Harlands Group Reviews 

I had an issue where I was still getting charged for my cancelled gym membership and also charged a £25 Administration fee. Upon this discovery I emailed them and the customer service was exceptional. I spoke to Mark who completely understood my issue and it was resolved instantly. Couldn't be happier with the customer service.

Less than good, bordering on fraud.

I don't know who runs Harlands, they actually do not care about customer service. They have been taking money out of my account despite me not renewing my Everyman Membership.

I called Everyman and the customer service person said they would be in touch with Harlands. I then got an email, after office hours, saying that I had to pay them an extra £40 to close the account.

I actually quite like Everyman, but there is no way I am going to support a company that has partners like Harlands.

Do not trust this company in anyway whatsoever they have been taking money out of my account for over 15 months saying I was registered to gkr karate none of the family have ever done any karate .them bank has given me the money back now they have come back at me threatening debt collectors

i would like i anyone can help i had no money in my bank and my gym took money and after that harlands charged me £27.99 can you help me please.

Horrible company, literally stealing money and fining people anything they want. Would take your last penny and smile while they do it. Plain and simple thieves. You should be investigated and taken off the market.

Thieves! This is how I would describe my encounter with Harlands Group. It is very easy to join their leisure centres, but try to leave and they sting you! Harlands received all money owed to them in good time before the final month was ended. But because i didn't leave on THEIR terms, ie I closed my direct debit not them, they stung me for a further £168.11 in supposed unpaid fees! Thieves. Steer well clear!

Absolutely disgusted by the way I have been treated by harlands I cancelled 2 memberships with them but they failed to cancel one as a busy nhs worker I failed to notice 3 months went by and they were still taking my money I contacted my bank and informed them and they reinstated me and now Harlands are chasing me 3 phone calls and emails no one has returned my call they have added charges today I had there customer service advisor tell me well if we didn’t call u back last time what makes u think we will call u again I don’t appreciate being threatened and under direct debit guarantee I am well within my rights to claim back what they have been fraudulently claiming without my permission disgusting service

Had a nightmare receiving an email stating I owed money for gym membership payments that were missed even though I was on a 1 monthly contract. Got in touch with Harlands and eventually heard back from Mark who I can’t recommend enough! Went above and beyond to help me sort it out and was so lovely to speak to. Made what was a very stressful experience a complete breeze, thank you again Mark!

I got replied from them after 5 days "We don't know how to open a png file. Please send a pdf or jpg file". Sent jpg file. I got replied they need another 5 days to reply. They probably don't know how to open a jpg file and need to figure it out.

I have told Harlands that I do not have money for the subscription but they keep on telling me to pay. What should I do?

Very rude staff when speaking on the phone no help at all absolutely ridiculous! Not happy

Been waiting over a month for my refund. I have called and emailed numerous times to be told they’re waiting on trilogy to release the refund?! They cant contact them to resolve issue apparently and no manager available either.
Absolute scam of a company and nobody should use them. Il be sending an email trading standards and ombudsman as told so by citizens advice if not in my account in 7 days after emailing them again giving them yet another chance to sort this out! Disgusting practice and gyms shouldn’t be using them full stop.

I cancelled my last gym direct debit payment in July and paid by credit card on the final instalment five days ahead of the normal payment date. I paid this over the phone and was told clearly that nothing was left to pay. No mention was made by customer services on the phone of a £20 charge for not paying by direct debit. I was told clearly I had no further payments to make. This appears to be a deliberate deception on the part of customer services.

Absolutely disgusted they neglect and legal obligation and say we just take the direct debit I took independent advice and you do have responsibilities. The Fit4life Gym in Baxenden near accrington after the trainers supposedly fell ill with covid. Both it turns out they have left it looks more like they haven't been payed. The equipment well seems equipment has been removed codes don't work all you say I'd take it up with the gym how can we take it up with the owner of the gym who won't talk to any of its members. You re a disgusting company with bully tactics and will not aid you will scare people to pay for a service that we are not getting. According to the ombudsman and other independent advice this could be acted as supporting fraud and misconduct I just hope every one else will report your company for investigation like im going to

Had a few issues with my places for leisure membership refund and I heard nothing but mark from harlands emailed me back and sorted the issue straight away! The problem was dealt with and he kept me updated all day yesterday about the refund from the gym. He has great customer service skills and dealt with the situation perfectly! I would use harlands again but go through there customer service team as its a quicker response. They have alot of bad reviews but they need to be given a chance as they have alot of customers to deal with and they dealt with my issue promptly. Thank you Mark you were awesome 👌 5 stars to you!!! ✨️

I would give zero stars if I could!!! Charlatans! Avoid any company that uses them.

This is in response to a reply from Harland group that I've just received....
Thanks for your reply.
My doctor was shocked that you or as you now say, that the gym requires medical proof that I can't do anything inform of exercise for 3 months. She told me that she wasn't aware of any type of request like this in her experience. I cancelled my membership at Farnborough leisure centre once and was not asked for anything like this. They were understanding and I rejoined at a later date. So you are obviously are not aware that I was originally a member at the Farnborough leisure centre (places and leisure) where I was under a medical referral when I first joined. Now Farnborough has closed down, I joined the Camberley leisure centre to follow on. I did clearly state about my medical issues when I joined as well as my financial income which i received only disability benefits. I also said that it's possible that I may need to cancel if things go wrong. The person who dealt with my membership did not say anything about having to give proof if I cancel early. But as I originally said, I was cancelling because of a mixture of financial worries which added to my depression. I stated this in my first email to you. I still have all your emails as proof of your unprofessional responses to my email. You were quite simply rude and without any understanding of my situation. More so, as the economic problems with rising bills which is widely known in the news and elsewhere. Not once did you even offer to help, all you did was demand money and not much else. Looking at your reviews here on trustpilot clearly shows that I'm not the only one who has had problems with your company. How on earth your company is contracted to the places and leisure company is beyond me. So please don't try to pretend that you are concerned about my complaint on trustpilot, none of your emails showed that you had any intention to help me with my financial worries and health as a result of it. Perhaps you should consult with places and leisure to find ways to help people during these bad financial and economic times as well as those with health issues.

Awful company if I could give them zero stars I would, absolute bunch of scamming crooks 🤬🤬

Harlands are an awful company and I don't understand how gyms can use these charlatans to collect direct debits. Most of these gyms, if not all of them, use "no contract" as their selling point and yet if you miss a payment, you get charged extra. So do you have a contract or not? Certainly you must be agreeing to something?

Bunch of scammers that disguise and change their email addresses by calling themselves ‘Energie Fitness Club’

I was charged £25 administration fee claiming the bank had bounced the transaction due to insufficient funds of the usual direct debit I had been paying these guys for almost 3 years. they managed to take out an extra £25 just fine on top of my membership fee no bother a couple days later though!
Said they had emailed to notify of the charge and after resending, they had titled the email as ‘energy fitness customer club’ which has absolutely no relevance to my gym ‘Simply Gym’ or ‘Harlands Group’. Jokers the lot of them!!

Went round and round in circles with them on the phone, absolutely useless and disgusting to treat customers. Daylight Robbery!!!!

Best thing about Harlands Group is that when you try to make a complaint over the phone, they just tell you to email an email address?! If you’re already on the phone to the company, is there not anyone that has a voice on the complaints department, or are they only capable of typing on their keyboards?

Save yourself the bother and hope to god your gym doesn’t use these 3rd party monkeys. Aren’t even worth 1 star. Whoever gave them more than 1 star are all on crack and so are the people that work for this company!