My order was taking longer than expected but within minutes if being made aware of the delay they contacted Royal Mail and the cigars were delivered the folliwing day. Havana kept me updated on the ac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great website. I buy cigars for a friend and I have no idea what I’m looking at. But the Havana website is so comprehensive I’m always confident my friend will enjoy the product. And he does :) Super... See more
I've used Havana House for a few years now for premium cigars and never, ever had an issue. The care that goes into packing the product and the speed of the delivery is excellent. Not only do they hav... See more
The selection available is wide and varied. As someone coming back to cigars for the pleasure of the moment I am enjoying finding new and old favourites. Delivery is quick and easy. Information... See more
Company details
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic custimer service and quality…
Fantadtic custimer service and quality products!!
July 18, 2026
Informative cigar characteristics and…
Informative cigar characteristics and prompt service, nothing to fault!
July 18, 2026
Very nice staff very helpful in helping…
Very nice staff very helpful in helping a new smoker find flavours they might like and steering them towards good cigars.
July 19, 2026
Great service as per usual from Havana…
Great service as per usual from Havana House and a speedy delivery.
July 25, 2026
Great assortment of products.
Very customer friendly. If out of a specific item, you are emailed when back in stock.
July 25, 2026
I'm disappointed in the legacy blend
I'm disappointed in the legacy blend. It doesn't draw well, and has little flavour. It smells of chocolate. Have tried pairing/ changing papers and filters. Very frustrating. 2 stars for quick delivery
July 24, 2026
Very fast delivery
Very fast delivery, ordered on Friday got it on Sat. Quality product.
July 24, 2026
Very efficient service
Item posted same day and arrived the next day via Royal Mail - very efficient service! Price for the item and the postage was also competitive. I'd order from this site again.
July 24, 2026
Fast delivery.
July 20, 2026
Fantastic service & products
Fantastic service & products. The product i was buying frm another online merchant fell way below standard quality. Found Havana House & the quality of the products is brilliant & free 24 hour delivery plus you earn points for money of nxt order
July 14, 2026
great cigars arrived quickly.
The cigars arrived quickly in a very useful plastic bag with a zipper.
July 14, 2026
Great experience
Speed of service was very quick.
The products were great and a little freebie was a lovely surprise.
All in all very happy
July 24, 2026
Disappointing to be honest
Disappointing to be honest. First time I have used the Havana house online service having nearly always used their Stratford upon Avon store.
2 of the 4 cigars I ordered were damaged/ sub par. One had clearly suffered some crush impact at some point. At first I thought this was purely cosmetic, however, it smoked poorly. The second had split leaf/ frayed and during smoking, around 10 minutes in decided to completely unspool rendering it unsmokable. Never had this issue purchasing at their store.
I will continue to use the Stratford store for now and look for an alternative online supplier.
July 16, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.