Hartleys Homeware & Furniture Reviews 12,496

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their robustness and solid construction. Many also highlight the competitive pricing and the great value for money, often finding items at significantly reduced costs. The delivery service is consistently described as prompt and efficient, with many appreciating the quick dispatch and timely arrival of their orders. Reviewers also commend the excellent service, noting good communication and a straightforward ordering process. However, some customers also noted issues with damaged items upon arrival, sometimes due to poor packaging or carrier handling. A few other people also felt that product descriptions regarding capacity were inaccurate, leading to unexpected purchases. There were also occasional complaints about delivery drivers leaving packages in inconvenient locations or customer service requiring payment for return postage on faulty items.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising its quality, value, and how... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, sturdy, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, fantastic, and... See more

Price

People report positive experiences with price, consistently finding products to be great value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Furniture Manufacturer
  6. Office Furniture Store

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Rick,

Thank you for taking the time to leave us a 5* review - it is much appreciated.

We're pleased to hear you're happy with your recent order and the customer service you received.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

6 foot white folding table

I needed a table for hobby work and found your advert on line. The price was right with a fairly quick delivery time offered so I purchased one from your Company. The carriers, DHL, told me the table would be delivered on Monday 1st Sept. but it was delivered two days early, on Saturday 30th Aug. Great product, great price, great delivery time.

August 28, 2025
Rated 5 out of 5 stars

Service was excellent

Service was excellent
Kept upto date on shipping
Excellent quality,just what was required by our scout group
Have recommended to other scout groups

August 25, 2025
Rated 1 out of 5 stars

Table arrived damaged on top

Table arrived damaged on top, I think due to carrier. New table requested but no sign of carrier picking up damaged one yet??

August 24, 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Claire,

I am really sorry to hear that your table arrived damaged and a replacement table has not yet been arranged, I will look into this further for you now and get this resolved for you.

My apologies again for the inconvenience caused.

Kind Regards,
Chelsea

Rated 5 out of 5 stars

Very Satisfied

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered on the 5th working day and finally the ease of construction. Overall very satisfied with the whole process and the finished article.

August 21, 2025
Rated 5 out of 5 stars

Very useful ramp

Very useful ramp. However, I wish it had clamps to keep it from opening up in my back pack and banging noisily against my wheelchair when I move.

August 17, 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good morning Oluremi,

Thank you for taking the time to leave us a 5* review - it is much appreciated,

We're pleased to hear you're happy with your recent order and the quality of your new equipment.

We do appreciate the feedback regarding the clamps also, it's always great to hear ways that our customers believe we could improve our products.

If you have any questions please let us know and we'll be glad to help,

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Great product.

I purchased several vinyl record storage units at a great price. The units arrived promptly and were easy to assemble. They were of excellent quality and exceeded my expectations. I will certainly use Hartleys online again.

August 7, 2025
Rated 1 out of 5 stars

Do not buy from this company as customer services and returns terrible

Do not buy from this company as customer services and returns are impossible!

I bought a product and it did not stand without support and while the description did not state whether it would or wouldn't - I expected as a room divider it would, the product also had a bad smell on arrival

I asked to return the product and was given a form to complete. I was told I needed to pay for postage even though the product was not as expected.

I dont mind paying but on getting quotes its too big to post as I dont have a business account, having ring DHL who this company have used they have listed the wrong measurements by 40 cm

So basically there is no way to return large parcels and the company know this, customers services do not respond or offer any labels even if you ask for it to come off of your return amount

Avoid at all costs

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Arrived quickly, tracking information very good, was able to rearrange delivery to a time that was suitable
So nice to not have to assemble item
Look great!

August 5, 2025

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