The information and help we received from Claire (Carlisle) was very thorough and knowledgeable. She explored several alternatives and researched the location of the hotel, even the food options for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently booked a multi stop trip to Thailand with Kevin at Hays travel in Oldbury could not have been nicer if he had tried. We came with an itinerary of ideas which Kevin Arnold took and put a supe... See more
Nieve the young lady who helps us chose our holiday is most helpful ,friendly ,polite and professional...we know we can trust her and she has helped us whilst on holiday sort out a problem to a satisf... See more
Excellent service as always used westhoughton branch many times, nothing is ever too much trouble, very helpful staff.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Aaron Petty, SR5, Sunderland, United Kingdom
- 0191 4326941
4.9
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite staff who went out of their way…
Polite staff who went out of their way to find me a holiday that reached and then surpassed my expectations
Cheerful and friendly girls
September 5, 2025
Would not go past Hays travel to book…
Would not go past Hays travel to book cruses. Mark in Newton Mearns store more than helpful and pleasant. Been using this location for years. Lorraine also very present staff member
September 1, 2025
Unprompted review
Booking easy and stress free
Hi my experience was excellent the agent i spoke with
Mary Poulson was very helpful and gave me all the info i required and gave me confidence to make the booking Hays is now my number one go to for hols
August 31, 2025
Staff help efficient polite easy to…
Staff help efficient polite easy to work with answering phone call and a t desk.
Not sure was asked to provide d of b sister and brother prior to booking so that was a minor criticism
Otherwise within 2 sessions ofhalf an hour and an hour villa,car and flight booked and deposit paid.
August 30, 2025
Very helpful staff excellent service…
Very helpful staff excellent service great prices
August 19, 2025
Middlesbrough branch are amazing .Any…
Middlesbrough branch are amazing .Any concerns or issues the staff will go on and beyond to solve yor problems.
Absolutely 5 star
August 13, 2025
Unprompted review
We always use hays travel always so…
We always use hays travel always so helpful we won't go anywhere else they never rush us and very plesent
August 9, 2025
Great experience
3rd time booking through Maria Larn who provides a great experience. She's very helpful and nothing seems too much trouble!
August 7, 2025
The service I always get from Helen
The service I always get from Helen
is superb.what an assert she is for
Hays.
July 31, 2025
Stehols for the first timeph at the Blackburn branch listen…
Steph at the Blackburn branch listen to what we needed an found the exact hols with in I 30 mins
July 21, 2025
Aaron goes out of his way to give…
Aaron goes out of his way to give exceptional customer service. I send him screenshots all the time of other holidays/breaks I’ve seen and he will do his best to source it for me. I recommend him to everyone when talking about holidays, he is definitely my go to guy for all things travel related.
July 18, 2025
Everyone really helpful really love Selby Branch
Everyone really helpful
Love Selby Branch
July 3, 2025
Aaron is absolutely fantastic at…
Aaron is absolutely fantastic at finding us the perfect holiday I've used him for a few years now. His knowledge on destinations is really helpful
July 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.