Harmony Reviews 

1,481
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Very easy to use website , discount code easily applied and an excellent shipping service ( Royal Mail tracked ) possibly the most user friendly website I have ever ordered from . Items arrived very... See more

Rated 5 out of 5 stars

In store purchase on the Oxford Street branch during December. Greah store layout, friendly staff and considering it was Christmas there was barely any queue time. Bonus: my lingerie fit perfectly (I’... See more

Company replied

Rated 5 out of 5 stars

The product is beautiful. It is like a piece of jewellery. A nice balance, between masculine and feminine. Meaning the choice of medium, being a metal ( is the masculine) and the finish in gol... See more

Rated 1 out of 5 stars

I had a problem, sent an email, and 3 months later am still waiting a response. After posting this review, I had a reply on 24 July asking me what the problem was. I found the email I had sent -in... See more

Company replied

Company details

  1. Sex Toy Store

About Harmony

Written by the company

Harmony Store is the UK’s leading premium sexual wellness retailer.

Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.

As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.

With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(1,481)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and products

Great service and products. Enjoy!

April 16, 2022
Harmony logo

Reply from Harmony

Hi James,

Thank you so much for the review, we're very happy to hear this!

Kind regards,

Harmony Team

Rated 5 out of 5 stars

Good

Its a really good product

March 31, 2022
Harmony logo

Reply from Harmony

Hi Daniel,

We're happy to hear you are satisfied with your purchase!

We truly appreciate the review.

Have a lovely weekend.

Many thanks,

Harmony Team

Rated 5 out of 5 stars

Prompt service with good quality goods

Prompt service with good quality goods
I also like the availablity of Klarna

March 31, 2022
Harmony logo

Reply from Harmony

Hi there,

We are super happy to hear this, thank you so much for taking the time to leave a review with us.

We really appreciate it.

Kind regards,

Harmony Team

Rated 5 out of 5 stars

Good

Good product.

March 29, 2022
Harmony logo

Reply from Harmony

Hi Sheena,

We're happy to hear it and appreciate the review!

Many thanks,

Harmony Team

Rated 1 out of 5 stars

Utterly dissatisfied - Intimate item sounds like a lawn mower

Purchased an item (Womanizer Classic 2) on Saturday 19th from Oxford Street store. Pleasant experience and interaction with sales assistant. However, was unable to test the item I purchased only the deluxe but was assured it was of a high standard. Whilst I appreciate the quality may be subjective, the sound of the item is like a lawn mower on a summers day, not an intimate item. The overwhelming noise was never mentioned to me and having spent £109 I am utterly disappointed not only in the quality but the failure by the salesperson to disclose this very loud distracting noise. I am now considering raising a dispute with my card provider as this item is not as described, not even on the box does it indicate the noise. Actually on the box it says "subtle design and a whisper-quiet performance." It is louder than the television...absolutely insane. Unfortunately unable to provide minus stars.
…………update……..
Are the Harmony Store in London and Harmony online part of the same company? If so the customer service is the same.
………………………..

March 20, 2022
Unprompted review
Harmony logo

Reply from Harmony

Good morning,

I would be happy to help on this matter and clarify the latter part of your review.

Could you please email us at hello@harmonystore.co.uk.

I look forward to hearing from you.

Kind regards,

Jan,
Harmony

Rated 5 out of 5 stars

Great service

Great service; helpful and swift delivery. Fantastic!

March 14, 2022
Harmony logo

Reply from Harmony

Hi Simon,

We are very happy to hear that you were satisfied by our service! Thank you for leaving a review, it's very much appreciated by the team.

Kind regards,

Harmony

Rated 5 out of 5 stars

Great experience

I loved shopping with harmony discounts codes were hard to place but they sorted it so fast and the team is so very kind. Shipping was very fast and packaging discreet. I love my product no problems what so ever. First time shopping experience was lovely and will definitely be returning for more fun items. Look forward to the future with harmony and will be leaving more reviews along the line. No need to worry about it showing on bank statements as comes up also with a very discreet name. Thank u to harmony for the great experience. Keep it up.

February 25, 2022
Unprompted review
Rated 2 out of 5 stars

Very disappointing

This was my first time shopping here and the whole experience was an unpleasant one. Trying to checkout was difficult to the point I almost gave up and once I had, my discount failed to be accounted for.

Customer service did get back and sorted this out and I was credited the difference. Then 1 of the toys arrived rusty, again customer were friendly and arranged a returns. However I had to prompt them to get my refund some weeks later.

I have shopped with other similar retailers online (Lovehoney and Ann summers) who have been far more efficient when it comes to customer satisfaction so unfortunately I won’t be returning here.

February 18, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery was very quick & well packaged. Now have one very pleased wife

February 11, 2022
Harmony logo

Reply from Harmony

Hello Andrew,

We're very pleased to hear that! Thank you very much for leaving a review.

Kind regards,

Harmony Team

Rated 5 out of 5 stars

Great service

February 8, 2022
Harmony logo

Reply from Harmony

Hi Lorena,

Glad to hear it! Thank you for the review, very much appreciated by the team.

Kind regards,

Harmony

Rated 5 out of 5 stars

Best online purchase

Best online purchase! I placed the order Saturday afternoon and early Sunday morning it was on my doorstep at the other end of the country. Often, I resort to using Amazon because they are the most reliable for delivery speed & efficiency and yet, I’d much rather go to an independent business who pays their taxes properly. So, to find Harmony and receive such a five-star service on my very first order, is outstanding! I will definitely be back.

January 10, 2022
Unprompted review

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