Would normally have bought from the brand directly but this year I couldn’t find the items I needed as single items! Easy ordering. Not keen on ordering on line as you don’t know of issues in the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As previously, Havens has delivered us with a perfect service, rapid, efficient, and beautifully packed. Thomas Medallion tableware has been our standby for many decades. Now we are in process of rep... See more
Order arrived well protected with bubble wrap and paper. The only problem I had was that having sent off my order and bank details I didn't receive confirmation of my order which made me worry. Howe... See more
I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party. The items I ordered were better priced compared to other companies. I... See more
Company details
Written by the company
Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.
Contact info
GOS Unit 3 Stone Enterprise Centre, Emerald Way, ST15 0SR, Stone, United Kingdom
- 01538 807 178
- info@havens.co.uk
- www.havens.co.uk
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
My item was not available from the makers and the customer service staff informed me immediately. I said that I would wait until the item was available and they kept me updated until my order arrived.
July 3, 2023
Great price and excellent service
July 3, 2023
Great to discover
Great to discover you could replace a loved Conran cup and saucer, no fuss, speedy delivery
June 29, 2023
It took many months to complete my…
It took many months to complete my order but the administration was excellent and the product was just what I wanted, at a good price.
June 25, 2023
Fabulous
Fabulous! Beautifully crafted China mugs depicting the Kings Coronation. Bought a few as gave to family members as gifts. Extremely high quality and amazing service from Havens. Used this company for a long time and highly recommend… have purchased alot of my everyday kitchen and tableware from this company and always very happy with everything I receive.
June 11, 2023
A perfect delivery!
You delivered without a problem and I am very pleased with my coronation mug!
June 15, 2023
Good product and delivered on time will…
Good product and delivered on time will use Havens again 👍
June 4, 2023
Prompt delivery
The items delivered were as described, well packaged and promptly delivered
June 11, 2023
Needed replacements
Needed replacements for some chipped and damaged plates. Fast service and safely delivered.
June 4, 2023
Very Professional.
kept us updated on the order honestly, without making any false promises. Did not take the money till the order was dispatched.
June 5, 2023
Very helpful on updating me on the…
Very helpful on updating me on the arrival of an out of stock item.
June 5, 2023
Thank you for the set of sabre cutlery…
Thank you for the set of sabre cutlery which arrived promptly and in good condition
June 4, 2023
Prompt delivery and personalised…
Prompt delivery and personalised delivery card, a great service overall
June 4, 2023
This was an anniversary present and the…
This was an anniversary present and the recipient was absolutely delighted with the vase. She said it was beautiful and a perfect size.
May 17, 2023
Great to talk to
Nigel Havens took my order, the grandson of the original owner so it really is a family firm which showed in the care and attention which was taken with my purchase. I'd definitely recommend using Havens, it's a pleasure talking to someone who takes an interest.
June 2, 2023
Unprompted review
Good very lovely
June 1, 2023
Quick completion of order
Quick completion of order. Well wrapped goods, timely delivery. Post card a very nice touch. Kept informed of progress
May 29, 2023
The best in the business
One of the most efficient, friendly and professional people I have spoken to.
They went out of their way to help and I cannot recommend them enough.
Looking forward to using yourselves further.
May 22, 2023
Delighted with my Coronation mug
Delighted with my Coronation mug, which is tastefully designed. Delivery was good, so no complaints from me
May 17, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.