Tried contacting several times via phone, but no return call, took 20 mins to answer, then got put back on hold since the speaker did not speak English. Submitted online form, but system was not worki... See more
Company replied
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See what reviewers are saying
I've had the travel insurance from Hanse Merkur (young travellers) since 2021. Sometimes it took them a while, but eventually they responded and covered the medical expenses guaranteed by the insuranc... See more
Company replied
We unfortunately needed to cancel our 3-week family trip to Asia due to medical reasons. The process with HanseMerkur travel cancellation insurance was seamless from start to finish. We could enter al... See more
Company replied
DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. They are completely useless and cannot resolve the simplest claim. I have now waited almost 3 months, numerous phone calls, say they have the completed c... See more
Company replied
Company details
- Health Insurance Agency
- Accident Insurance Company
- Auto Insurance Agency
- Liability Insurance Company
- Life Insurance Agency
- Pet Insurance Company
Written by the company
Für die HanseMerkur als mittelständisches Unternehmen steht der Mensch im Mittelpunkt. Wir sind ein Personenversicherer mit Schwerpunkt Krankenversicherung und der Spezialität Reiseversicherungen. Die Produktpalette der HanseMerkur wird durch attraktive Risiko- und Altersvorsorgeprodukte sowie Schaden- und Unfallversicherungen abgerundet.
Contact info
Siegfried-Wedells-Platz 1, 20354, Hamburg, Germany
- 040 4119-0
- info@hansemerkur.de
- www.hansemerkur.de
2.4
Poor
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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CROOKS- same experience as everyone else here
same experience as everyone else here. they are basically crooks who charge you for a policy but then:
1. impossible to talk to them about claims - they leave you on hold forever
2. never respond to nor pay ouT legitimate claims
I am surprised the german government hasnt cracked down on them.
total fraud!!!
avoid at all costs because they give you a false sense of insurance coverage which you do not have
March 26, 2018
Unprompted review
Absolutely disgraceful !!!!!!!!
Absolutely disgraceful !!!!!!!!
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!!
They are going down big time , a bit like the football team that shares the same city as them.
Dishonest & Very Deceitful. 😟👎😟👎😟👎😟
January 25, 2018
Unprompted review
This insurance is a joke
This insurance is a joke. I had an issue with my keys a few months ago and, despite a keys insurance, they are very sorry to not refund me because «I lost the keys by myself» HAHA. Please do not lose your time with this awful expensive and useless insurance.
December 9, 2017
Unprompted review
DO not take out cancellation cover through RSD Travel
I also wish I had read reviews of this company as I wasted £90 taking out cancellation cover.No response for weeks until sent an Email.Then a letter in a scruffy hand scribbled envelope containing nothing but delaying tactics following which I sent a long explanatory letter 1 month ago. Needless to say no reply.You just give up. Jack.
October 28, 2017
Unprompted review
No customer service. No money
It is taking months to BEGIN the claim process. I guess I wont see my money at all. I wouldn't recommended to anyone. Big mistake from my side, I should have read reviews before paying, as it has very bad reviews.
October 19, 2017
Unprompted review
If you do Not want to have an …
If you do Not want to have an insurence, then hansemerkur is the Company you are looking for, if you like to talk on the Phone and send e-mails then hansemerkur is perfekt 4 you, but at the end you Will never see your Money. Good luck
September 12, 2017
Unprompted review
Not recommended
I would not recommended this company. The refunds take a long time and the customer service is unacceptable rude and even hung up on me twice. Very disappointing.
July 8, 2017
Unprompted review
Not worth it
I pay 60 euros per month for no coverage. I filed a claim months ago, and even after several e-mails and calls, nothing has been done. I will be switching soon.
November 17, 2016
Unprompted review
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