Our driver Nas got us swiftly to our appointment at GOSH and back home again, couldnt fault him. Apologies we wernt more talkative, we were very tired from the early wake up 😂 Was very helpful with l... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Nasir was amazing picked us up and made the journey back home from GOSH pass much easier by him being friendly,caring and chatty. We felt well cared for,safe and updated on progress throughout no... See more
Company replied
All from Lewisham HATs Transport Zelimah Gary & Lee Trevor & Darren Caring , good work ethics , very supportive and Kind towards my mum when transporting her home . Tanya , Ali and Dionn... See more
Company replied
Absolutely outstanding service by Neil Campbell who escorted me from home to the Queen Mary’s Hospital. He called me prior to pick up to let me know he was 5 mins away. He was charming, polite and e... See more
Company replied
Company details
Written by the company
HATS Group are a leading provider of specialist transport services for the NHS and Local Authorities across England and Wales.
Contact info
London, United Kingdom
- yourexperience@hatsgroup.com
- www.hatsgroup.com
4.8
Excellent
954 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sadiya from Great Ormond street…
Sadiya from Great Ormond street hospital was fantastic, she went above and beyond for us. When she saw we was stressed she bought me and my daughter water and I really appreciated that. What a lovely person to have on your team. Please keep up the kindness sadiya, we need more people like you.
September 11, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Jovita,
Your kind review put such a smile on our faces - thank you for taking the time to share it!
I’ve passed your message along to the team, and the colleagues you highlighted were especially thrilled to hear your feedback.
We’re so grateful for your support.
All the best,
Jo
Nasir drove us back from Great Ormond…
Nasir drove us back from Great Ormond Street and was fantastic.
September 10, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Calum,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Hospice movement
The 2 staff members who transported my wife to the hospice on 3/9/25, from St George’s to St Raphael’s hospice, were so caring & careful how the drove and transported my wife to the hospice, even explaining to her what they were doing even though she was heavily medicated for the journey.
I would like to commend Michael & Donovan for a job well done.
E McCarry
September 3, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Edward,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Amazing positive person 😊😊
September 10, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Tyson,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
We’re so grateful for your support and trust.
All the best,
Jo
Mark and jess
Fantastic support from Mark and Jess! They provided exceptional care and assistance to our service user, helping him safely and compassionately from the moment he fell to getting him back home. Their professionalism, kindness, and dedication are truly commendable. Thank you, Mark and Jess, for your outstanding service!
September 10, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Hemal,
Your kind review put such a smile on our faces - thank you for taking the time to share it!
I’ve passed your message along to the team, and the colleagues you highlighted were especially thrilled to hear your feedback.
We’re so grateful for your support.
All the best,
Jo
Outstanding Excellence and compassion
A heartfelt and special thanks to the Hospital Transport Team at HATS - Oheosa, Peter, Trish and Eric, and Transport Assessment Booking Team - including Jenny, Andrea, Sarah, Mina, Naeem, and all the other Teams involved, including the Managers.
For their outstanding service, with the utmost care, kindness, sensitivity, and compassion in looking after my partner who has Parkinson's, Also myself being sight impaired.
The Teams make sure all requirements are in place and safe throughout, especially the Transport Teams - Oheosa, Peter, Trish and Eric, ensuring my partner is helped before, during and after the journeys - door to clinics and return the same. Also, to assist my partner indoors if needed. Their kindness, sensitivity, compassion and professionalism is steadfast.
They are absolutely special. They are angels, heroes and stars. We can not thank them enough for everything.
September 3, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Donna,
WOW. What a review, thank you!
We know how hard our teams work and how amazing they are but to get feedback confirming this absolutely makes our day.
Thank you so much for taking the time to share this, with everything you are managing it makes it all the more appreciated.
I've shared this with the whole company and the colleagues you've highlighted will be getting a personal thankyou from the CEO and a little something to show how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
A big massive thank you to Attiqa who…
A big massive thank you to Attiqa who was nice friendly and tried her best to be on time. Her driving was smooth and relaxing. My son would have got annoyed easily at along journey if it wasn’t to Attiqa she kept him entertained with laughter on the way to Hospital. Also a big massive thank you to brother Habib for our last travel to GOSH with him as a driver. Brother Habib who was also a driver that I would recommend a funny and entertaining. sister Attiqa I would definitely recommend these two drivers to anyone who needs a cheer on the way to Hospital. Many thanks to the Hats group as well as to our drivers. 👍🏻
September 8, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Sobiha,
Your kind review put such a smile on our faces - thank you for taking the time to share it!
I’ve passed your message along to the team, and the colleagues you highlighted were especially thrilled to hear your feedback.
We’re so grateful for your support.
All the best,
Jo
Our driver Ashraf Ash was amazing…
Our driver Ashraf Ash was amazing today! He took us from GOSH to Southampton Hospital. He was friendly, helpful and it was a great drive.
September 8, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Jane,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Thank you Issac Dave and Haley for…
Thank you Issac Dave and Haley for they’re brilliant service.
Very very professional and polite.
September 6, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Mahamad,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Errol and Emily looked after my grandma…
Errol and Emily looked after my grandma today during the transport to the hospital. They were an absolute joy and made it a positive experience for us all. Very friendly and kind throughout the whole process.
September 4, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Tashia,
It’s always lovely to hear when our efforts have made a positive impact, and I’ve made sure the team - especially the colleagues you highlighted - know how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
Reply from HATS Group Ltd
Good morning Maney,
Thank you.
We’re so grateful for your support and trust.
All the best,
Jo
Ashraf knew all the shortcuts and it’s…
Ashraf knew all the shortcuts and it’s an excellent driver and Chatter Box - it was not boring at all. Really pleasant drive.
September 3, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Tak,
It’s always lovely to hear when our efforts have made a positive impact, and I’ve made sure the team - especially the colleagues you highlighted - know how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
Reply from HATS Group Ltd
Good morning Mei,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Great experience..
Good service. The staff is always kind and helpful.
September 2, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Muhammad,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Thoughtful and compassionate
Thank you Gary and Osman for picking my mum up from Hillingdon Hospital and getting her home safely. Your care and lovely compassion towards her warmed my heart. It’s workers like you that we need. Many Thanks again.
September 1, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Michele,
It’s always lovely to hear when our efforts have made a positive impact, and I’ve made sure the team - especially the colleagues you highlighted - know how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
Good service to day zelalem amare
September 1, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Biniam,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Mark and Jess very kind and very caring…
Mark and Jess very kind and very caring for our mum treated her so well
August 31, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Jason,
Thank you so much for your lovely review, it really means a lot to us.
I’ve shared your feedback with the team, and the colleagues you mentioned have received a special thank you.
Your support is greatly appreciated!
Best wishes,
Jo
Thank you to Mark and Jess for their…
Thank you to Mark and Jess for their kindness and being so professional in their job. They have been very helpful taking my husband from hospital to his home.
August 29, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Nahid,
It’s always lovely to hear when our efforts have made a positive impact, and I’ve made sure the team - especially the colleagues you highlighted - know how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
We were been picked from fern gardens…
We were been picked from fern gardens care home going to the hospital westmid they assisted the resident very well they were very caring for the resident and asking if they are ok or comfortable sabiha mamood they were very helpful
Thanks to them
August 29, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Maney,
Thank you for sharing your kind words with us - feedback like yours reminds us why we do what we do.
I’ve passed your comments on to the team, and the colleagues you mentioned were delighted to hear them.
We’re so grateful for your support and trust.
All the best,
Jo
Picked up from Feltham going to West…
Picked up from Feltham going to West Middlesex hospital
Service was good, where kind and helpful @Mamood and Sabiha
August 29, 2025
Unprompted review
Reply from HATS Group Ltd
Good morning Vai,
It’s always lovely to hear when our efforts have made a positive impact, and I’ve made sure the team - especially the colleagues you highlighted - know how much they’re appreciated.
Thanks again for your support!
Best wishes,
Jo
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