Honestly couldn’t rate Sam E enough! Booked a second holiday through Sam and she’s just been amazing both time! With sending me prices adding and changing things honestly the BEST! All future holi... See more
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were having trouble booking a family holiday for 10 off us for next year. A friend had recommended us to try hays travel . So we rang them and they helped us find a holiday that would suit our fami... See more
Company replied
I just wanted to say a huge thank you to Samantha at Hays Travel for the outstanding service she provided. She went above and beyond to accommodate our booking request and made the whole process s... See more
Company replied
After after having three UK coach touring breaks cancelled at short notice I had just about given up any hope of having a holiday this year. Not to worry Phil at Meadowhall branch came up trumps and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly couldn’t rate Sam E enough
Honestly couldn’t rate Sam E enough! Booked a second holiday through Sam and she’s just been amazing both time! With sending me prices adding and changing things honestly the BEST!
All future holidays will be booked with hays and specifically with Samantha
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very nice service.
Very nice service.
All the staff is very friendly.
They make my journey smooth and comfortable.
June 9, 2026
Unprompted review
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Great advice from an excellent advisor
Samuel was very helpful. His knowledge and experience made the advice given very reassuring.
An excellent experience. Thank you Samuel
August 10, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Great service
I was sold my holiday by Angela. She was lovely. Did her best for me. Took time to explain everything and made me feel confident I had the best deal.
August 9, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
So easy to book and the communication…
So easy to book and the communication is out standing ,thankyou for making everything perfect for my holiday to newyork
August 2, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
We were having trouble booking a family…
We were having trouble booking a family holiday for 10 off us for next year. A friend had recommended us to try hays travel . So we rang them and they helped us find a holiday that would suit our family,needs within 24hr off us telling them what we wanted for a holiday. The experience off them were very quick,friendly, efficient that took away the pressure off us looking. I will definitely use this firm again and recommend my friends to use them also .
July 31, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Great service.
Great. Wonderful services and a great chat. Easily found exactly what we wanted and the best price. So nice to speak to a human! They couldn’t have done anything else to help. Quick and easy to book. Really recommend.
August 8, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Everything was well organised
August 1, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Ease of booking
The service and booking process were first class and the staff made it easy. Thanks to Sophi and Georgina for their assistance
August 7, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Thank You
I just wanted to say a huge thank you to Samantha at Hays Travel for the outstanding service she provided. She went above and beyond to accommodate our booking request and made the whole process so easy and stress-free.
Nothing was too much trouble, and she took the time to make sure everything was exactly as we wanted. Her professionalism, patience, and friendly approach really stood out, and it's clear she genuinely cares about her customers.
Exceptional customer service is hard to come by these days, but Samantha absolutely delivered. She's a real credit to Hays Travel, and I wouldn't hesitate to recommend her to anyone looking to book their next holiday. Thank you again!
August 8, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
The people we spoke to were very…
The people we spoke to were very friendly and helpful , all our enquiries were looked into and answered
July 28, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Vegas 2029.
Just booked holiday to Vegas in 2029.
Charlotte was very informative and helpful with the booking process. Explained everything thoroughly 👌
Will definitely book using Hays Tracel again
August 6, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Very good ,helpful and knowledgeable
August 4, 2026
Samantha was brilliant
Samantha was brilliant, found a few short breaks to choose from, was really helpful and such a friendly person.
July 25, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Excellent service
Excellent service got us the holiday we wanted cheaper than going directly to jet really friendly staff can’t fault them
August 3, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Natelie was excellent
Natelie was excellent. Knows her job inside out.Faultless. Thanks,
August 2, 2026
Amazing friendly and professional staff…
Amazing friendly and professional staff and good value. Thank you x
August 1, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
5 stars for Jane as was patient and got…
5 stars for Jane as was patient and got the holiday we wanted and her attention to details was amazing
August 1, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.