Hays Travel - Aberdeen Reviews 

1,197
TrustScore 5 out of 5

4.9

28 Bon Accord Centre, AB25 1HZ Aberdeen, GB


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Rated 5 out of 5 stars

Was so easy booking with Hays and very quick turnaround for documents etc… Abi knows her stuff and you just tell her where you want to go and she hits the jackpot with your trips everytime… :)

Company replied

Rated 5 out of 5 stars

We can only thank Chase at Aberdeen Hays Travel for all of the help and assistance they gave in helping ourselves find what we hope will be the perfect two week escape. Highly recommend Hays for your... See more

Company replied

Rated 5 out of 5 stars

Having been to two other travel agents in Aberdeen, we were delighted to have someone finally listen to our needs when we were looking for a package deal. The agent was very helpful, found a holiday w... See more

Company replied

Rated 5 out of 5 stars

Kim goes above and beyond , helps through every process of booking and after with reminders and communication. Will always use Hays Aberdeen with Kim’s expertise

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Bon Accord Centre, AB25 1HZ, Aberdeen, United Kingdom

  • 01224042711

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,197)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Kim goes above and beyond

Kim goes above and beyond , helps through every process of booking and after with reminders and communication. Will always use Hays Aberdeen with Kim’s expertise

August 26, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thanks so much Colin, very kind. Kim

Rated 5 out of 5 stars

Was so easy booking with Hays and very…

Was so easy booking with Hays and very quick turnaround for documents etc… Abi knows her stuff and you just tell her where you want to go and she hits the jackpot with your trips everytime… :)

August 26, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you for your very kind review. Abi

Rated 5 out of 5 stars

Friendly service

Friendly service, covers all parts of holiday and makes efficient arrangements.

August 17, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you for your review. Chase

Rated 5 out of 5 stars

Travel queries.

My travel queries were promptly settled by Abi who set things up in a very professional manner.

August 23, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you for your review, I appreciate it. Abi

Rated 5 out of 5 stars

I got Kim that time ,all staff really…

I got Kim that time ,all staff really easy to deal with,I requested what country I wanted to go to and hotel ,I was booked up and left hays in minutes, with a deal i was happy with.

August 20, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thanks John, good to see you again. Kim

Rated 5 out of 5 stars

My experience of Hays

The person, Chase, who I dealt with was great. They answered all my questions, provided all the information I needed and presented very professionally. Very friendly and pleasant throughout.

August 19, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you very much Kay. Chase

Rated 5 out of 5 stars

Thank you Chase at Hays

We can only thank Chase at Aberdeen Hays Travel for all of the help and assistance they gave in helping ourselves find what we hope will be the perfect two week escape.
Highly recommend Hays for your holiday needs.

August 16, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much. Chase

Rated 5 out of 5 stars

Great Service

Friendly helpful staff

August 19, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much for taking the time to send me a review. Claire

Rated 5 out of 5 stars

We had a very positive experience at…

We had a very positive experience at Hay’s Travel. We told the travel consultant what we wanted and he found us what looks like the ideal holiday

August 17, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you for your review, I appreciate it. Chase

Rated 5 out of 5 stars

Very friendly

Very friendly, knowledgeable advisor who listened to our requirements and searched various options to find us the ideal holiday

August 16, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much. Kim

Rated 5 out of 5 stars

Kim was lovely

Kim was lovely and gave us looks of different options to look at, and we walked out happy with our booking

August 15, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much, it was my pleasure. Kim

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