We spent nearly £1,000 on their Birds & Bees wildflower turf and what we received was....wild grass and weeds... Their response to our complaint was for customer service to throw every technical is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery didn't turn up so got promised next morning delivery and it still didn't turn up ! Now got to wait 5 Working days for refund !! Grass company might be ok but if they use the worlds worse... See more
Shocking service and terrible product/ ordered yellow rattle plugs, which arrived looking a bit bedraggled. I should have complained straight away… but planted them and imagine my surprise when they... See more
Great customer service, friendly and professional delivery and excellent product. Its grown in really, really well, already mowed it once (about two weeks ago), now ready for the second time. To be fa... See more
1.7
Bad
42 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overpriced, poor quality and awful delivery service.
I needed 3 tons of topsoil quickly, and this company could deliver the next day. That's where the benefits ended. What arrived was 2.5 t of soil, ungraded, and half a ton of flint. I was pulling lumps of flint out as big as my fist. Also, the delivery driver was a complete jobsworth, who refused to reverse onto the massive drive, saying he's not allowed to revers onto drives, or do anything but leave the bags on the road, causing an obstruction, meaning I had to get neighbours to help shift it ASAP so vehicles could pass. He then reversed onto my drive to turn round and leave. Overpriced, poor quality product, shocking service. Avoid.
March 16, 2021
Unprompted review
Good job. Ordered 140yd of turf through B&Q from…
Ordered 140yd of turf through B&Q from Harrowden Turf problem with the turf though not from the supplier but some died. Anne_Marie at customer service sorted it out beyond our satisfaction and the job got sorted. Would definitely recommend.
June 24, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.