank you for your positive review and for choosing Hanicks for your boiler valves and heating spare parts.

We're pleased the valves were dispatched immediately and that you're happy with the original, high-quality parts you requested. We always aim to provide fast delivery, reliable boiler components and trusted customer support.

If you ever need boiler spares, valves, pumps, controls or heating parts, we’re here to help anytime.

Rated 1 out of 5 stars

Great customer service and rapid…

Great customer service and rapid delivery however the compatible part was not fitting.. package stated cannot return if opened. Waste of money and time Hence not happy

Re - Reply from Hannicks

i love it how your reply is saying "I ordered the wrong part" ! I did not order the WRONG part after a long chat with a team member - You supplied an incompatible part. If i could share pictures on here then you will see the part although looking tha sane will not work as 2 key elements missing from it- Thats even using the GC number. I have reached out to my credit card company as it was mis-sold to me !!
Just checked - GC number i gave was for a BAXI SOLO 3 PF50 - You sent me a fan for a BAXI Solo 2 -- Your mistake ! Not Mine

November 20, 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Hi, Sorry to hear you ordered the incorrect part, part of that amazing customer service is a fully equipped tech team, all you have to do is call with your boiler GC No. to hand and we can establish compatibility prior to ordering!

Alternatively consult your boiler manual or the boiler manufacturer. its near impossible to ordering incorrectly, you have so many options available, not to mention the heating engineer installing the part!

Rated 5 out of 5 stars

Super fast delivery and decent price…

Super fast delivery and decent price A+++

November 21, 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you so much for your 5-star review! We’re really pleased to hear you were happy with our super fast delivery and great price. At Hanicks we work hard to provide quality heating spare parts with quick dispatch and reliable service, so your feedback means a lot.
If you ever need any boiler spares or support in the future, we’re always here to help!

Rated 2 out of 5 stars

Dishonest presentation of product

I bought a Digital timer advertised and sold as "Resideo ST9400C1000" for £85. The timer that I received is "TotalHome TTH2C" which, when searched on the internet is said to be compatible and can replace the ST9400C1000 without changing the back plate. If they had said this is what I would receive I could have looked the price up and found that it is sold for £50. The way they present the product is dishonest.

November 14, 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Hi,
Sorry to hear you have ordered the incorrect part, we offer all options as a replacement for your existing unit, and we have a fully staffed technical help line to help you establish the correct replacement prior to ordering, unfortunately on this occasion you never utilised this option!

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Delivered on time and my heating is now sorted. Thank-you

November 1, 2025
Unprompted review
Hanicks Ltd logo

Reply from Hanicks Ltd

Thank you so much for your 5-star review! We’re really pleased to hear you were happy with our super fast delivery and great price. At Hanicks we work hard to provide quality heating spare parts with quick dispatch and reliable service, so your feedback means a lot.
If you ever need any boiler spares or support in the future, we’re always here to help!

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