I had a fantastic experience booking my holiday through Hays Travel. The lady who helped me was super friendly, professional and attentive throughout the whole process. She took the time to understa... See more
Company replied
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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Joanne was fantastic and very professional in sorting a very stressful time for myself. She talked me through everything I was wanting and more. Definitely 5 stars will definitely be using Hays trave... See more
Company replied
The whole booking was done very professionally. Charlotte was able to get us a better deal than we had expected and the whole process was done very quickly and to our satisfaction.
Sally was helpful efficient and it was a stress free rather speedy service. After hours trawling through the various last minute booking sites trying to figure out the best flight combinations get som... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.8
Excellent
3K reviews
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Samantha was brilliant
Samantha was brilliant, found a few short breaks to choose from, was really helpful and such a friendly person.
July 25, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Excellent service
Excellent service got us the holiday we wanted cheaper than going directly to jet really friendly staff can’t fault them
August 3, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Natelie was excellent
Natelie was excellent. Knows her job inside out.Faultless. Thanks,
August 2, 2026
Amazing friendly and professional staff…
Amazing friendly and professional staff and good value. Thank you x
August 1, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
5 stars for Jane as was patient and got…
5 stars for Jane as was patient and got the holiday we wanted and her attention to details was amazing
August 1, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
After after having three UK coach…
After after having three UK coach touring breaks cancelled at short notice I had just about given up any hope of having a holiday this year. Not to worry Phil at Meadowhall branch came up trumps and we are booked to visit Bournemouth in September with National Holidays. Phil sorted out the booking, rang me back to finalise payment. No hassle. Looking forward to holiday.
July 30, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
The agent on the phone was amazing
The agent on the phone was amazing. Got me set up booked and ready to go 😎
July 28, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Sam was so helpful from start to finish…
Sam was so helpful from start to finish and even once I booked, found a better deal for me and let me know immediately. Really trusted company who I will always book through
July 25, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Excellent service from Louise S
Excellent service from Louise S
Louise went over and above to find our perfect holiday
Nothing was too much for her to look into for us felt like a very valued customer
Very happy with our experience
July 28, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Rang up to enquire about a holiday…
Rang up to enquire about a holiday spoke to Sam he was great couldn’t have been more helpful found us a great holiday would definitely use Hays again.
July 28, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Joanna was lovely
Joanna was lovely, patient and informative. Took time to ensure everything clarified each step of the way
July 26, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Jo was absolutely brilliant
Jo was absolutely brilliant. Very responsive. Made the booking process really easy.
July 26, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Naomi Welch was very knowledgeable
Naomi Welch was very knowledgeable, friendly and professional and when dates that I first wanted were not available she sourced alternatives. The call backs were a very quick turnaround from the initial enquiry and I was very pleased with all the information provided.
July 24, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Helpful professional staff..I always…
Helpful professional staff..I always use hays travel and am always totally happy 😁
July 16, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
High quality service
High quality service, every question answered. Brilliant personal service.
July 23, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Jane went above and beyond to find a…
Jane went above and beyond to find a holiday to suit my needs. Great customer service.
July 22, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Everything was organised professionally…
Everything was organised professionally and quickly
Thank you
July 21, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Nadine was so helpful and resourceful…
Nadine was so helpful and resourceful in finding us a holiday within our very fixed parameters. Nadine offered us time to think and did not pressurise us, just made contact and booking easy. Her friendly and knowledgeable manner was very appreciated- thank you
Cost comparison with other holiday companies was very favourable
July 21, 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
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