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Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Telecommunications Service Provider

Information provided by various external sources

Plusnet plc is a British quad play internet service provider; providing broadband, landline, IPTV and Mobile services.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I have been with Plusnet for WiFi since…

I have been with Plusnet for WiFi since 2010 ….. the service has been excellent ! I recently found an offer to gain a whole package of services under a single provider and that provider is also my Energy Supplier.
So I’ve had to switch my WiFi provider to the package one ……. I can only hope that the new service provider is as good as PLUSNET whom I will miss !

November 5, 2024
Unprompted review
Rated 2 out of 5 stars

Poor Services

Poor Services

No one is there to help with the issue.
Tried calling customer support no response.

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute shambles of a company avoid at all costs

Absolute shambles of a company 11 times Ringing to pay my bill I got slightly upset die to numerous calls and they said I was irate and cut me off mobile and broadband and trying to charge to end of my contract ombudsman involved mobile and broadband service hardly worked avoid

December 19, 2022
Unprompted review
Rated 1 out of 5 stars

Don't touch with a barge pole we…

Don't touch plusnet with a barge pole we haven't had a bill since June got told we will get one out there are millions of people in the same position my husband asked how much to cancel the contract they are shocking £92.80 plus the bill no we should get the bill waivered as it's their fault I have to keep connecting every day all day to the internet and keeps stopping and buffering the TV worst company we have come across please do not touch them they really are bad

September 14, 2019
Unprompted review

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