Poor quality
Poor quality, dangerous product, bad attitude! I bought a Gasbrander from Hanna Trading (should be hannashop24) via bol.com. The product had made an accident.
Following is the email I send!
"Good afternoon,
I am writing to file a complaint regarding the Gasbrander product. I have used this burner three times, but during the most recent use on Sunday, it started leaking, and both the front and back caught fire. It was extremely dangerous, and I felt like it could explode at any moment. Out of fear, I threw it far away into my yard, where it continued to burn on the artificial grass. I immediately covered the burner with garden soil and poured water on it continuously. It took about three minutes for the fire to be completely extinguished. The entire situation was extremely hazardous and frightening. I then spent over an hour cleaning up the aftermath. Unfortunately, this incident has caused permanent damage to my artificial grass.
I have two requests following this incident. First, I would like to return the defective product. Second, I request compensation for the damage to my artificial grass, which amounts to 150 euros."
This is the reply from Hanna Trading! "What are you all saying? Firstly, you have not connected properly, we have been selling for years and we have sold 1000000 without any problems, so you have not connected properly because it cannot leak if the burner is properly sealed, secondly, we have nothing to do with compensation , continued success,"