Very easy to use website , discount code easily applied and an excellent shipping service ( Royal Mail tracked ) possibly the most user friendly website I have ever ordered from . Items arrived very... See more
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In store purchase on the Oxford Street branch during December. Greah store layout, friendly staff and considering it was Christmas there was barely any queue time. Bonus: my lingerie fit perfectly (I’... See more
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The product is beautiful. It is like a piece of jewellery. A nice balance, between masculine and feminine. Meaning the choice of medium, being a metal ( is the masculine) and the finish in gol... See more
I had a problem, sent an email, and 3 months later am still waiting a response. After posting this review, I had a reply on 24 July asking me what the problem was. I found the email I had sent -in... See more
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Company details
About Harmony
Written by the company
Harmony Store is the UK’s leading premium sexual wellness retailer.
Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.
As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.
With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.
Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.
As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.
With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.
Contact info
99a Charing Cross Road, WC2H 0DP, London, United Kingdom
- 020 7434 2646
- hello@harmonystore.co.uk
- www.harmonystore.co.uk
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Harmony
Hi Mark,
Thank you for your feedback.
We're happy to hear you were able to receive your parcel as expected and our price was good for you.
We do hope to have you shop with us again soon.
Have a lovely day!
Harmony Store x
There was a great choice of product and…
There was a great choice of product and quick delivery
May 1, 2023
Reply from Harmony
Hi James,
Thank you for your feedback.
We're very pleased to hear that you are happy with your purchase and the service you received from us.
Have a lovely day!
Harmony Store x
I ordered a 60 ml spray which is almost overdue
I ordered a 60 ml spray, and they sent me a spray that expires in 2 months!
In addition to the review, I want to express my gratitude for solving the problem, we agreed that they would send me a new product and return the money!
For attentiveness and such great respect for customers, I put 5 stars and in the future I will order goods only in this store! Thank you.
April 22, 2023
Reply from Harmony
Hi Oleksandr,
Thank you for getting in touch.
We do sincerely apologise that this has happened.
We can confirm that we do tend to check all stocks to ensure they are in date, this one may have been missed in error as it is not out of date as yet.
However, we will be happy to send you a replacement and refund you for the item you already have. We have sent you a private email also discussing this further. Please do respond back to us so that we can solve this as soon as possible for you.
Kind regards,
Harmony Store.
Reply from Harmony
Hi Justin,
Thank you for your feedback.
We're pleased to hear you are happy with your purchase from us.
We do hope to have you shop with us again soon.
Have a lovely day!
Harmony Store x
I was sold a good not as described and…
I was sold a good not as described and too large for me. I offered to return but Harmony’s refusing to collect or process a refund.
April 24, 2023
Reply from Harmony
Hi Odunayo,
Thank you for getting in touch.
We're very sorry to hear you feel this way.
We have looked into this for you and we can confirm that the item you purchased is as described, this has also been discussed with you via email.
We understand that the item is not to your liking and as result of this, you would like to return it. We have advised that unfortunately as the item has been used and is not faulty, we will not be allowing this item back.
Items that have been used are not allowed to be returned, due to the nature of the items. Once the hygiene seal has been broken this is not something we allow and it is also stated on our website.
We can discuss this again in more detail over the phone or via email if you would like.
Kind regards,
Harmony Store.
Product not received
Never received my tracking number and my product. I understand I have to pay for the product to enter my country, however I have not received any mails/letters regarding this.
April 26, 2023
Reply from Harmony
Hi Cameron,
Thank you for getting in touch.
We're very sorry to hear you feel this way.
We have looked into this for you and we can confirm that we have been in contact with you in regards to the dispatch of your order.
Your parcel currently appears to be in customs awaiting clearance. We have no control over whether customs may contact you or not, this depends on your local customs.
However, we are sorry to hear you have not received your tracking number, we will send you a private email with your tracking details.
Please do not hesitate to contact us in the future with any concerns, as we are more than happy to help with any issues you may have with your order.
Have a lovely day.
Kind regards,
Harmony Store.
Great service
April 10, 2023
Reply from Harmony
Good morning,
Thank you for your feedback.
We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.
Have a lovely day!
Harmony Store x
Reply from Harmony
Hi Grahame,
Thank you for your feedback.
We're very pleased to hear that you are happy with your purchase and the service you received from us.
Have a lovely day!
Harmony Store x
Easy to order and fast delivery.
April 7, 2023
Reply from Harmony
Good morning,
Thank you for your feedback.
We're happy to hear you were able to receive your parcel as expected and you found it easy to order with us.
We do hope to have you shop with us again soon.
Have a wonderful week!
Harmony Store x
Parcel has still not arrived
April 3, 2023
Reply from Harmony
Hi Debbie,
Thank you for getting in touch.
We're very sorry to hear you have not yet received your parcel.
We have looked into this for you and we can confirm your parcel was delivered on the 8th April 2023. We have also had no contact from you regarding this missing delivery.
We do advise customers to contact us straight away if they have not received their parcel after a period of time. However, we will message you privately with further information.
Kind regards,
Harmony Store.
Great team
Great team, my plans changed and could not collect from C Cross.
They moved heaven and earth to have it posted to me.
Well done and thanks.
March 31, 2023
Reply from Harmony
Hi Michael,
Thank you for your amazing feedback, we really do appreciate it.
We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.
We do hope to have you shop with us again soon!
Have a wonderful day.
Harmony Store x
Everything’s perfect
March 28, 2023
Reply from Harmony
Good afternoon,
Thank you for your feedback.
We're pleased to hear you are happy with your purchase from us.
We do hope to have you shop with us again soon.
Have a lovely day!
Harmony Store x
Great service
Great service, great communication, great product, great prices. Will be shopping again!
March 25, 2023
Reply from Harmony
Hi Dave,
Thank you for your lovely feedback.
We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.
Have a lovely day!
Harmony Store x
Good quality product and fast delivery
Good quality product and fast delivery, highly recommended
March 24, 2023
Reply from Harmony
Good afternoon,
Thank you for your feedback.
We're very pleased to hear that you are happy with your purchase and the service you received from us.
Have a lovely day!
Harmony Store x
A First Class Service.
It was very easy to order the product I wanted and the packaging was very discrete, so the Couriers had no idea what they were delivering. I would certainly recommend Harmony Stores.
March 11, 2023
Reply from Harmony
Hi Robert,
Thank you for your amazing feedback!
We're pleased to hear that your experience shopping with us has been great.
We take pride in ensuring our customers get the best experience when ordering and receiving their parcels.
We hope to have you shop with us again very soon!
Have a lovely day.
Harmony Store x
If you thought you couldn’t squirt try…
If you thought you couldn’t squirt try the rose clitoral suction stimulator, please and thank you.
For the team: if you would like to
Gift me the niplettes vibrating nipple clumps and I’ll help you with the selling of your itmes. Highly wetty recommended!
March 15, 2023
Unprompted review
Reply from Harmony
Good morning,
Thank you for your amazing feedback, we really do appreciate it!
We're very pleased to hear you are happy with the item and you had a great experience. You also can sign up to our newsletter to see all our new deals, discounts & latest toys.
We do hope to have your custom again soon!
Have a lovely day.
Harmony Store x
Reply from Harmony
Good afternoon,
Thank you for your feedback on your experience!
We're very pleased to hear that you had a wonderful experience with your purchase, we really hope to hope you shop with us again very soon!
Have a lovely day.
Harmony Store x
Reply from Harmony
Hi Criag,
Thank you for your feedback on your experience with us.
We're very pleased to hear your experience with us has been excellent.
We do hope to have you shop with us again very soon!
Have a wonderful day.
Harmony Store x
Good customer service
Website was easy to navigate, I clicked and collect, the staff in shop was very pleasant and professional
March 9, 2023
Reply from Harmony
Hi Jennifer,
Thank you for your feedback, we really appreciate it!
We're very pleased to hear that you are happy with our customer services and your overall experience shopping with us.
We hope to have you shop with us again soon!
Have a lovely day.
Harmony store x
Reply from Harmony
Hi Sonny,
Thank you for your feedback.
We're pleased to hear you were able to receive your parcel as expected and you were happy with the item.
We do hope to have you shop with us again soon.
Have a lovely day!
Harmony Store x
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