Hanna Andersson Reviews 266

Hannah Anderson used to be very high quality . Their clothes could be passed down more than once and still looked very nice. You paid more but it was totally worth it for the quality. This is no longer the case. Their fabrics are thinner and lower quality, For example their pajamas distend at the neck if stretched by a kid putting them on. This year some of their pajamas aren't even the usual long underwear material they are more like a thin cotton kind of like cheap cotton sheets. I was shocked when they arrived. But they've been going down have a long time.
I got a couple of bathing suits for my daughter last year. The tops were fine but the elastic in the bottoms was distended and baggy after a few wearings. Good thing you can still find old Hannah Anderson clothes at the goodwill which are beautiful and high quality. Again not hand-me-down quality, a sad decline

This is the first time I purchased from this site despite bad reviews. Well shame on me because my package never came. I even checked with the manager where the PO box is to make sure it didnt come and was misplaced. I contacted customer service and was told I would get a refund within 10-14 days. 2 weeks later no refund so I contacted the company back and their response was they would not be refunding me after further investigation. I then asked where is the proof of the delivery and further investigation and the customer service representative Katrina had no answer for me and ignored my question. From the beginning of the conversation she was rude. She didn’t even write full sentences. She used slang and abbreviations. Not someone I would want working for my company. Just overall a terrible experience with this company. Do not order from here. Shame on the owner of this company.

Nothing great about their items and they will not honor price adjustments. Save your money and buy directly from other large stores that will value your business, stand behind their product, and respect you enough to return your money if you've overpaid. The customer service at this company is non-existent. They are super greedy, I won't be shopping here again!

No surprise that I now see here that they don't respond to negative reviews. I wish I had done my research before spending so much money on pajamas.

Shipped extremely fast; from Oregon to Iowa in 3 days! Great fabric!

Terrible return policy and no price adjustments. I placed an order last week and two days after I placed an order, they have an increased reduction in price. It should be very well known that the company doesn't provide price adjustments to its own products. And the return process is detrimental to a consumer as well.

Order placed 10/12/22. Still have not received it. The website states it was shipped. Link to track order just says oops. I have never heard of this brand and was hesitant to order online but my son really wanted the Pokémon zip up sweatshirt. It was expensive for kid clothes and never came!!! We have a ring door bell and can ensure it was never delivered. I will never order from this retailer again. I recommend others don't either.

Terrible return policy. I ordered two pairs of Christmas pajamas for my grandsons and they arrived without incident. One pair was too large. I thought I could call and arrange an even exchange for a smaller size. No, that would be too simple. Not only did I have to pay shipping on the new pair (the first order, shipping was free), but they want to charge me a $5 return fee, which I believe is in addition to the $5 shipping fee. So to return a $30 pair of pajamas, I am having to pay $15 in fees. Then the Customer Service person on the phone tried to make me sound like I didn't want to pay their workers - "well, we have to pay the people in our return department to process the return, you know." Somehow, other companies have figured out how to do a simple exchange without these crazy fees. Be very careful when you order from Hanna Andersson! I won't be returning as a customer.

My daughter loved the pajamas from here which are extremely expensive in my opinion. She has autism so I bought a few more pair because she'd wear them and loved them. Our basement flooded... and our washer and dryer are down there. I have 2 tops and 2 bottoms but dont have the missing part of the set from there. I called to ask if they could let me either purchase or replace the piece i needed. They refused becuase it wasn't the product that was defective and they cannot just split up a set. So now we are down 4 jammies because i dont know if anyone knows autism but a set is a set. cannot be mixed and matched. I am so angry i wasnt asking for free i was just asking NOT to spend another 120 dollars on pajamas when i just had to fix things from a flood. Super disappointed for the price.. i dont think its worth it to buy through them. we'll have to practice with a new brand. DO NOT BUY FROM HANNA ANDERSSON they are not all natural and the best quality nor do they have good customer service. They seem quite greedy. Telling me they dont replace for mold. Who said mold?! it was dirt and tar that came up and got into the clothes in the laundry room. just ridiculous.

I love this brand and my kids love this brand, it’s so fun to be able to shop with the children all in one place and match with them, really makes me feel young again.

The quality of their products have gone down substantially. I bought the onsie short sleeve pajamas for my three-year-old and the crotch ripped out after only a few wearings. The company offered a new pair but was waiting for the item to become available. By the time it had, it was gone. Why doesn't customer service make note of what needs to be sent and ship it when it become available? Really poor customer service.

I love Hanna Anderson and have been a customer of theirs for a long time. I purchased clothes for my daughter when she was little and always loved the designs and quality of the clothes. I now purchase pajamas from them for myself. They are always so soft and comfortable and last a long time. I would highly recommend Hanna Anderson's clothes for the whole family.

The two outfits that I bought for my niece’s baby are adorable. However the packaging is awful, since I want to give as a gift. There are no tags, or any mention that they were 100% cotton. They came in two little plastic bags. When I called customer service they said since the stores are closed they don’t put tags on their items anymore. I’m not sure I’m going to keep them because they don’t present well at all at a baby shower.

I had a terrible experience in December 2019 with shipping and customer service. I decided to give it another try and placed an order and paid for expedited shipping on 5/9/2022. No order yet but a credit for shipping charges. I cannot get a straight answer from the help desk and the story keeps changing. It seems fairly easy to give a valid reason for a delay. With Hannah Anderson there is no reason given except sorry your orders late even though we accept your money for a service that is obviously not available. Very disappointed and discouraged. I cannot even get an address or email to file a formal complaint. Our birthday gift is now a week late and I guess oh well- hannah blew it again. Multiple emails with different help desk people that give different stories. It might be different if the prices were bargains, but paying unbelievable prices for such poor service is just not okay.

Honestly…I don’t understand why people rave about the quality. I’ve purchased several items for my daughter, and I’ve found they look old and worn almost immediately. The prints are cute, but the jammies still have one way zippers that require you to fully undress your baby for a diaper change.

I recently purchased White Organic Tee Shirts and Underpants for my 8yr old grandson. He suffers from eczema. Usually, he would be itching all day. This underwear has no tags and is as soft as cotton. My grandson loves them. Thank you.

PJ's were very soft however they have a hole in the leg in under 2 months - Will not purchase again

Overpriced, quality has gone way down over the years, and most of all, they have terrible customer service. Like the worst customer service of just about any company I've ever dealt with. Planning to go overpay for kids' clothes elsewhere from now on!

Sent the below to their customer help email. Haven’t received an email as of yet, but was notified that my order was shipped the next day. This is very unusual for Hanna. Called in order to be sooner than later on the issue, was told there is nothing they can do, and that I should buy a new jacket at the lower price and return the one on its way. What a hassle and with shipping…would end up not worth it. Quality issues and lack of proper and thoughtful customer care makes this company a no for me going forward. Their items are cute on the screen, but the experience and quality are not worth the time. I will pass this on to friends and family. I hope that you have a better experience if you buy from them.

Hello,

I just ordered the Miles Morales hoodie for our son yesterday and today it is on sale for almost $20 less.

Is there any way that I may cancel my order? And reorder at the discounted price? Or, can you make a price adjustment?

I would like the savings as I am a stay at home mom and every dollar counts.

We want to continue to purchase Hannas. We already had to return a holiday shirt due to a quality issue but kept a dress as it was great quality. We have also ordered other items in the past.

We are not a rich family but when possible, extend our budget to buy what we hope and believe are great quality items. Fair sale prices make it possible for us to continue to do this.

Your help on this is appreciated.

Kind regards,

For my first kid I purchased a lot of their zip up pjs. A few of them had zipper issues, but I thought it was bad luck. Then I pulled out the remaining ones for my second kid and almost all of them were unusable due to the zipper. All my zipper pjs from other brands (including much cheaper ones!) were totally fine. I wish I hadn't purchased so many and definitely won't again. It was definitely not worth the prices I paid.

My family is very swedish...late one sleepiness night I came across the most perfect swedish Christmas clothes for me kiddos!!! It was a tad expensive but they were just too perfect plus I was going to get a decent discount from subscribing to emails. Too bad in my tired state I purchased and forgot to put in the code from my email subscription. I emailed them admitting it was my own error but wondering if they could help me out. I never received a response, but I did receive the appropriate credit!!! So customer service and clothes were fantastic!