The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
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Review summary
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Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
910 reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Hannells chaddesden
Had fantastic service throughout the various stages of house hunting, all staff were very friendly and very helpful. Would happily recommend anyone to get a property through hannells
August 25, 2026
Reply from Hannells
Hi Luke!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you have found them to be friendly, helpful and that you'd be happy to recommend them. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Bob!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found them quick to respond to any questions throughout your purchase. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for the positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Hannells - Estate agents you can trust
The sale of the house was made very simple by Hannells.
I was kept informed with the progress all the way through the sale.
A big thanks to the Hannells team for all of their hard work and professionalism
August 25, 2026
Reply from Hannells
Hi Brian!
Thank you for your brilliant review of your moving experience with the Chaddesden sales team.
We're pleased to see that you were kept informed throughout the process and found the team to be professional and hard working. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Caroline,
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that overall you were happy with the service and that the team were able to get you moved.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Everyone we spoke to was really…
Everyone we spoke to was really helpful, through one of the most stressful periods they were great at constantly keeping us in the loop guiding us through the process. A massive thank you to Sara specifically who looked after us!
August 25, 2026
Reply from Hannells
Hi Meg!
Thank you for your brilliant review of your moving experience with Sara and the Chaddesden sales team.
We're pleased to see that you found them all to be helpful, kept you in the loop and that you felt looked after by Sara. The team pride themselves on delivering a top service and Sara in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I had a fantastic experience with…
I had a fantastic experience with Hannells from start to finish. Lorna and Amanda were brilliant; friendly, professional and always great at keeping me updated throughout the process. The whole Chaddesden branch team were approachable, helpful and always happy to assist.
After a disappointing experience with another estate agent, dealing with Hannells was genuinely a breath of fresh air. I really appreciated their honesty, communication and personal approach, which made the whole experience so much easier.
I wouldn’t hesitate to recommend Hannells and would absolutely use them again in the future.
Thank you
March 25, 2026
Reply from Hannells
Hi L!
Thank you for your brilliant review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found Lorna and Amanda to be friendly, professional and they kept you updated throughout the process - especially following on from your previous experience with another agent. The team pride themselves on delivering a top service and Lorna and Amanda in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Dave!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you have found them easy to deal with, very helpful and that overall it has been a great service. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The listing of our house was excellent…
The listing of our house was excellent but a few of the viewings were questionable due to the position they were in with their property. What is the point of showing people around the house who haven’t even put theirs on the market or even got their mortgage in place. Also if it hadn’t of been for ourselves and our buyers constantly on the phone asking questions and chasing solicitors etc I don’t think we would of been in the property by Christmas.
August 20, 2026
Reply from Hannells
Hi Gary,
Thank you for taking the time to leave your feedback and for your positive comments regarding the marketing of your property.
We completely understand your comments regarding some of the viewings. While it is always ultimately our seller's decision, we would not necessarily discourage a viewing simply because a potential buyer has not yet placed their own property on the market. We do find that some buyers prefer to find the right property before committing to a sale themselves and, once they do, can sometimes become proceedable within a matter of days. Similarly, most buyers will not have a mortgage formally in place at the viewing stage, although we do of course establish their position and circumstances wherever possible.
We also appreciate that the period between agreeing a sale and completion can be frustrating, particularly when there are delays elsewhere in the chain, and we're sorry that you felt you needed to do more chasing than you would have liked.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Not the best experience
Not the best experience. We had mixed messages, an email regarding a home visit which didn’t happen and which evidently we shouldn’t have got. Incorrect information on written valuation too
August 22, 2026
Reply from Hannells
Hi Richard,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that this was your experience, as it certainly does not reflect the usual standard of service we aim to provide.
We appreciate you bringing this to our attention and hope that, should you have any future dealings with Hannells, your experience will be a far more positive one.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
My requested for an appraisal of my was acted upon very quickly.
My requested for an appraisal of my property resulted in an appointment made quickly. Sam from Hannells arrived on time and carried out a thorough assessment of the property. We then sat down to discuss the options available to me without any hard sales pressure. A full detailed report was sent to me later that day. Sam had good knowledge of the housing market both local and national. Highly recommended.
August 21, 2026
Reply from Hannells
Hi Steven!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be punctual, knowledgeable and was thorough with his assessment of your property. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Review …
Jessica was a great help with all the information we needed and was always so helpful and supportive throughout the process. The whole team were fantastic and provided so much help with all the viewings. I really appreciate all their time, effort and excellent customer service. Highly recommend!
August 21, 2026
Reply from Hannells
Hi Kaitlin!
Thank you for your brilliant review of your moving experience with Jess and the Chaddesden sales team.
We're pleased to see that you found Jess to be helpful, supportive and that the whole process of purchasing your property has been excellent. The team pride themselves on delivering a top service and Jess in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting an exciting new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Rebecca was very pleasant and…
Rebecca was very pleasant and professional. She explained how she arrived at her valuation and suggested the best way to move forward once probate has been granted.
August 20, 2026
Reply from Hannells
Hi Cynthia!
Thank you for your review of your valuation experience with Rebecca and the Chellaston sales team.
We're pleased to see that you found Rebecca to be pleasant, professional and explained the next steps. The team pride themselves on delivering a top service and Rebecca in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you when the time is right to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Bonnie had done some relevant research…
Bonnie had done some relevant research on the property and local sales to which she referred when assessing the sale of the bungelow. Her warm approach to discussing her colleagues suggested a good team
August 15, 2026
Reply from Hannells
Hi Rosemary!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that Bonnie had done her research and that you felt she had a warm approach. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get the property on the market and sold!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent and Professional Service
Bonnie was very friendly, professional and helpful when she came to value my apartment. She took the time to look around the property properly and explained the valuation and the selling process clearly, without any pressure.
I really appreciated her time and the professional way she approached the valuation. I would be very happy to recommend Bonnie and Hannells.
August 14, 2026
Reply from Hannells
Hi Teresa!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be friendly, professional and helpful. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Teresa!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you have found them to be helpful and they've always kept you updated throughout your sale so far. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Jo was lovely and very knowledgeable
Jo was lovely and very knowledgeable, explained the whole procedure, costs involved etc and answered any queries we had . A very caring and professional lady !
August 13, 2026
Reply from Hannells
Hi Chris!
Thank you for your review of your valuation experience with Jo and the Chaddesden branch.
We're pleased to see that you found Jo to be lovely, very knowledgeable and thoroughly explained the process. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Heather James,
Heather! the valuation director, has a friendly yet professional manner. The property is in probate!! Heather gave the property a full inspection. Her advice was very helpful. Professional,knowledgeable and friendly. Excellent service. Thanks Steve
August 12, 2026
Reply from Hannells
Hi Steve!
Thank you for your brilliant review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be professional, knowledgeable and friendly. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent communication
Excellent communication, staff were very helpful and professional
August 7, 2026
Reply from Hannells
Hi Kenneth!
Thank you for your review of your moving experience with the Allestree sales team.
We're pleased to see that you found them to be helpful, professional and the communication was excellent throughout your sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Turned up on time for the valuation…
Turned up on time for the valuation nice friendly lady
August 11, 2026
Reply from Hannells
Hi Pauline!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that she was punctual and you found her to be both nice and friendly. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope that we can be of further service to you should you decide that now is the time to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Mcalla!
Thank you for your review of your valuation experience with the Littleover sales team.
We're pleased to see that you found Nicola to be very friendly and helpful. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regasrds,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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