Hawes & Curtis Reviews 

I bought a jumper witch I returned on 8th of January and still not received my refund or received any correspondence back from them witch supposed to be a prodigious company very poor indeed

I purchased a navy double-breasted jacket and a navy skirt in October 2024. The items look great but on wearing the items, I found that the fabric is poor quality as it forms bobbles and easily snags

The lining on the inside the skirt was ill fitting and always twisted and stuck to the inside of the skirt.

I have been wearing Hawes & Curtis shirts for many years, and was disappointed with the poor quality of the jacket, but the skirt was worse because of the construction.

These items were a waist of money as will not be wearing them anymore as they present a person as scruffy and uncomfortable.

I placed an order with Hawes and Curtis, and after a month, I have still not received it. When communicating with the customer service platform, I have not received any satisfactory response, just the general tracking information that is given through the postal service carrier and automated responses. Horrible customer service.

Once again a lack of stock! I wanted to order a number of shirts in size 8 but they only had 2 in stock and refused to refund me the delivery charge even though they were the ones with lack of stock! Surely that’s the least they could do. Get your house in order Touker!

Purchased a ladies blouse needed the next size up it was received back at Hawes and Curtis 27.12.24, I have now received a refund not the blouse, I had to ring as my e-mails were not being read a standard response being sent back, now told it was out of stock, it was still available until Monday this week, if someone had taken the time to look properly at my mails not send a standard response I would have receive the blouse. Not a good first impression even though the blouse was good quality, it would have been nice to have the option of keeping a credit with them or choice of another blouse now paid the postage and nothing to show for it

Purchased 29 December, goods not even sent yet. Gives me a bad impression of the company before even seeing the goods. Despite the holiday period, you would think that shipping would be possible in the normal days between the holidays.

Thank you H&C for your response. Unfortunately your email address as given does not receive emails so I cannot respond as suggested. Perhaps you should check the spelling?

I made the mistake of getting ready for Christmas and buying my son a gift of two H&C jumpers just prior to the extended Christmas returns policy dates - which I didn't see at the time. When I spoke to H&C the uncaring customer care assistant quoted policy and would not accept a request to replace them for a smaller size. One of the jumpers isn't even opened! When I asked to speak to a supervisor I was told that I could email but would get the same response. Not the quality of service that I expected and definitely the last time I use this company. If I want shabby treatment I certainly know where to go.

After using this reputable company on many occasions, I’ve been appalled by the standard of customer service. I wished to exchange an unworn dress shirt, bought for my son-in-law as a Christmas present and was told that, despite it being over the Christmas period, I had purchased it a week too early. One customer service representative was inaccurate in his understanding of the company policy and dismissive. Very disappointing: would not recommend this company to anyone.

Well would you believe it! It’s nearly 2025 yet a visit to the MK store today led to the middle aged customer assistant pulling, poking and tugging at my hair because she can. I did not visit the store seeking a haircut nor did she ask if it was ok to touch my hair. She loudly exclaimed “is that real” and then proceeded to pull my hair to check its texture and authenticity. If the experience you’re looking for is to be judged and manhandled then by all means visit this store but such such appalling prejudicial experience today

I had placed an order almost a month ago and I am still waiting for the delivery. I sent multiple mails to the customer service without any success. I shared the id details requested for shipment but haven't received any further updates despite multiple reminders.

Considering even orders from AliExpress takes couple of weeks max, this was extremely disappointing. I hope someone will bother taking some action.

I have never received my order, Help team is completely useless, this shop just stealing money, avoid for any costs.

My shirt got a tear in its fabric after only one wash. After contacting customer service I was appalled to hear the Quality department deemed it to be an issue of “reasonable wear and tear” and any remedial action for the faulty product was denied. I was offered an insulting 10% off the next purchase as “compensation”. I have been a loyal customer for a decade as I used to love their shirts but it appears it is time to move on to a different brand. Very poor customer service and client retention.

I ordered a pair of navy shorts. The zip didn’t work so I was asked to return them. However, I found the returns process convoluted and time consuming. In the end despite a customer service advisor trying his best to help I gave up. I won’t be purchasing from this company again.

Two things:
1) the customer service is among the worst in UK. They made three mistakes, didn't refund me until I chased and then refund me only part of the money without bothering to tell me why

2) the shirts are nice only on pictures. When you try them on they style like a rubbish bag, slim, fit or extra fitted, they are buggy and cutted like Primark ...

Will never buy from them ever again

I hope this can be directed towards your design team…
I have bought your high-collar shirts for over 8 years.
For years, you made high collar shirts from normal fabrics; plain colours, stripes, checks and even denim.
Over recent years the high collar range has largely been of “whackier” design; jacquard, bright colours, etc.
The stores now tell me high collars aren’t as popular, so you aren’t producing as many, which is a real shame.
For me, I am not buying as many as I don’t like the designs!
Please can you go back to making high collar shirts from normal fabric styles?

Excellent store. Ordered online on 2 successive occasions. Exactly as shown on the site. Very speedy delivery, good quality, and on-the-go communication of progress of shipment. Had to return one waistcoat cos it was too small. I'm coming back again for sure.

Shameful customer service from Hawes & Curtis. I placed an order for a shoe on sale which was clearly in stock when I placed the order. I then received a email 2 days later to say the item was out of stock? The website however still had the item in stock for a higher sale price? Hawes and Curtis clearly did not want to fulfil their sale price obligation.

Never buy anything from this company. As soon as they have your money they dont care. They generate ticket numbers and then cant find them. They promise to email you then dont. They can't give you their own courier details. Generally a shower of cowboys. Spent thousands with this company and they are seriously the worst company I have ever dealt with.

Wish I could give a zero but can’t. Probably don’t have any form of company customer service training for your colleagues, but if you do, you could do with sending some of the members of your Oxford street store. Decided I wanted a refund on a jacket and trousers partly based on a shirt that I’d bought from there that had a massive stain on, fresh out the packaging. To be told that I couldn’t exchange the suit. The trousers because the legs had been altered but only based on me telling them I was a 30 inseam, apparently nobody else in the country is a 30 inseam. Then to add insult to injury tried to say they couldn’t refund the jacket as I’d tried it on! I called there bluff and managed to get a refund on the jacket and Shirt but £120 down on trousers I’ll never wear! Absolute joke. Avoid this company at all costs, it will not end well.

Helpful customer support. I had ordered a suit on Saturday evening, on Sunday there was an email announcing 60% discount for Black Friday. I was obviously a bit miffed I'd ordered at the pre-sales price and asked customer support if I could get the same discount. Sorrel replied telling me I could - which made me a very happy customer!