Happy Beaks Reviews 

Plants purchased were damaged in the post, however Customer Service arranged a replacement order which was perfect. Very pleased with T & M and their team.
Thank You !!

Abbie from customer services very helpful in granting a refund for below standard plugs which had shrivelled. Kindly listened to my concerns and was very efficient. Thanks Abbie!

Well, where to begin? I ordered two 25.5kg No husk No grow no waste wild bird seed on 17/2/23. Free mainland UK postage which is advertised doesn't include Inverness, but I took the hit, as it still worked out cheaper than my regular supplier. BIG mistake.

Items were listed as in stock, with estimated dispatch date of 24/2/23. So much for next day delivery. When I asked when my goods were to be dispatched, the date then moved to 27/2/23 and, in the following email, maybe the end of this week (so towards 3/3/23), as the goods weren't in stock at all, and there was no guarantee they'd be dispatched on 3/3/23, two weeks after my original order.
I asked for a refund, which was agreed. But it was initially just for the goods and not the £14.99 extra delivery charge. I mean, it's not cost the company to dispatch something they haven't actually got in stock yet! I did get that refunded, after another few emails.

Now back with my original provider, who are reliable and, when they state free UK delivery, they actually mean it.

Mix up concerning a delivery. Delt with speedily and thoughtfully by Wendy in Customer Services. Very pleased with the item and will be very surprised if I am not also pleased when the second delivery (containers) arrives shortly.

Excellent service.
The delivery company (Evri) left my parcel in an unsafe place & it was not there when I got home.
I notified the delivery company but got no response.
I then contacted Thompson & Morgan Customer service & they immediately issued a replacement.
Excellent result.
Other customer service departments should learn from this. Thank you

Very good product, but the company is being let down by its choice of shipping company. Order number one resulted in someone else’s box of wine delivered instead of birdseed. The shipping company seemed incapable of finding the original order. Happy Beaks was contacted and immediately and cheerfully re-shipped another box of birdseed which was safely received. Faith in vendor restored. Order two arrived, but again the shipper delivered it wrong - to a neighbour. But we found it and retrieved it. A good company that has my business despite shipping issues.

I have been a satisfied customer of Happy Beaks for some 18 months, but recently had two occasions where bird feeders I had bought failed to live up to expectations, with two vanishing without trace. Yesterday, at around 2pm I emailed them to tell them what had happened, but made no request for refund or otherwise. Three hour later I had an email from Becky on the Customer Service team advising me that both items (one puchased in May and the other quite recently) would be replaced. I'm both surprised with te speed of response and most grateful for the unexpected outcome.

My recent order didn’t arrive on time due to an error. This was immediately corrected by Happy beaks. They are an excellent firm to deal with their customer service is second to non. Their product speaks for itself as I have very happy birds

What has happened to my order of peanuts, awaiting pick up from Happy beaks for 2 weeks now, sent many e mails they just don’t answer anything , carrier refers me to Happy Beaks.

Wide range of choice, competition prices and fast delivery for items in stock. On one occasion, when the courier delivered to the wrong address, Happy Beaks customer service were very helpful and promptly resolved the matter.

I have shopped with Happy Beaks on many occasions and have always found their prices competitive and their service to be very good, especially when I recently had a glitch with my order. Once I contacted them they were quick to rectify it and did not make a drama out of a crisis. I will certainly return in the future.

We've been clients now for a few years and are very pleased with their products. Our wild birds eat the lot very quickly!

Great bird food ordered 12.75kg no grow bird seeds. My birds love it I'll definitely be ordering again, great service and delivery both 1st class.

Hi great service excellent product,I purchased a 12.75 kg bag of bird food the birds in my garden absolutely go mad for it will definitely order this again great prices too 10/10

I have used Happy Beaks for about a year and have always found the service to be excellent and will continue to use and recommend.
Thanks Happy Beaks
Malcolm.

I have for the second time had to cancel an order for no grow no mess bird seed, and request a refund. No indication on the website that the seed is out of stock, indeed it says that despatch would be within 24 hours if ordered by midday. Have been told that despatch will not happen before 15/8/22. Just not good enough. Will not be returning to this company.

We placed an order for bird seed on Monday 11th July late afternoon and received the order today 13th July early morning. Couldn't ask for better service. Thanks

Well I have to say I've not used Happy Beaks that much because they are dearer than most others.
I noticed today an email address from them as my order for no grow bird seed will be delayed considerably. It is
noreply at thompson-morgan
Now I had no idea that Thompson and Morgan were part of or possibly owned Happy Beaks. I cannot find any reference to it on their site or on google.Ah I have just found it. I know that this is not a review as such but I thought it worth sharing the knowledge. I have shied away from using Thompson and Morgan as I read some bad reviews, but several companies including Dobies are lumped together here at bvg.
So who do you get in touch with, to lodge a complaint or a good review? Explained here, but I'm unable to post a link. Look up BVG brands

Dreadful, the claimed they had a bird feeder in stock, which I ordered for my father's birthday, took my money promised to deliver and only 3 weeks later when nothing arrived, when I complained did they admit that they didnt stock the product and could not source it

Do not order from Happy Beaks. I ordered over £150 worth of bird food (one of their bundles). Nearly a month later and I am still waiting for my items. Communication is shocking / inexistent. I chased, got given a dispatch date. Items still haven’t turned up, no communication, no explanation. It’s daylight robbery. Something is very wrong with this company. Do not, I repeat do not order from them. I am going to leave reviews wherever I can because this is beyond unacceptable.