HardSoft - Devices for Teams Reviews 1,555

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive communication, and efficiency, making interactions pleasant and productive. The service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, as well as the quick response times for issues and repairs. However, some customers also noted that the product information or service details could be confusing, with different information appearing in various places. A few other people also felt that customer service was poor and confusing, mentioning ignored inquiries about lease payments and unclear terms.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick and efficient handling of... See more

Product

People report ambiguous experiences with products. While some customers praise the top quality of products... See more

Based on these reviews

Rated 5 out of 5 stars

I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... See more

Company replied

Rated 5 out of 5 stars

We've been with HardSoft Computer Leasing for years and have nothing but the highest praise for how the most recent experience has been handled. We are delighted with how smoothly everything was trans... See more

Company replied

Rated 5 out of 5 stars

Michelle was excellent. Kept me updated regularly all the way through my Mac being with team at Hardsoft. She helped me out with options once my mac was beyond repair and went above and beyond to he... See more

Company replied

Rated 5 out of 5 stars

Hardsoft - consistently good service! I have been with Hardsoft now for nearly 8 years, and lease all of my IT hardware and some software from them. The leasing from Hardsoft represents great value... See more

Company replied


Company details

  1. Computer Hardware Manufacturer
  2. Leasing Service

About HardSoft - Devices for Teams

Written by the company

With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.

We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.

It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.

HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.

Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.

Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change

We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.

Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?

If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Hardsoft's efficient service.

Hardsoft have always supplied our computers and we always go back to them to upgrade. Very good, quick and efficient service.

April 16, 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi John,

Thank you for your continued trust and loyalty to HardSoft.

We truly value your ongoing partnership and look forward to continuing to support your technology needs in the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

great service thanks

April 9, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Tim,

Thank you for taking the time to share your experience.

If there’s ever anything more, we can support you with, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Fantastic Services

Everything was done so quickly and smoothly! Great service by Megan :)

March 30, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Rikae,

We’re delighted to hear that your experience was quick and seamless.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Been with HardSoft for over 10 years

Been with HardSoft for over 10 years, very competitive pricing, great service and business.

March 31, 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Gareth,

Thank you for your continued trust and loyalty over the past 10 years.

We look forward to many more years of working together.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Seamus,

We really appreciate your feedback, thank you for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out - we’re always here to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Tom Barnett was a star

Tom Barnett was a star, ensuring that all our needs were considered. He provided a very quick turnaround on the proposal and delivery of the newly leased hardware and was supportive at every stage, ensuring that no stone was left unturned. Even when we had a delivery issue, he apologised and immediately stepped in to organise redelivery via a reliable courier. I would not hesitate to recommend Hardsoft, who have proven at every turn that they are capable and competent at what they do.

March 5, 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Edward,

Thank you for taking the time to share such a thoughtful review.

We’re delighted to hear about your positive experience.

We also appreciate your understanding regarding the delivery issue.

Your recommendation means a great deal.

If there’s anything further, we can support you with, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Excellent Service and Reliable Products

I recently rented another MacBook from HardSoft and, once again, the experience was excellent. Their products are top quality and the company is extremely reliable. What really stands out is how quickly and efficiently they handle any issues. Highly recommended.

March 25, 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Alessandro,

Thank you for your continued trust in HardSoft!

Your kind words and support are appreciated, we’re always here to ensure everything runs smoothly for you.

Thanks again for your recommendation - we look forward to supporting you again soon.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

10 Years + of being a happy customer

I've been a hard soft customer for over ten years, and it's because they are really responsive. Even though there was a problem with my new Mac, it was swapped immediately.

March 24, 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Emma,

Thank you for your continued trust and loyalty over the past ten years.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Excellent Customer Service

I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been both dependable and easy to work with, making life easy when you need it most.

March 23, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Chris,

Thank you for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
HardSoft Computers

Rated 5 out of 5 stars

Very reliable

Good customer service, very reliable and quick to help with no delay.

March 4, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Grey,

Thank you for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out.

Best regards,
HardSoft Team

Rated 5 out of 5 stars

Good Service!!

Michelle is really helpful.

March 19, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Elyse,

Thank you for taking the time to share your feedback.

If there’s anything further, we can assist you with, please don’t hesitate to reach out.

Best regards,
HardSoft Team

Rated 5 out of 5 stars

Warranty swapout

Michelle arranged a warranty swapout, all done with next day delivery, really great company and great customer service, well recommended

March 5, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi John,

Thank you for taking the time to share your experience.

Your recommendation means a great deal to the team.
If there’s ever anything else we can help with, please don’t hesitate to reach out.

Best regards,
HardSoft Team

Rated 5 out of 5 stars

Easy

Easy, professional, speedy.

March 2, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Maseru,

We appreciate you taking the time to share your feedback and we look forward to supporting you again in the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Professional, helpful and friendly service

Professional, helpful and friendly service. Fast and knowledgeable assistance provided.

March 4, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Dr John P,

Thank you for your kind feedback.

If there’s ever anything further, we can assist you with, we will always be here to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Great Service

S Naidoo was super helpful, in replacing my faulty laptop, and got me back up and working in less ta
han 48 hours. Thank you!

February 23, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Emma,

Thank you so much for your kind words and for taking the time to share your experience.

If there’s ever anything more, we can assist you with, please don’t hesitate to reach out. We truly appreciate your support.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Easy to order

Easy to order, great communication and fast delivery of equiptment !

February 27, 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Karen,

Thank you so much for your wonderful review!

We’re delighted to hear that your ordering experience was smooth and straightforward.

We look forward to supporting you again in the future!

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient
Service received from the team was excellent, keeping us in touch and up to date with the order and delivery constantly.

February 27, 2026
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Secon,

Thank you for taking the time to share your experience with us.

Your feedback means a great deal to us, and we truly appreciate your support. If there’s ever anything more, we can assist you with, please don’t hesitate to reach out we’re always here to help.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Very Smooth Coms and Quick Replies

Very Smooth Coms and Quick Replies

Michelle Airley helped me on my case to get a laptop checked and then returned quickly.

February 27, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Max,

Thank you for taking the time to share your feedback.

We truly appreciate your support and look forward to assisting you again whenever you need us.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Excellent as always.

We have dealt with Hardsoft for MANY years and have always enjoyed excellent and friendly service. On this occasion, Michelle excelled in helping to get my laptop up and running again after the screen failed.

February 24, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Blair,

It truly means a great deal to receive feedback from someone we’ve had the privilege of working with for so many years. Your continued trust and loyalty to HardSoft is something we value deeply.

Thank you not only for your kind words but for the many years of partnership and collaboration. It’s always a pleasure working with you and we look forward to continuing to support you well into the future.

Best regards,
The HardSoft Team

Rated 5 out of 5 stars

Great service provided by Shenequa.


Shenequa provided a prompt resolution and dealt with my concerns adequately.

February 17, 2026
Unprompted review
HardSoft - Devices for Teams logo

Reply from HardSoft - Devices for Teams

Hi Rohin,

Thank you for taking the time to share your feedback.

If there’s ever anything further, we can assist you with, please don’t hesitate to get in touch.

Best regards,
The HardSoft Team

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