Staff at Cross hands Happy Home Furniture were friendly and helpful without being pushy at all. They got the balance just right in fact. Ceri helped us purchase our mattress with his advice, but didn... See more
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Review summary
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Great service in both the llansamlet and crosshands stores.great and very informative staff Ceri Davies in crosshands and Gerald Larcombe in llansamlet. Brought some lovely beds and wardrobes great qu... See more
Company replied
Another great experience at Happy Homes Crosshands. Barri and Ceri were super helpful and no pressure at all - just lovely, helpful staff who clearly love what they do - such a joy to go into a shop &... See more
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Excellent service from Gregg & Gerald at Happy Home Llansamlet. Delivery to a 2nd floor apartment in Cardiff was perfect. The lads did a fabulous job of putting the wardrobes together. The quality... See more
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Company details
Written by the company
Established in 1979, we are your local and reliable furniture company whose 'Name Says it All'. With stores in Neath, Port Talbot, Swansea, Cardiff and Crosshands we are within easy reach to all South Wales cutomers. We are stockists of leading brands ...
Contact info
SA14 6RE, Cross Hands, United Kingdom
- www.happyhomefurnishers.com
4.2
Great
240 reviews
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Replied to 100% of negative reviews
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Great shopping experience
Great service as always from Phill and rest of team. Great quality furniture. Alway look here first for what I want always good shopping experience. Was only in store half hour and everything was done, staff can't do enough for you without being pushy. Thanks again guys
August 23, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your custom and for taking the time to leave us a review! :) We'll pass on your comments to Phil :)
Very poor service
We had a table delivered last Wednesday. It is faulty and we have been refused an exchange or refund by the store. It did not develop this fault, it was delivered that way.
Update since your reply - thanks for your response. But actually the first course of action by the store was to send the delivery men to our home. They confirmed it was faulty but obviously could not fix it as they are not technicians. Only after I spoke to the store today did they arrange to send a technician (which could take two weeks).
August 23, 2023
Unprompted review
Reply from Happy Home Furnishers
Hello Ian, we're very disappointed and confused to find that you have left us a 1-star review.
As we explained when we replied to your email earlier today, that our normal course of action firstly would be to appoint a technician to inspect it to see if it's just a small adjustment required. However, we also outlined in our email that we are happy to order you a replacement table to exchange. We did not receive a reply via email, however I understand that you have recently spoken with a member of our team via telephone, and as you are aware we have ordered you a new table for exchange.
Again we do apologise that our appointment of a technician was not satisfactory to you, but we hope you understand that as a company we have a protocol for reporting faulty items through our suppliers which our Managers must follow to ensure the best resolution.
I trust this clarifies the position for you and we hope that you can re-consider your review, assuring of our best possible attention at all times.
Hi Ian - in response to your update, yes you are correct we arranged for our delivery crew to take a look immediately, rather than wait up to 2 weeks for a technician, in case it was an issue that our staff could sort themselves immediately and avoid you having to wait for a technician. In this case it was not something our staff could sort immediately, and as per our company and supplier protocols we then arranged to send a technician from an external company. However we are pleased that we resolved this with you today by ordering you a replacement table and hope this is satisfactory to you. Best Regards.
Friendly service not pushy which I like…purchase if bed
Friendly service not pushy which I like helpful In deciding what I wunted
August 12, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Great experience dealing with Ceri…
Great experience dealing with Ceri Davies in the Crosshands branch. I'd expected to be out all day looking for a new sofa but with the vast choice they had to choose from I purchased one instore. Ceri was polite and knowledgeable and arranged a quick delivery for me. The delivery people were first class aswell. Very happy with the new sofa, great quality and a good price.
August 9, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your kind words! We will pass this onto Ceri :)
We called in on the off chance of…
We called in on the off chance of finding a wardrobe and ended up with a wardrobe, vanity table, drawers and a TV unit. The staff were very friendly and extremely helpful - even moving items around the shop so we could check what they looked like together.
Really good value too. Definitely recommend them and we will be going back for more furniture in the very near future.
August 11, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Superb service and store!
We dealt with Ceri Davies from the Cross Hands store and would highly recommend purchasing from him. 🙌🏻Polite, professional and friendly. He also spoke Welsh which for us was a bonus! 🏴 We have previously bought beds and chairs with them and when we needed a new mattress we looked no further than here! Good price and excellent service will always recommend to family and friends!
August 10, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! We will pass on your kind words to Ceri! :)
Excellent Customer Service
The customer service and quality of the products is fantastic. Greg the salesperson was absolutely brilliant, he was professional and helpful at all times. He was able to answer all my questions and he went above and beyond to make my purchase go as smoothly as possible. Would totally recommend Happy Home furnishers in Llansamlet, Swansea.
G. Williams
July 30, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :) We will pass on your lovely comments to Greg :)
Helpful and polite
July 7, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Great experience!
Very helpful and considered workers very efficient boys and genuinely trustworthy company would definitely buy from them again! 100% recommend
July 31, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Bought a 5ft bed today at happy home…
Bought a 5ft bed today at happy home lansamlet. Greg was amazing . Took his time explaining about each bed as we were so undecided. My son is asobergers and suffers with anxiety. Greg had so much patience and was so helpful . He explained in detail to my son about the comfort and quality of the beds and he choose one that was lovely. We have had a brilliant service . Thankyou so much
August 1, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! We're glad that Greg was a great help, we'll pass your comments onto him :)
Great service as ever at Happy homes
Great service as ever at Happy homes, been there a few times now and everything I visit the staff are friendly helpful and knowledgeable. Great choice of furniture and god quality
July 4, 2023
Unprompted review
Reply from Happy Home Furnishers
Thanks for your review! :)
Uncle Ben service was very good
Uncle Ben service was very good. He had talked to us on the ways to keep the mattress in tip top condition. Even offer excellent assistance in terms for payment. Thank you very much for the service.
July 30, 2023
Unprompted review
Reply from Happy Home Furnishers
Thanks for your review! :)
Excellent and informative salesman…
Excellent and informative salesman Terry and good price
July 24, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Very helpful sorted out what I was…
Very helpful sorted out what I was looking for .
July 10, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you Keith! :)
Popped into the Cross Hands store
Popped into the Cross Hands store, lovely customer service by the gentleman, very helpful and he found what I was looking for at a great price.
Delivery was quicker than expected which was great.
July 10, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review and thank you for ordering with us! :)
Called into Llansamlet store on Tuesday…
Called into Llansamlet store on Tuesday 11/7/23 where Gregg helped me pick a 4door wardrobe, it was delivered Wednesday morning,assembled/fitted by Scott on Thursday morning.Great service, great staff ,great prices ! Welldone Happy Home Furnishers just excellent
July 11, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! We will pass on your lovely comments to Greg and Scott! :)
Excellent customer service and pleasant…
Excellent customer service and pleasant staff always ready to help
July 5, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Amazing experience once again
Amazing experience once again. Just bought a head board to match the bed we bought back in September.
July 10, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review Rhodri! :) We hope to see you again soon! :)
Very helpful and a lot of choice
Very helpful and a lot of choice. Finally got my dream dining table
July 9, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for taking the time to leave a review and thank you for your purchase! :)
Excellent service
Delt with Greg in llansamlet store what a lovely person he is a great asset to your company .
Delt with me professionally help me find exactly what I was looking for just waiting for delivery of my order thank you so much
July 7, 2023
Unprompted review
Reply from Happy Home Furnishers
Thank you for taking the time to leave a lovely review Heather! :)
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