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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently finding them wrong, incomplete, or incorrectly prepared. The quality of the food was a major concern, with numerous complaints about items being cold, stale, dry, or otherwise unappetizing, and some even described the food as inedible. Reviewers also frequently encountered problems with the staff, citing rudeness, poor attitudes, and a general lack of interest in customer satisfaction. Conversely, a small portion of people felt satisfied with the service, describing employees as friendly, helpful, and providing excellent service. Some customers also noted that the food, when prepared correctly, was hot, fresh, and delicious, with particular praise for certain items like chicken strips and fries.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing significant disappointment regarding... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising employees for being friendly,... See more

Order

Users describe negative interactions with order, frequently reporting that their orders were wrong,... See more

Service

Consumers find service to be ambiguous, with some reviewers praising exceptional service, quick food... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Hardee’s restaurant in Tallahassee on capital circle NE had a dirty dinning room when I was there on 8-2-2025 at 11:47 am for lunch. The tables & seats were dirty, there weren’t any napkins to... See more

Rated 2 out of 5 stars

I seldom visit Hardees, but today I gave the location in Southport Richmond, Va, a shot. It was a mistake. The counter help was rude. The order was wrong & incomplete. How a national fast food chain... See more

Rated 2 out of 5 stars

Website does not work well. I had to abort it as it closes 1/2 h before the restaurant closes even though I was sitting in the parking lot and of course the store would not honor the on line prices.... See more

Rated 2 out of 5 stars

Longhorn Road Lynchburg VA employees have the worse attitude toward customers and each other that I have ever encountered in my 64 years. When the food came it was a cold egg sandwich with ice cold ch... See more


Company details

  1. Take Away Service
  2. Fast Food Restaurant
  3. Hamburger Restaurant
  4. Online Food Ordering Service

Information provided by various external sources

Hardee's Food Systems Inc. is an American-based fast-food restaurant chain operated by CKE Restaurants Holdings, Inc.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

367 reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.7

All reviews

(367)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

I got in drive thru at 955am waited in…

Eldon Missouri Hardee's. I got in drive thru at 955am waited in line behind several cars. Got to the speaker at 1005am and ordered 2 biscuits and gravy and was told we aren't serving breakfast we're out of biscuits. I asked if they were making more since they don't stop serving breakfast till 1030am and it was 1005am and they said " we are sold out and ain't makin no more". I ordered a cinnamon roll and received 2 knives and no forks to eat it. I received no napkins and the employee did not even apologize for not having a normal breakfast item or apologize for switching to lunch when I was already at the speaker. Rude employee. Poor management.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Love the morning crew

Love the morning crew , Brandy is always so sweet . All the girls on morning shift are . They all are so quick and my food is always hot and fresh

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

I don’t know who’s fault if is it on…

I don’t know who’s fault if is it on the store or the courrier( delivery guy) i ordered 2 meal that 1 has bottled water and the other should be juice which is missing. And kudos to the cust.service center i’ve waited in the line for 10minutes more. Shukran

February 7, 2024
Unprompted review
Rated 1 out of 5 stars

Lack of taste & food quality

I ordered for curly fries was given the opposite
Plus the burger is just I don’t even know what to quantify it with it’s just a waste of my Money. I feel so ashamed that I got this from Hardee’s you’ve being my best but not after tonight this is complete rubbish. Final in the bin and this is my last order!

February 4, 2024
Unprompted review
Rated 2 out of 5 stars

mismanagement

my sister & I stopped at hardees on the way home to get chicken sandwiches. in the restroom the floor was very slick. we had a difficult time remaining upright. with canes this is dangerous. I went to place our order. no one to take it. manager was counting money. girl from drive-thru finally came & took order. I waited for 20 plus minutes to get order. there was no one fillings orders. while I is was waiting people behind me began leaving. orders. when my order was finally filled, the gentleman next in line brought it to their attention that they had put his sandwich in my by. He was right. when i got home my order was wrong

February 2, 2024
Unprompted review
Rated 1 out of 5 stars

Ripped off at Hardees

My son and I stopped at a Hardees in Mocksville, NC. Our order was TOTALLY messed up or at least my part was. How does an order of 1 low carb bacon double cheese burger and a medium drink NOTHING ELSE turn into a bacon double cheeseburger combo. My son ask for a hotdog no onions. Oooops.... got onions. How does the order I placed and my son's chicken combo he did order along with the hotdog turn into a $28 meal. I know food is high these days but.....

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

Ate at strasburg ohio hardees very sad and dirty placefood was…

Ate at strasburg ohio hardees food was throwing in bag not wrapped fries were bottom of bag or something worse food ever all the ham was on the side of sandwich and also the manager was very rude and not courtesy at all. Very upset with this place.will never go back just because of manager also they called me but never fixed the problem they keep ignoring me. Its been 2 months

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

Hardee's Middletown Ohio

Walk into the Hardee's this morning in Middletown Ohio, first time seeing the breakfast menu. I'm usually there going through drive thru once a month for a late dinner.
Walking in the restaurant was amazingly clean including the restroom.
Reading the breakfast menu for the first time it took a little longer, the selections were many to my suprise.
We were greeted at the counter by Molly, the reason I'm writting this review. She asked how She could help us and we began to order. Molly explained to us the potion sizes, the value, even let us know that if we buy one breakfast sandwich the second is only $1.00. Molly's amazing customer service, Her appearance, Her delightful attitude and smile, Her professionalism truly is a representation of your brand. I asked a gentleman behind the counter if he was the manager, as He said yes I pointed out three times that our experience has been wonderful based on our interaction with Molly.
I've been in the food service industry with higher education for over 22 years, Molly is truly a blessing to our field, and I told the manager he was very lucky to have Her.
My apologies for not getting the managers name, He too was delightful and you could tell He manages His crew with respect and care, every staff member was helping each other.
Wonderful experience and thank you all for what you do.
My family and I believe Molly should definitely be recognized for Her customer service skill set, brand knowledge, and professionalism. We will return !
Merry Christmas & Happy New Year !

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Today I ate a little lunch at the…

Today I ate a little lunch at the Newton Iowa Hardee’s. Omg. It was the worst ever lunch. I ordered a #1. 22 minutes later I got the combo and it was frozen in the middle with cold fries. The worker said that happens some times it was so bad I couldn’t eat it. As a construction crew we eat somewhere every day but won’t be going back here. Terrible service and worse food.

December 20, 2023
Unprompted review
Rated 1 out of 5 stars

I went to the drive-thru (6:30) to…

I went to the drive-thru (6:30) to place my order for 2 steak biscuits (2 for $5) and a large hash round ($2.69) for a total $8.23. Not bad, right?!
Well, the price is not the problem except when you can't eat it!
It was horrible! The hashrounds were scorched and had a black look to them. Not overcooked, just burnt. How!?! They're deep fried! Old shortening maybe. The biscuit of the sandwich was good, but the steak was cooked at 5am. I got mine at 06:41. It was Dried out and tough. This has become the normal for Hardee's. I love the steak biscuit. A fresh steak biscuit, one that hasn't been sitting around for hours. I feel ripped off, scammed and still hungry! My dog enjoyed it.
Hardee's 1504345

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

Foul language

I was not at all impressed with the foul language (F) word used several times on more the one occasion by (Emma) at the Carthage Illinois Hardee’s restaurant especially when my 2 children age (6) and (8) were present.

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

Recently visited their Logansport…

Recently visited their Logansport Indiana store and as I was in the drive thru I overheard the manager talk badly about her employee to another employee. Said I don’t think the Bi*ch will be to work. Then continued bath mouthing her. I guess she didn’t think I can hear her. Highly unprofessional.

October 25, 2023
Unprompted review
Rated 1 out of 5 stars

I was at Hardee on sunday sept 17…2023

I was at Hardee on sunday sept 17 ,2023, ordered the porkchop biscuit with gravy, had to wait 10 min in parking lot for them to bring it out, it was fried so hard,couldnt eat around the edges, it was so salted,it was brine. wont be ordering that again.

September 17, 2023
Unprompted review
Rated 1 out of 5 stars

I went through the drive-thru at the Hardee's in Orange Virginia rude customer service from the lady in the Drive-Thru that took my order went through the drive-thru at the…

I went through the drive-thru at the Hardee's in Orange Virginia at 8:00 on September 10th the lady took my order was very rude because I didn't hear something she said so she had a rude crappy remark never had a problem there before been living here for 7 years someone like that needs to be removed if they can't deal with customer service at a restaurant they make their whole employee base look bad I went ahead and got my food paid for it throw it in the trash someone like that most likely would mess with your food in some way having a crappy attitude like that I was polite about it didn't say wrong word out of the way but I'll never go back there again there are other ones in the area but I'll never go to another Hardee's again I hope she gets fired that's what she deserves I'll make sure the community around me knows about it too

September 10, 2023
Unprompted review
Rated 1 out of 5 stars

Bad food

We went through the drive at Hardee’s on Hwy17 south of 3rd Ave. south, Myrtle Beach,SC, for a biscuit. I got a steak biscuit that I used to absolutely love. My biscuit was white, not fully cooked and doughy inside. The steak was not fully cooked. My husband got a sausage, egg and cheese biscuit. His biscuit was not done either, white and doughy. His cheese didn’t taste like cheese. He had to go inside to use the restroom. The floor was sticky and the bathroom was not clean. Our last few times visiting this location were very bad experiences. We will not recommend this restaurant. Some of the staff were standing right of the door smoking where customers had to pass by to enter the restaurant.

September 2, 2023
Unprompted review

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