Harmony Suites Reviews 3

Good morning. my opinion for a 2-night stay at the Harmony Suites Secaucus hotel! I booked this hotel for its proximity to New York, its access and for the memory of the hotel, a former Embassy Suites! Amon has already arrived the first disappointment! the reception has nothing to do with Embassy anymore… we start by taking the $250 deposit from you! Then we take care of your room, it is visibly in its original state with repairs to maintain it. room in good condition, switches for the lights with detector which turns on the light as soon as you move at night, forcing you to close the doors of the suite to sleep. no room service between nights. Full buffet breakfast but not at the level of a three star. Quality of pastries visibly not up to date or kept too long in the fridge, tasteless coffee, vertical toasters with 4 ridiculous locations for a huge hotel. And the worst part, 8 days later, still no return of the $250 deposit despite an email that went unanswered. Too bad because the location is great, but this hotel is first about the money and then the services (Embassy there was a restaurant, a bar and also the welcome drinks! now nothing)

Avoid at all costs if you have teenage children. Kids given into trouble every time they stepped into the pool!

On arrival our sons luggage was given to another passenger at another hotel. Despite the hotel, promising transfer of luggage the next day, I was charged the taxi fare of 60 lev.

So the bed was fine, but the woman in the reception promised that we could keep our luggage in one of the rooms (we booked 3 rooms) while waiting to go to the airport. This was not kept as promised and she then told us that we could keep it at the front desk, and we was like okay that’s also okay?, but then for the 2nd time she told us that there wasn’t space at the front desk to all our luggage…

So we got 2 different promises and none of them was kept…

And they didn’t clean any of our rooms (again we rented 3 rooms).