This is my first time I ordered from Hawesko, and I am very pleased with their service. They are helpful and client lovers!! After I placed my order, I realized it was the wrong address given, I wro... See more
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See what reviewers are saying
Excellent!!!! The experience with Hawesko from A - Z has been outstanding and I have not hesitated to recommend you to my contacts.
The delivery was fast and on time. Offers seem very reasonable. It's possible to order a selection of wines without breaking the bank and explore different tastes till you find the combination that fi... See more
The transaction was professionally conducted however I had to make at least 3 phoncalls to place my order. A further observation! Even though there were quantity gifts promoted and after placing my... See more
Company replied
Company details
Written by the company
Wein, Champagner & Geschenke - Hanseatisches Wein & Sekt Kontor
Contact info
Friesenweg 24, 22763, Hamburg, Germany
- 015201835568
- info@hawesko.de
- www.hawesko.de
4.6
Excellent
69K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Very good service
April 7, 2023
The delivery was set on 30.03-1.04 and…
The delivery was set on 30.03-1.04 and we ordered the wine specially for our party. But it arrived only on 6.04!!!Moreover, we were at home all day long, but the currier decided that he couldn’t find our adress (it was written way too clearly) and left this big box of wine in a paket shop, so we picked it up ourselves. Your selection of wine is really awesome, but this time was the very first and very last we’ve done an order by you.
April 6, 2023
Reply from Hawesko
Sehr geehrte Frau Merkusheva, wir bedauern die schlechte Bewertung.
Bitte wenden Sie sich mit Ihrem Anliegen auch an unseren Kundenservice unter service@hawesko.de oder der Telefonnummer 04122-504433, damit wir Ihnen einen Lösungsvorschlag machen können. Vielen Dank Ihr Hawesko Team
Hermes was very punctual and service with a smile.
March 23, 2023
fast delivery, product as promised
March 23, 2023
Vitamin D Inhalt;)
February 23, 2023
Super Services
January 19, 2023
All seems very well with the order I havt check everything thin but it's seems good. Thanks for the service
The parcel was sealed very well and secure am happy but havt test the drinks. For now. Thanks
January 17, 2023
Yummy wines, Customer lover
This is my first time I ordered from Hawesko, and I am very pleased with their service. They are helpful and client lovers!!
After I placed my order, I realized it was the wrong address given, I wrote an email about the situation, and it was solved very quickly, and they even gifted me with a nice bottle of wine for the delay EVEN SO IT WAS MY MISTAKE! I'll definitely order again!
January 17, 2023
Hat alles super funktioniert!
January 16, 2023
sehr gut...in time.....
December 15, 2022
Could be better
Delivery was very slow (maybe the problem lies with DHL) and some of my order was out of stock and not yet refunded. Communication on this point has been non-existent and more importantly no Prosecco!
November 29, 2022
Reply from Hawesko
Hello Lindsey,
Thank you for your feedback.
I am sorry that you had to wait longer for your order and that we did not deliver the Prosecco to you. I apologize to you for this.
Due to the ongoing pandemic and the tense world situation, we are currently registering an extreme increase in orders, as is generally the case with the entire mail order business. On the one hand, this is certainly to be seen as positive, but at the same time it means that there may be longer delivery times and replenishment problems in isolated cases.
I regret this fact and say thank you for your understanding of this exceptional situation.
Furthermore, I would be happy to offer you an alternative of the same quality for the item that is not available, of course also at a reduced price. The subsequent delivery would of course be carried out free of charge.
If this is an option for you, please contact me.
Do you have anymore questions? Just give us a call - we're happy to help.
You can reach us by phone at 04122-504433 or by email at u.matthiessen@hawesko.de
Best regards
Ulf Matthiessen
complaint management
Super super super
November 28, 2022
Just in TIME.
November 26, 2022
as always great experience
as always great experience, excellent web portal, clear offers and quick shipment
September 8, 2022
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