Went in to the Bon Accord Centre Branch today to book my trip. On arrival all staff were busy with customers, I sat down and picked up a brochure. A member of staff approached and asked if she could h... See more
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My second visit in a week was just as satisfying as my first!Chase very patiently helped my friend and me look through a few options, and to my great delight he found us a holiday in my very favourite... See more
Company replied
Highly recommend Kim was extremely helpful, thorough and friendly. She worked all options to find the best outcome and price despite getting close to store closing. Thank you!
Company replied
Nice friendly member of staff meeting you as we entered the shop and showed us to a very helpful sales man (Chase) desk, he made sure we were comfortable and asking how we were. Before taking details... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
28 Bon Accord Centre, AB25 1HZ, Aberdeen, United Kingdom
- 01224042711
4.9
Excellent
1K reviews
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Went in to the Bon Accord Centre Branch…
Went in to the Bon Accord Centre Branch today to book my trip. On arrival all staff were busy with customers, I sat down and picked up a brochure. A member of staff approached and asked if she could help, I said what I was in for and she explained she couldn't help as she was travel money only and that staff would be free shortly. After about 10 minutes I was asked by Louise if she could help when she became free. Louise was amazing, i told her what i was looking for and she explored all options for me and found my trip. Louise explained everything to me and even had a short discussion about possible Visa requirements being introduced and explained how she would keep me updated around this. My trip was booked by Louise in a very professional way with a bit of banter and normal discussion whilst we were dealing with my request. I wasn't even back at my car and all documents and receipts were in my inbox. Big thanks to everyone in Hays Travel in the Bon Accord Centre in Aberdeen especially Louise.
July 10, 2026
Unprompted review
Reply from Hays Travel - Aberdeen
Thanks for your kind words Ewan, it was my pleasure - Louise
Wonderful service as always
The service was wonderful as always. Very efficient response to our query with great options given for our holiday. Booking was seamless and very thorough. Excellent service.
July 2, 2026
Reply from Hays Travel - Aberdeen
Thank you for your kind words. Always our pleasure. Claire :)
Reply from Hays Travel - Aberdeen
Thank you for your review. Abi
The staff are always so helpful…
The staff are always so helpful providing a wonderful service very.,reassuring,and take a load of pressure off the booking procedures.
June 30, 2026
Reply from Hays Travel - Aberdeen
Thank you so much. Louise
Helpful lady on phone managed to book…
Helpful lady on phone managed to book our special room request .
July 7, 2026
Reply from Hays Travel - Aberdeen
Thank you so much. Louise
Great customer service
Great customer service, really friendly and very helpful. Managed to book my holidays which was very easy. A+++
July 5, 2026
Reply from Hays Travel - Aberdeen
Thank you for your review. Kim
Second time round!
My second visit in a week was just as satisfying as my first!Chase very patiently helped my friend and me look through a few options, and to my great delight he found us a holiday in my very favourite place 🤗 I love these guys,it's almost as if they know us better than we do!Thanks again😄
June 28, 2026
Reply from Hays Travel - Aberdeen
Thank you so much, very kind. Chase
Thank you very much Chase for helping…
Thank you very much Chase for helping with the gift voucher!
July 2, 2026
Reply from Hays Travel - Aberdeen
Thank you! Always a pleasure. Chase :)
Highly recommend
Highly recommend
Kim was extremely helpful, thorough and friendly. She worked all options to find the best outcome and price despite getting close to store closing. Thank you!
June 30, 2026
Reply from Hays Travel - Aberdeen
Thank you so much Caroline, it was my pleasure to help you get your holiday booked, enjoy it when it comes. Kim
I find hays really easy to deal with,I…
I find hays really easy to deal with,I just say what I want and they try there best to get it ,I got Kim again that time ,she is very easygoing and will always find what is your requirements, A big thanks to hays they make my life less stressful
July 1, 2026
Reply from Hays Travel - Aberdeen
Thanks John, great to see you again. Kim
Reply from Hays Travel - Aberdeen
Thank you for your kind review. Kim
Reply from Hays Travel - Aberdeen
Thank you for your review and for booking with me. I appreciate it. Louise
Claire is very helpful and patient and…
Claire is very helpful and patient and always has time to look for the correct holiday for me . Claire is very good at her job .
June 28, 2026
Reply from Hays Travel - Aberdeen
Hi Aileen, thanks for your lovely feedback - always a pleasure to help you get your holidays booked. Claire :)
Excellent service
Fantastic service from chase, explaining everything and going through the process in a professional manner
June 28, 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your lovely feedback, it was my pleasure - Chase :)
Friendly and efficient staff.
June 28, 2026
Reply from Hays Travel - Aberdeen
Thank you for your kind words - Chase
Time after time the staff have…
Time after time the staff have delivered a 5 star service.
May 21, 2026
Reply from Hays Travel - Aberdeen
Hi Lynda :) always a pleasure booking your holidays/cruises. Thank you for a great review - Abi :)
Consultant very helpful and…
Consultant very helpful and knowledgeable. Booked exactly what we are looking for, efficiently and with minimum of fuss.
June 18, 2026
Reply from Hays Travel - Aberdeen
Hi Douglas :) thank you for your kind review - Kim
Well done to everyone in Hays Travel
The staff are knowledgable, helpful and very easy to deal with.
I would certainly recommend Hays for travel planning and booking.
June 23, 2026
Reply from Hays Travel - Aberdeen
Thank you for your lovely feedback - it was my pleasure - Louise
I was arranging travel insurance and…
I was arranging travel insurance and received excellent service from a very friendly and efficient staff member.
June 10, 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind words - Chase :)
Claire goes above and beyond to sort…
Claire goes above and beyond to sort everything out.
June 23, 2026
Reply from Hays Travel - Aberdeen
Thank you very much for your review. Claire
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