hatchbatten.co.uk Reviews 2

,we rented a property through this agent,so we went for the first ten minute visit to see the property and we saw enough potential to rent it so we went for it,after all legal stuff was done we had to pay a deposit and one months rent in advance but never allowed to see the property so as a normal people we trusted them has we wore-told the property was ready to move in,me my wife and our two year daughter we wore only allowed again to see the property after we sign the contract and given the keys,we went to the house on the same day we got the keys as we had everything packed and rented a van for the move,when we got there i told my wife we put everything in the garage and then we sort it out and bang i open the garage door and the thing fall on my head(not a great start)i told my wife lets check the reat of the house before we move anything and what we found,not deep clean as promised all the stairs carpet rotten away from the gripper one hole in the carpet aroud 3 inch square with the gripper showing kitchen draws falling apart and cupboard doors the floor in the kitchen was disgusting all beading around was broken with some bits laying on the floor and the worst we went upstairs the shower regulator didn't work so couldn't chose hot or cold water ti bath our toddler,so we refused to move in and contacted this agency on the same day we signed the contract got the keys and tried to move in,we had to wait one a half weeks for them to manage a meeting with the landlord that instead of fixing the problem told us the property was more than acceptable to move in and that she didn't feel comfortable anymore to have us has tenants,we then decided to cancel the agreement and walk away but this agent told us with had lost our £1350 month rent and is company would do us a favor in charging only£150 from our deposit to get new costumers to this amazing landlord,know we just found the property back on the market for the same £1350 but with new carpets everywhere new kitchen floor new shower and even new kitchen cupboard doors and draws(with who's money that was fixed with)so in total we spent £1350 rent. £150 compensation to agency,£150 van rental,£190 work day i lost for meeting plus had to pay £950 to my landlord to let us stay another month and all this two weeks before our summer holiday was due,what a great experience,be very careful when signing a letting contract with this people

We had the misfortune of dealing with Hatch batten when renting out our house. We signed an agency agreement for a tenant find service. Part of this agreement was to collect the first month rent together with the security deposit.

Hatch batten accepted a screenshot on the tenant phone as proof of funds transferred and handed over the keys. The funds never arrived despite assurances from Llyod at Hatch Batten that things would work out After 5 weeks with no rent the tenant moved out voluntarily but with no forwarding address we cannot pursue him for monies owed Hatch Batten acted in an unprofessional and negligent manner in handing over the keys without proper verification of payment Hatch Batten has accepted no responsibility for this and has left us with no option but to take Hatch Batten to the property ombudsman