Process of getting quote straightforward. Price with existing company rose by 40% from last year - never made claim in 48years! Too soon to judge Hastings as can only tell when it comes to use service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quite easy to navigate the app, the only problem is when getting a new quote for another vehicle i have to put all my information in again, even though im doing it through the app that already as my... See more
Company replied
The handling of my enquiry from start to finish was tremendous and everything was explained in simple terms. My only regret is not going with them sooner as I got a better deal (by miles compared to... See more
Company replied
I’ve been with Hastings before and they looked after me then so had no hesitation of coming back and this time I’ve used their premier Insurance which gives me everything I need great price. Good resp... See more
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
call centre staff helpful
call centre staff helpful, substantial wait to speak with a rep as there had been an IT problem so couldnt be completed on line
July 16, 2026
Your Questions are straight forward
Your Questions are straight forward. You prices are affordable. Your details are clear about home insurance and not complicated like other companies. Your organisation name was recommended by a friend.
July 23, 2026
I’m really disappointed as the premium…
I’m really disappointed as the premium has gone up so much while other companies I found are a lot cheaper by £45 per month you’re charging me £160 pm and I found few with only £115 pm .. if you can’t reduce it asap I might have to cancel and change over . Pls let me know if u can match them .
Thanks Samer
July 23, 2026
Waste of valuable time getting a quote
After filling in every detail which took about 10 minutes the quoted price was impossible to buy.
Complete waste of time and effort so just have the business to Saga … much better experience
July 23, 2026
Unprompted review
What amazing customer service…
What amazing customer service experience with these guys especially Aisha (hope I've got that right). After purchasing a car doing a change of vehicle then having to add a temp cover on my old vehicle and then doing another change of vehicle back to my original vehicle after a full month of arguing with a dealership and returning the new vehicle this team were professional understanding and above all listened and explained everything I needed to know. One very happy relieved lady thank you. Highly recommend this company
July 23, 2026
Unprompted review
The process is complicated without help
The process is so complicated without help and guidance. I had to break off twice and come back another day.
July 15, 2026
Price is competitive and so far sevice…
Price is competitive and so far sevice is excellent
July 23, 2026
Winning the battle!
Never had to claim with them but the portal is so easy to use for an older gent like myself.They are so competitive in prices and even on comparison sites they stood out as great value.The inclusion of legal protection, breakdown cover.windscreen damage etc in the price without having to add it on and watch the price soar was so refreshing.What you see is what you pay.My 3rd year with them and I did shop around but I couldn't do better.Highly recommend.
July 23, 2026
Easy and quick to set up the policy
Easy and quick to set up the policy, very easy to complete forms.
July 23, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.