My second visit in a week was just as satisfying as my first!Chase very patiently helped my friend and me look through a few options, and to my great delight he found us a holiday in my very favourite... See more
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Highly recommend Kim was extremely helpful, thorough and friendly. She worked all options to find the best outcome and price despite getting close to store closing. Thank you!
Company replied
Nice friendly member of staff meeting you as we entered the shop and showed us to a very helpful sales man (Chase) desk, he made sure we were comfortable and asking how we were. Before taking details... See more
Company replied
We entered Hays travel shop in Aberdeen and the travel agent Kim made us feel very welcome We discussed our needs with her and she immediately went into action giving us several options to pick f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
28 Bon Accord Centre, AB25 1HZ, Aberdeen, United Kingdom
- 01224042711
4.9
Excellent
1K reviews
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The staff are always so helpful…
The staff are always so helpful providing a wonderful service very.,reassuring,and take a load of pressure off the booking procedures.
June 30, 2026
Helpful lady on phone managed to book…
Helpful lady on phone managed to book our special room request .
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service, really friendly and very helpful. Managed to book my holidays which was very easy. A+++
July 5, 2026
Reply from Hays Travel - Aberdeen
Thank you for your review. Kim
Second time round!
My second visit in a week was just as satisfying as my first!Chase very patiently helped my friend and me look through a few options, and to my great delight he found us a holiday in my very favourite place 🤗 I love these guys,it's almost as if they know us better than we do!Thanks again😄
June 28, 2026
Reply from Hays Travel - Aberdeen
Thank you so much, very kind. Chase
Thank you very much Chase for helping…
Thank you very much Chase for helping with the gift voucher!
July 2, 2026
Reply from Hays Travel - Aberdeen
Thank you! Always a pleasure. Chase :)
Highly recommend
Highly recommend
Kim was extremely helpful, thorough and friendly. She worked all options to find the best outcome and price despite getting close to store closing. Thank you!
June 30, 2026
Reply from Hays Travel - Aberdeen
Thank you so much Caroline, it was my pleasure to help you get your holiday booked, enjoy it when it comes. Kim
I find hays really easy to deal with,I…
I find hays really easy to deal with,I just say what I want and they try there best to get it ,I got Kim again that time ,she is very easygoing and will always find what is your requirements, A big thanks to hays they make my life less stressful
July 1, 2026
Reply from Hays Travel - Aberdeen
Thanks John, great to see you again. Kim
Reply from Hays Travel - Aberdeen
Thank you for your kind review. Kim
Reply from Hays Travel - Aberdeen
Thank you for your review and for booking with me. I appreciate it. Louise
Claire is very helpful and patient and…
Claire is very helpful and patient and always has time to look for the correct holiday for me . Claire is very good at her job .
June 28, 2026
Reply from Hays Travel - Aberdeen
Hi Aileen, thanks for your lovely feedback - always a pleasure to help you get your holidays booked. Claire :)
Excellent service
Fantastic service from chase, explaining everything and going through the process in a professional manner
June 28, 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your lovely feedback, it was my pleasure - Chase :)
Friendly and efficient staff.
June 28, 2026
Reply from Hays Travel - Aberdeen
Thank you for your kind words - Chase
Time after time the staff have…
Time after time the staff have delivered a 5 star service.
May 21, 2026
Reply from Hays Travel - Aberdeen
Hi Lynda :) always a pleasure booking your holidays/cruises. Thank you for a great review - Abi :)
Consultant very helpful and…
Consultant very helpful and knowledgeable. Booked exactly what we are looking for, efficiently and with minimum of fuss.
June 18, 2026
Reply from Hays Travel - Aberdeen
Hi Douglas :) thank you for your kind review - Kim
Well done to everyone in Hays Travel
The staff are knowledgable, helpful and very easy to deal with.
I would certainly recommend Hays for travel planning and booking.
June 23, 2026
Reply from Hays Travel - Aberdeen
Thank you for your lovely feedback - it was my pleasure - Louise
I was arranging travel insurance and…
I was arranging travel insurance and received excellent service from a very friendly and efficient staff member.
June 10, 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind words - Chase :)
Claire goes above and beyond to sort…
Claire goes above and beyond to sort everything out.
June 23, 2026
Reply from Hays Travel - Aberdeen
Thank you very much for your review. Claire
Friendly and competent staff
Friendly and competent staff
Kim was extremely helpful with our booking
June 13, 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind words. Kim
Another great booking experience with Hays Travel Aberdeen
I have booked quite a few holidays with Hays Travel Aberdeen and booked another holiday yesterday. The booking was seamless with excellent communications from Louise and then Kim who finalised the booking for me - all wonderfully efficient! - Thank you!
June 18, 2026
Reply from Hays Travel - Aberdeen
Thank you so much for your kind review. Louise
Good service & advice
The colleague who handled our enquiry and booking, Chase, was very helpful and enthusiastic, giving us plenty of time and assistance in making our decisions.
Online communications were prompt and clear with some minor confusion over the timing for making our final payment.
June 9, 2026
Reply from Hays Travel - Aberdeen
Thank you for the review Richard, it was my pleasure to assist you. I do apologise for the confusion with the payment, but I am glad we got it sorted. Chase :)
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