Hayneedle Reviews 

When I placed the order for a TV stand, it said it would arrive between 12/21 and 12/24, plenty of time for Christmas. It's now Christmas eve, no item. A call to Hayneedle customer service was of no use. DO NOT DO BUSINESS WITH HAYNEEDLE. As others have stated, be warned. How they survive as a business is beyond me.

What a joke. My ONLY Christmas gift Iwas giving to my partner. Was told it would be here before Xmas... once my shipping updates never changed for 3 days I called customer service. To get told they’d get back to me. The warehouse doesn’t know where it’s at. Looking at other reviews it seems like this is common. Long story short they “credited me $10” for me to get a late Christmas present coming hopefully dec 27... i wanted an overnight ship on their dollar due to their mistakes. I WILL NOT be using this site again. So unhappy

Cancelled my order that was placed one week earlier just 6 days before Christmas. Customer service is terrible!!

Terrible unreliable an unethical Business practices! I wish I had googled This company's reviews before I wasted 5 days held hostage on an order that I placed and had to keep calling and inquiring when it would be shipped.

Their website estimated a delivery date -6 days after order was placed and on day 5 the order Still indicated it was "In Fulfillment" because you guessed it! they had ZERO IN STOCK. Before committing to ordering I called and spoke to a rep inquired about dispatch times, and indicated to her that I needed the order shipped within a certain frame, she assured me the product was in stock so there should be no issues. In reality they were drop shipping and the manufacture was backordered. After five days and no movement I made my 3rd call and was finally told they did not have the product in stock.

This whole transaction was a Nightmare to say the least, they wasted 5 days of my time that I could have used to source the items elsewhere. Very Shady company, Stay AWAY! You have been warned.

I attempted to order furniture. The website accepted my order and my credit card company approved the purchase and the purchase was placed into pending. Then the next day, this company canceled the order indicating that the credit card company disapproved the purchase. This was not the case. Then when I attempted to reorder the furniture, the company is now saying it’s out of stock. This company lies. Don’t do business with them.

Defective arbor lasted 6 months, then collapsed in October, 2018 due to metal fatigue. It was ordered in May, 2018. In refusing refund, Hayneedle cites 30-day warranty and otherwise refuses customer goodwill. A metal arbor should last years, not days. PRODUCT NOT SUITED FOR INTENDED PURPOSE.
Hayneedle offered full refund on November 15, 2018

We also had problem with Hayneedle Canceling our order due to our second home status. Absolutely absurd! No problems with Amazon and various other companies. No worries Hayneedle, or should I say ByeNeedle.

Hayneedle cancelled my order because I was shipping item to my second home. Never had the problem with Amazon or Wayfair. Hayneedle sent me a generic email saying my order was cancelled for credit card security reason. They didn't attempt to call me or tell me what I should do to resolve the issue. I tried to fix through live chat, but was told I had to call. When I called, all they did was verify my credit card billing and shipping addresses (which they already had) and then started asking me questions about the type of house I lived in. I asked why and they said their company doesn't deliver to certain types of houses. They wanted to know of my address was in an RV park. My home happens to be a modular home inside a 55+ community. UPS and FedEx delivery here every day. Hayneedle tells me they have to run my order past their accounting department for approval and that I'd get another email telling me if my order was approved. I requested a phone call. I was told that their accounting department doesn't make phone calls. I cancelled the order and will never do business with Hayneedle again.

I ordered a $150 bird bath, and it cracked in one day. They sent a second one very quickly, free of charge, no need to send the first one back. It cracked the same day! Evidently, there is a manufacturer's flaw, and they can't hold water. They gave me a complete refund, no need to send anything back. Disappointed in the cracks, but pleased with the service!

I was to receive me order a month ago - still have not received anything. Have sent three emails to the customer service department, no reply. Wish I would have seen all the problems people had prior to placing my order with Hayneedle. Buyer beware.

***Edit: I've updated the review score, since a manager contacted us and offered an apology, and also personally sought to resolve the issue and help us find another product that would work.
***

We had one order for a mattress go through without any issues, but upon placing an order for another mattress, we got an email the day after it was scheduled to arrive (7 days after placing the order) saying that the order was cancelled. Talking to them on the phone they told me that as they were packing up their orders they ended up not having one left for us. They couldn't offer any info about future stock, and left it at a, "That's what happened, we can't do anything about it."

I have now tried to place an order with them THREE times. On each occasion, they charged my credit card and then one day later sent me an email saying that my order had been cancelled because of some nonsense about how it was for my safety because "they could not verify my billing/shipping address". I then had to wait up to 7 days for the money they had charged to be returned to my card!
After this first time that this occurred, I called my bank and confirmed with them that the shipping/billing addresses I was entering matched their records and that the transaction was going through fine on their end. I assumed there must just be some random thing happening with that card and tried to replace the order with a different card. The same issue happened--and again my bank had no idea why! I called customer service, and they explained to me that they have some computer system that automatically verifies billing/shipping addresses and that they would send the order to accounting to be reviewed by an actual human. The representative assured me that I would NOT be charged a third time for the order by sending it to accounting. Of course, the next day my card WAS charged again, followed by yet another "your order has been cancelled" email. Customer service was wildly unhelpful, refusing to take accountability for their error in charging my card for a third time expressly against my wishes. They simply said "the money will be returned to your card in about 4 business days". LOL ok, but that doesn't really help me because now I am out $1500 for the next week with nothing to show for it! Customer service also refused to provide a reason for why the orders were failing, giving fishy and illogical anecdotes and saying it was "for my own privacy" that they could not give any information out about why an order was cancelled ever. When I asked to speak to someone from the accounting department, they refused saying "the accounting department does not accept phone calls."

This company is quite obviously a scam. They are taking customers' credit card info, checking to make sure that info is accurate by charging an order to the card, and then immediately cancelling the order and refusing to provide information why. Who knows what they will do with my credit card information now? I suspect sell it. I now get to replace both credit cards that I used with this company. STAY AWAY!

I ordered a pressure cooker. It never showed up, called them turns out the order was never made. Ordered again with them on the phone they said everything was taken care of and would recive it in the mail and again no pressure cooker and the order was never placed again. This company is a absolute nightmare. Will never try to do business with them again

I ordered some towels for my daughters birthday, they were the last set in stock. A few days later when I tracked the order they said they weren’t in stock and credited my money back to my credit card. THIS COMPANY SUCKS!!!! DONT BUY ANYTHING FROM THEM!!!!!!!!

I'll start off with the packing and quality of their items. I received a dining table with the box dented, and unsurprising damage to the table itself. It wasn't just a chip off the paint, it was a chops off the wood!

I contact customer service regarding the damage. I was reassured I would receive a FULL refund, since the fault was on Hayneedle's end. Moreover, the chairs I had ordered to accompany the damaged table would no longer be needed, so the representative reassured me the chairs would be canceled and my card would not be charged.

Disappointingly, my card was indeed charged for the chairs and it was shipped after all. It gets WORSE.

They receive my return of the table, however, did not issue a FULL refund as promised. They claim to have withheld my reward points accumulated. But I also returned the chairs which I used the reward points on, hence forfeiting my reward points. Yet a full refund remains to be unissued. Moreover, the representatives who reassured me of a "Full Refund" failed to disclose any information that any amount would be deducted from my "full refund." I'm not going to hold my breath for a full refund on the chairs which they also reassured a full refund for, but you bet I will be taking these matters to my credit card company.

Not only does Hayneedle fall short on delivering quality in products, but they also lack customer service. Surely in the mishap of "miscommunication" they could offer a remedy, but failed to even make the effort. As a long time customer, I will no longer be purchasing anything else from them in the future. Perhaps my absence will not impact their profit logistics, but I hope that my review will make a difference to those who are considering on doing business with them. Heed my warning and save yourself the frustration, stress, and utter disappointment in this deceptive company.

Product came with damage and upon looking at other reviews it looks like a risk to have them refund or replace it. Seems they have a record of sending out damaged items then charging large amounts for shipping and are known to not refund completely.

I had a bad experience with this company because I bought a bed and fedex leave the bed in front of my building on the street and I was in vacations in mexico at that moment. I called them and they don’t care ,they said call fedex and put a complaint but I paid the bed to them not to fedex,they supposed to be in charge of that.

Worst customer service ever!!! Do not buy anything from this company!!! I purchased a crib from them and wanted to return it and they wanted to charge me $167 to return it for shipping fees. No one was willing to work with me or even see how ridiclious it was that they wanted to charge me that much money to return an item. Horrible customer service and return policy!!!!!

I ordered a microfiber sofa and loveseat from Hayneedle. After waiting or 2 days for the delivery, the merchandise showed up severely damaged by a forklift. Of course I refused both pieces. Hayneedle then managed to lie to my credit card company and claimed the furniture was delivered to me! I am still trying to get my money back. NEVER EVER use this company!!

We ordered a glass-top outdoor dining table for our deck. The glass top was shattered into a million pieces in shipment (at least it was safety glass). The table arrived in five days, via FedEx. The box had either been poorly taped or retaped. The metal hardware in the box was well protected with bubble wrap, but the only thing between the hardware and the glass was a thin piece of cardboard. I don't understand how a company could ship a piece of glass without ample padding. I called the company, and an agent accepted our word that the table was irreparably damaged and promised to reverse the charges. We'll see. I will not shop with this company again.