I've been visiting Harrods since I was a kid in fact my school uniform used to come from there! The place has changed over the years with various owners, but the current Harrods is still recognisable... See more
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I was exploring a fragrance house called Floraiku and was very much pleased with the service provided by Adriana at the Salon de Parfums. She was extremely patient and also extremely helpful with help... See more
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Had a lovely afternoon at Harrods but the nicest experience was a woman in the lingerie department named Sarah who made such an effort with us given we were bought SALE bras & knickers ! It wa... See more
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We had a fantastic experience picking up a special watch from Dilarya in Tudor which was arranged by Tom Hughes. We've known Tom for over a year and he is professional, kind and thoughtful. He w... See more
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Company details
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Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
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Dear Customer Services,
Dear Customer Services,
Good afternoon.
I would like to recognise the outstanding customer service we received from Shannon at your Milton Keynes store.
We travel from Peterborough because we don't have a Harrods or a John Lewis nearby. My daughter is now a teenager, so it is important for her to receive professional advice when shopping for bras. Shannon has always been incredibly kind, polite, patient, and helpful. She took the time to listen, gave excellent advice, and made my daughter feel comfortable and confident.
The main reason we returned to Harrods was because of Shannon. To be honest, the online customer service I had received over the past few months was very disappointing, and I had promised myself that I would not shop with Harrods again. However, we came back because we knew Shannon would provide the excellent service and advice that we value.
Shannon is a real credit to your company. Staff like her make a lasting impression and are the reason customers return. Please pass on our sincere thanks to her for her kindness, professionalism, and patience. She truly deserves recognition for the exceptional service she provides.
July 25, 2026
Unprompted review
Reply from Harrods
Dear Tuba Habib,
Thank you for taking the time to share your review of your experience at HBeauty Milton Keynes.
We are incredibly moved and pleased to hear about the outstanding customer service Shannon provided. We are so glad that Shannon's professionalism, kindness, and helpfulness made it a worthwhile visit for you and your daughter. It's particularly rewarding to know that she made your daughter feel comfortable and confident while receiving professional advice.
We sincerely apologise for the disappointing online customer service you experienced previously. Your decision to return to Harrods, specifically because of Shannon, is a testament to her exceptional customer care. We completely agree that staff like Shannon are a credit to our company.
Thank you for sharing your experience. We look forward to welcoming you and your daughter back to our Milton Keynes store.
Harrods Customer Service
Lanusse and Stuart in Menswear
Lanusse and Stuart in Menswear were very helpful and patient helping make choices for a wedding.
July 25, 2026
Unprompted review
Reply from Harrods
Dear Hannah Cader,
Thank you for sharing your wonderful feedback.
We are so pleased to hear that Lanusse and Stuart in Menswear were very helpful and patient in assisting you with your choices for a wedding.
We understand that choosing outfits for such an important occasion can be a significant decision, and we're delighted that our team provided you with the support and guidance needed.
We wish you the very best for the wedding.
Harrods Customer Service
The employee that served me was Nickolas and he was extremely helpful and genuinely nice. The reason I am writing this review is to give my thanks and praise him.
The employee that served me was Nickolas and he was genuinely extremely helpful and nice.
July 24, 2026
Unprompted review
Reply from Harrods
Dear Dua Malik,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that Nickolas was extremely helpful and kind. It's wonderful to know he made such a positive impact on your visit.
We look forward to welcoming you back again soon.
Harrods Customer Service
Great visit to the Le Labo department.
Great visit to the Le Labo department.
July 24, 2026
Unprompted review
Reply from Harrods
Dear Julie,
Thank you for your positive feedback about your visit to the Le Labo department. We're so glad to hear you had a great experience.
We appreciate you taking the time to share your thoughts, and look forward to seeing you again soon.
Harrods Customer Service
Victoria Beckham Beauty Harrods
Whilst visiting Victoria Beckham Beauty Whitney was very kind and extremely friendly. Very customer focused. I was with my 15 year old buying products and she explained the way to apply them and how to get the best out of the product. She also knew the products very well and which ones would suit us the best.
July 24, 2026
Unprompted review
Reply from Harrods
Dear Claire Langran,
Thank you for sharing your positive experience at Victoria Beckham Beauty at Harrods.
It's wonderful to know that Whitney was kind, friendly, and very customer-focused. We appreciate you highlighting her expertise in explaining product application and recommending suitable products for you and your daughter.
We're so pleased she made your visit enjoyable and successful, and we hope to welcome you back soon.
Harrods Customer Service
I always buy my coffee from Harrods and…
I always buy my coffee from Harrods and Ajara is very knowledgeable. No problem to have it posted out. It comes well packed and quickly.
RN
July 9, 2026
Unprompted review
Reply from Harrods
Dear Jeff,
Thank you for taking the time to share your feedback.
We are delighted to hear that you continue to choose Harrods when purchasing your coffee and that Ajara's knowledge and service have made such a positive impression.
Your kind words will be shared with Ajara and the team, who will be thrilled to know their efforts are appreciated.
We look forward to welcoming you again soon.
Harrods Customer Service
Served by Mario
Served by Mario . Such a joy. An absolute delight to deal with .
July 23, 2026
Unprompted review
Reply from Harrods
Dear Anne-Marie Bradshaw,
Thank you for taking the time to share your feedback.
We are delighted to hear that Mario provided you with such excellent customer service.
Providing exceptional service is at the heart of what we do, and it is always rewarding to know that our colleague made a positive impression. We'll be sure to share your kind comments with him.
We look forward to welcoming you back again soon.
Harrods Customer Service
Reply from Harrods
Good afternoon,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our staff to be polite and helpful. Providing exceptional service is at the heart of what we do, and it is always rewarding to know that our colleagues have made a positive impression.
Your kind comments are greatly appreciated and will be shared with the store teams.
We look forward to welcoming you back again soon.
Harrods Customer Service
Fantastic Range, friendly & helpful staff
Beautiful big shop, where the selection was huge and very well presented and the staff (Khushi, Silverburn, Glasgow) were very helpful and friendly and we will definitely visit the store again 😀
July 21, 2026
Unprompted review
Reply from Harrods
Dear Lorna,
Thank you for taking the time to share your feedback.
We are delighted to hear that you enjoyed your visit to our H Beauty store in Silverburn.
It is especially pleasing to know that Khushi provided such helpful and friendly service, helping to make your experience a memorable one.
We are very proud of our colleagues' dedication to delivering exceptional service, and we will ensure that your kind comments are shared with Khushi and the wider team.
We look forward to welcoming you back to the store in the near future.
Harrods Customer Service
First Class Service
I couldn't have had better service if I had been royalty. I visited the beauty shop in Lakeside using a walker and explained that due to my eyesight I needed something easy to use. About three of the staff were bustling around finding things for me and when I decided to stay for coffee I was found a lower chair. Everyone was chatty and helpful and they really made me feel welcome. When I said I would take out a loyalty card, the lady in the champagne bar took my phone and did it for me. First class service and I will certainly be returning for coffee which was delicious.
July 21, 2026
Unprompted review
Reply from Harrods
Dear Carole Simmonds,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about your recent visit to the H Beauty store in Lakeside and that our colleagues were able to make your experience so enjoyable and comfortable. Providing a welcoming and personalised service for every customer is extremely important to us, so it is fantastic to know that the team supported you throughout your visit.
Thank you once again for your kind words. We will be sure to share your feedback with the team, who will be thrilled to hear they made your visit so memorable.
We look forward to welcoming you back again soon.
Harrods Customer Service
I went to Harrods in Milton Keynes & for a Tea & Cake & got the Best Experience Ever. Thank You Madeline
I went to Harrods in Milton Keynes for a Tea & Cake and although they were Very Busy the team made me feel Very Welcome, and found a cosy place to sit but ... the Best Part was that when I asked for a Tea & Cake Madeline with a Beautiful Smile asked if I would like to try one of their Specials. OMG I cannot remember the last time I had Enjoyed the Taste, Texture, & Experience Soooo Much! & I have had a lot of Food, Cakes, & Deserts. Thank You Very Much Madeline and the rest of the Team. I would give You a 10 Stars Madeline if it was possible!!! Thanks again Mr John xx
July 19, 2026
Unprompted review
Reply from Harrods
Dear John Wood-Stoddard,
Thank you for taking the time to share your feedback.
We are delighted to hear that you enjoyed your visit to Harrods Milton Keynes and that Madeline's recommendation made your experience so memorable.
Your kind words about her service and the warm welcome you received from the team are greatly appreciated. We will be sure to share your comments with Madeline and the wider team.
We look forward to welcoming you back soon.
Harrods Customer Service
Outstanding customer service
Outstanding customer service!
Hamada (hope I got his name right) & Mohammed from the bakery were professional, engaging and helpful. They were knowledgeable about the bakery items, which made our shopping much easier, and even offered to slice the rye sourdough for us. My husband and I had a great experience shopping at Harrods as always, and they really made a difference.
July 21, 2026
Unprompted review
Reply from Harrods
Dear Monlow,
Thank you for taking the time to share your wonderful review.
We are delighted to hear that our colleagues provided you with such outstanding service during your visit. It is particularly pleasing to know that their professionalism, product knowledge, and engaging approach made your shopping experience easier and more enjoyable.
Your kind comments will be shared with them, who will be delighted to know they helped make your visit memorable.
We look forward to welcoming you and your husband back again soon.
Harrods Customer Team
Harris was amazing very helpful in…
Harris was amazing very helpful in helping me decide which fragrance to purchase this time
Beautiful wrapped etc
Thanks for helping me to decide which fragrance this time to purchase
July 18, 2026
Unprompted review
Reply from Harrods
Dear Calum,
Thank you for sharing your lovely feedback.
We are delighted to hear that Harris provided such helpful and attentive service while assisting you in selecting your new fragrance. It is wonderful to know that his guidance helped you find the perfect choice and that the finishing touches, including the beautiful presentation, added to your experience.
Your kind comments are greatly appreciated, and we look forward to welcoming you back again soon.
Harrods Customer Service
I was quickly noticed by a consultant
I was quickly noticed by a consultant, which did not make me actually look for help. The service was quick and fair. The consultant Sabiha was lovely and helpful!
July 20, 2026
Unprompted review
Reply from Harrods
Dear Iryna,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were warmly welcomed and assisted promptly during your visit. It is wonderful to know that Sabiha provided such helpful and friendly service, ensuring your experience was both smooth and enjoyable.
Thank you for your kind comments, and we hope to welcome you back again soon.
Harrods Customer Service
Always a delight to be in a Harrods…
Always a delight to be in a Harrods store - MAC staff are fabulous as always and the little Harrods gifts section is fantastic to start buying those little special things for relatives birthdays like chocs and biscuits and anything Harrods really ! LOVE IT !!!
July 18, 2026
Unprompted review
Reply from Harrods
Dear Jules,
Thank you for your wonderful feedback.
We are delighted to hear that you always enjoy visiting our stores and that the MAC team continues to provide such fantastic service.
It is also lovely to know that you enjoy exploring our Gifts department and finding special treats and Harrods favourites for family and friends.
Your enthusiasm and kind comments are greatly appreciated, and we look forward to welcoming you back again soon.
Harrods Customer Service
Tom Ford Master class
Attended a fabulous Tom Ford make-up and perfume master class hosted by Mark and Liz. Both had amazing product knowledge and made the class so enjoyable for myself and my 2 daughters. We were able to sample the products before purchasing too. Will definitely be back. Excellent customer service by all involved. Also a shout out to Hotel Chocolate. Excellent chocolate samples too. Thanks !
July 18, 2026
Unprompted review
Reply from Harrods
Dear Karen Drennab,
Thank you for sharing your wonderful experience at the Tom Ford make-up and perfume masterclass.
We are delighted to hear that you, along with your two daughters, had such a fabulous time. It's fantastic that Mark and Liz provided amazing product knowledge and made the class so enjoyable.
We appreciate you highlighting the excellent customer service from everyone involved.
We look forward to welcoming you back again soon.
Harrods Customer Service
Harrods advertised a Ralph Lauren…
Harrods advertised a Ralph Lauren blanket as 100% cashmere in the product title, description, composition information and order confirmation. They then delivered a blanket labelled 100% cotton.
After I complained, Harrods admitted that this was their own “IT copy error.” Their response was essentially: return it and receive a refund.
I had purchased the blanket as a time-sensitive gift for a special occasion. The incorrect delivery left me without the gift I had selected and without sufficient time to source a suitable replacement. Harrods made no serious effort to provide a comparable cashmere item or offer a proportionate goodwill resolution.
Mistakes can happen. What defines a luxury retailer is how it corrects them. Harrods chose the cheapest and least customer-focused response possible: acknowledge the error, reverse the transaction and leave the customer to deal with the consequences.
Luxury branding means very little when the after-sales service amounts to “send it back and move on.”
July 16, 2026
Unprompted review
Reply from Harrods
Dear Vadim Malitum,
Thank you for sharing your feedback.
We are very sorry for the disappointment and inconvenience caused by our description error. We understand this error, especially as it was for a time-sensitive gift, had a negative impact.
Thank you for taking the time to share your experience, this has been carefully recorded for our team to look into internally and consider the error resolution process.
We do apologise for the disappointment this has caused.
Harrods Customer Service
The Employee who served us was Kelvin
The Employee who served us was Kelvin. He went above and beyond from the moment he came over to our table. His interactions were delightful and he was so friendly, polite and happy.
July 17, 2026
Unprompted review
Reply from Harrods
Dear Alice Hamill,
Thank you for sharing your outstanding feedback about Kelvin.
We are delighted to hear that he went above and beyond during your visit. It's wonderful to know that his interactions were delightful, and that you found him to be so friendly, polite.
We hope to welcome you back again soon.
Harrods Customer Service
One of my favorite places to shop
One of my favorite places to shop. I wish they had a better exchange policy but not too bad.
July 9, 2026
Unprompted review
Reply from Harrods
Dear Stacey,
Thank you for sharing your kind feedback.
We're so glad to hear that Harrods is one of your favourite places to shop.
We appreciate you mentioning our exchange policy, your feedback has been carefully recorded for consideration.
We hope to welcome you back to Harrods again soon.
Harrods Customer Service
Absolutely superb customer service…
Absolutely superb customer service from Louise. I wasn’t sure what to buy for my wife’s birthday, but she took the time to listen and made perfect recommendations.
July 17, 2026
Unprompted review
Reply from Harrods
Dear Anthony Walsh,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Louise provided such superb customer service and helped you find the perfect birthday gift for your wife.
We will be sure to share your kind comments with Louise and recognise her for the exceptional service she provided.
Thank you once again for your feedback, and we look forward to welcoming you back to Harrods soon.
Harrods Customer Service
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