HarmanKardon Reviews 167

I have HK audio system in my Mercedes GLE / SUV (2019), My car was booked in for some works at the dealership and I was given a loan car (Volvo, 75 plate, never ever driven a better car for over 40 years of Driving) that happens to have Harman Kardon audio system but the sound quality / crispness is far supperior.
I contacted MB dealership to find out what the difference was i.e. different speakers etc but they were not helpful at all, I tried their sales but same result? as if I was talking an alien language (simply not interested / offered no help / advice??).....
I decided to contact the manufcturer Harman Kardon UK Tech Support) but their so called experts / advisors were even worst, totally clueless about their very own product???
I found the advisor abrupt / unwilling to help nor point in the right direction??
..I question what is their purpose of their existance? the management needs to take ownership of such reviews or may be they too are clueless or simply not bothered? Someone should be?
Perhaps the 'fat cats' need to look into this, I doubt though they would??? as such attitude usually comes down from the top?
For sure never ever Mercedes brand nor Harmon Kardon product ever.

.... in comparison BMW / Audi very much Customer oriented and always willing to assisst in any way they can, they know their products inside out.
...Mistake madfe changing to Mercedes, rubbish products / rubish service / clueless.
............Very Dissapointed.

I bought a pair of headphones 4 months ago they lost Bluetooth connectivity so tried to make a claim under their warranty,I was dealing with Michael and he had me jumping through hoops trying this trying that.As soon as I completed I test there were more and more down the pipeline.
The headphones were £45 and I don’t know what the big issue was just to change them but the best they could offer was a refurbished set if I completed yet more tests.
In the end I threw out the headphones and bought some Sony ones
I dread to think what would have happened if I had expensive equipment broken ,the fight to get things sorted would have taken an age,my belief this lengthy process is purposeful to get rid of you!
May I suggest this company employ a more positive approach in a real effort to enhance customer satisfaction and confidence in the company and its product
Regardless to say I would think twice about any further product from this company
I’m one very disappointed customer they have lost for good

I am actually sad to write this review. Not necessarily for bad product but for unavailable product on website. Ive been trying to purchase these headphones (Harman Kardon FLY ANC) for over a year from website. I currently own 4 of Studio Onyx 4 speakers and have personally gifted atleast 4 others. Im so tired of trying to get these headphones and the message to whomever runs the website " you need to be fired". Why have a product listed on your website that is absolutely NEVER in stock. What's the purpose for that! If there is traffic to your website and its geared at a specific item(s) why would you'll make it so unattainable. I am a BIG fan of the brand and this is unacceptable customer service in my opinion.

Stay away from this company.
We bought JBL ear buds which broke, and they "fixed" them by sending us new ones. Now 7 months later one of the buds doesn't work & Harman says "...we have found that your device is currently out of its warranty period. We are, however, able to offer you a discount voucher of 15%."
A JOKE! Usch!

Harman Kardon used to be the benchmark for me when it came to in-car audio systems. But starting around 2020, they basically died for me! Year after year, the so-called Harman Kardon sound systems in cars make it painfully clear that it’s just another piece of junk that makes no sense at all!

HarmanKardan customer service response is intended to make the return/refund process so difficult and time wasting, that you will give up and they keep your $. HarmanKarden sent me a game controller instead of the ear buds I purchased. I have already spent 2 hours answering questions and sending them pictures of product, its serial number and picture of UPS label, and Harman has failed and continues to fail in resolving their mistake of sending me the wrong product. I know it is a "con" because they are asking for me to send the same pictures and information again and again. This clearly reflects Harman's lack of business ethics and deceptive trade practices to wrongfully refuse to refund me for sending the wrong product, and providing free shipping to return the wrong product. BUYER BEWARE!! It is a "con job" !!
I will never buy anything from Harman again and neither should you. I have never had an experience like this from any other companies! It is bad!!

asked to return item within a few hours of delivery as not impressed with sound/design... now the sound/aesthetics are subjective so the review is not about that, but trying to get it returned has been a terrible experience. Tried to do it online as instructed but nothing, no email and no follow up, no chat agents available for first day, 24 hour reply for the WhatsApp who told me to wait a few hours for the email, tried again but now have to wait another 24 hours for a reply presumably. tried the chat function and finally got a human but was told 'someone else is dealing with it, they'll be in touch'- that was hours ago...

I dont know why buying and returning an item from HK is so much more complicated than any other online vendor. really soured my impression of the brand and changed my mind about the speaker i was planning to swap it for, will look elsewhere now.

Unfortunately, the Extra Package HK BMW doesn't play well, but for the money you can buy a better sound system yourself. Unfortunately, the HK sound system is overrated.

If you can score new or second hand items from some years ago, they are bomb, long lasting, worth repairing.
Don't afraid to shop very old products, even with cosmetic defaults, they will sound better than anything you'll find from most manufacturers today.
Anything recent on their website is overpriced for what's inside.

Firstly misread my initial request then when corrected stated there were too many different combinations to advise me which was rubbish. Simply put they can't be bothered to help.

Miserable customer service!
Device loses WLAN connection (daily) all forums confirm it is a firmware problem. Harman first wants you to change 100 settings and then repairs the box (without improvement) my device is now being repaired for the 2nd time and has been gone for almost 4 weeks. No admission of guilt, even when threatened with a lawyer no response to comments about firmware errors.
I will never buy anything from Harman again! This warranty case has been running for 6 MONTHS !!!!

DO NOT BUY THIS BRAND!!!! We bought a radiance 2400 for €4000 and since day one the sound coming out of the speakers got interrupted or completely stopped. So we got sold a straight up broken product for thousands of euros. We are not the only one because my sister bought the same product and she has the same issue!!! When you contact customer service they do not listen and just instruct to do/try hundred of different things that don't solve the problem. We had to sent the product to the service centre. It is such a insanely big product that having to sent it all back is almost impossible. We got the speakers back from the service centre and suprise suprise it still does the same thing. Harman has the prices of high end but the product and customer service is the worst I've ever experienced.

I bought a Harlan Kardon Radience 2400 speakers system in October 2023 paying €3.999.
After 8 months, the left speaker stopped working.
I contacted its technical assistance and after replying 5 or more requests of information I am asked to follow an absolutely inconvenient process that includes packing the speaker and shipping it to their authorized service center.
When I search the equipment its current price is down to € 2.999.
So I buy a premium brand speaker that after 8 months is sold for € 1.000 less than I paid and does not work well and all the trouble to deal with the packing and shipment to a service center is fully transferred to me.
Without any alternative I may end going through the hassle instructed by Harman Karson, what I certainly will not do is ever again buy their products.

Wish I would have checked here first.
I had a harmon kardon aura studio 3 before it got stolen.
The fake one u buy here maybe would fool you if you never had the real one
IF YOU WANT FAKE HERE IS THE BEST FAKE YOU WILL FIND

Never buy products from this company. Paid over £500 for a sound bar and sub woofer - problems one year on and 3 years on the unit blew.
Best they will do is offer a 25% discount with a new purchase but why would anyone buy anything from this company given the extraordinary poor quality.
Further the company does not offer any recycling so Harman Kardon is totally unsustainable and contributes massively to environmental pollution given all these poor quality items will go into landfill

Absolute shambles of a company. Do NOT purchase from them. I sent my parcel back on 5th January 2024, today is 10th February 2024 (Over a month now) and still waiting for a refund. Received an email today stating they are still investigating what has happened to the parcel and cannot issue a refund even though I have proof on my end that the parcel has been sent back.

Customer services are in Holland so a complete nightmare to deal with. I would highly recommend not to buy from them. Customer service is terrible also.

Bought a HK receiver and worked perfectly with my wired speakers until I moved house and internet company and now it won't recognise my speakers anymore. I tried everything under the sun and then tried to get help from customer support. Called 4x and each time I was cut off after I've given my name and contact details. This company seems to have major problems with their equipment and don't seem to care. Now I can't use the receiver anymore. WHAT A WASTE OF MONEY!

Buyers beware of return refund from H/Kardon
Case No.13888605 – December 2023

I made a on line purchase for an Aura Studio 4 from HK and had to return the goods back to and expecting to receive my refund with in few days, having to contact HK not realising that the customers support is working from home and you can hear sounds of pots and pans on the background and to add more stress from my end, the support team has no authorises to do anything and not able to put you in contact with a supervisor and only acting as admin by puncing in the details on keyboard.

Harman Kardon system is quick to send you an email, saying investigation might take up to 2 working days, right up to now I have received 6 email messages with no signs of refund.

Having to do more investigation on Trustpilot reviews are @ 1 -Star on 73%.
My advice is to AVOID at all cost.

Makes claims about their products. Then says they will not work with something like "another wireless signal nearby"

OK. so in order to use their speakers wireless functions. i aparrently have to get in a boat, sail out on open water. turn off my phone. and then play it via a non wireless signal. which defeats the whole purpose.

Bad.... company

Rene and his colleagues in customer service were exceptionally helpful when I foolishly fell for an eBay con. They swiftly confirmed that my JBL Flip 6 was counterfeit giving me the ammunition I needed to obtain a full and unconditional refund under the eBay "Money Back Guarantee".
Lesson learned - if the price is ridiculously low on eBay do your homework first and save yourself time and frustration
They then offered me a discount voucher to help sooth my chagrin and facilitate my purchase of the real Mccoy!
eBay were on the ball too.
Thanks to all.