Ordered the tapestry jumper. It arrived and had a snagged thread. I contacted customer service and spoke to Ella who called back within an hour after speaking to the production team (?) with two optio... See more
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Ordered a cardigan by mistake, emailed within a minute of the order. Didn’t hear anything, even though I chased them. The item arrived. As their items are so expensive, posting it back cost me £15. I... See more
Bought a gift card online, contacted in advice to ask if it would be physical or email gift card, very vague. No emails delivered with gift card details, had to chase up via whatsapp, email and phone... See more
I am blown away by their customer service. I reached out after losing a belt for my duster… at the time, they didn’t have anything to offer me. Two months later, they reached out with a solution. I do... See more
Company details
Information provided by various external sources
With a fun bohemian spirit, our vintage inspired knitwear is for the woman who both loves - and deserves - luxury and attention. Including statement knit cardigans, chunky cable knit blankets and ponchos.
Contact info
Bracewell Road 1, W10 6AE, London, United Kingdom
- www.hayleymenzies.com
3.4
Average
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Customers purchasing from sample sale not treated well
I just phone to see where my order was
I was asked was my order from the sample sale I replied yes
I was informed that all sample sale orders were shipped yesterday I asked for a tracking number to be told to call back next Tuesday after Easter
Obviously HAYLEY Menzies employees don’t have much time for customers who purchase items from the sample sale
April 2, 2021
Unprompted review
YOU WILL NOT BE DISAPPOINTED
YOU WILL NOT BE DISAPPOINTED! Have spent months debating purchasing a Hayley Menzies Leopardess Short Cardigan. It's arrived and is lovely quality, just as pictured and gorgeous.
Really pleased with the customer service too, Annette has been super efficient with my delivery queries.
Would highly recommend!
Order #5564
June 4, 2019
Unprompted review
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