The young lady assisting us at Hays Travel was amazing. So helpful and informative, even though we’d already looked and decided where we are going, she still made sure she went through everything and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Jamie Leigh.First meeting was a discussion regarding Newmarket Tours where we asked questions about different locations, returning the next day to book Classic Spain. She went throu... See more
Company replied
We have booked a variety of holidays at this branch and have always been made welcome as soon as we've walked through the door. J-L demonstrated her knowledge, answering our questions fully and guided... See more
Company replied
Laura at Hays Travel Aldridge is as always exceptional. She takes her time listens to our requests and responds accordingly. Finding us the best deal on the market at the time. Professional, polite an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 The Square, WS9 8QS, Aldridge, United Kingdom
- 01922895737
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FRIENDLY STAFF
FRIENDLY STAFF, REALLY HELPFUL AND KNOWLEDGEABLE WHEN CHOOSING LOCATIONS..
July 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nothing was too much trouble
Nothing was too much trouble , very informative and patient
July 11, 2026
Reply from Hays Travel - Aldridge
Thank you for your wonderful 5-star review! We appreciate your kind words.
Hays Travel
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Excellent service from Hays Travel. They helped us to book our cruise and we were happy with the chosen cabin
Excellent service from Hays Travel.
July 8, 2026
Reply from Hays Travel - Aldridge
Thank you for your wonderful feedback! We are so pleased to hear that you had an excellent experience with us.
Hays Travel
Thanks again Aldridge for another great…
Thanks again Aldridge for another great booking
July 8, 2026
Reply from Hays Travel - Aldridge
Thank you so much for your wonderful 5-star review! We are delighted to hear you had another great booking experience with us.
Hays Travel
Friendly and professional.
July 7, 2026
Reply from Hays Travel - Aldridge
Thank you for the lovely review !
Hays Travel
As usual very helpful and informative…Madeira
As usual very helpful and informative staff. Nothing is too much trouble.
June 24, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Was seen straight away by a smiling ver…
Was seen straight away by a smiling ver very helpful Jamie
July 1, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review for Jamie!
Hays Travel
2 very happy customers 😀
I contacted Hays in Aldridge with a particular request of date place and airport, within the hour Ruby had got back to me with 3 options
I was over the moon with the response from Ruby as I was aware that this was not going to be an easy task
Our holiday was booked by 11.30am and 2 very happy customers would certainly recommend Hays in Aldridge
Ruby many thanks for your help you are a superstar ✨️
June 29, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :) -Ruby
The location of the Travel Agents is…
The location of the Travel Agents is very accessible. The welcome by the staff was warm and professional. Amy' dealt with us and she was very knowledgeable and understanding of our needs. Excellent customer service.
June 30, 2026
Reply from Hays Travel - Aldridge
Colin,
Thank you for your kind words! We are so pleased you found our location accessible and our staff welcoming and professional. We are delighted we could assist with your needs.
Kind Regards
Hays Travel
Hays Travel 5 star service.
The young lady assisting us at Hays Travel was amazing. So helpful and informative, even though we’d already looked and decided where we are going, she still made sure she went through everything and that we were happy. She was so pleasant and polite and friendly.
Happily recommend Hays Travel to anyone.
June 28, 2026
Reply from Hays Travel - Aldridge
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience with out team !
Hays Travel
Gail was a big help in arranging our…
Gail was a big help in arranging our holiday for us .
June 21, 2026
Reply from Hays Travel - Aldridge
Thank you for the 5* review for Gail and booking with us in Aldridge !
Hays Travel
Staff very helpful and attentive
Staff very helpful and attentive, especially Ruby. They listened to what we needed and created our ideal holiday. The booking service was quick and easy, very pleased with the service we received.
June 21, 2026
Reply from Hays Travel - Aldridge
Thank you for the lovely review for Ruby and your kind feedback !
Hays Travel
Reply from Hays Travel - Aldridge
Thank you for your kind words!
Hays Travel
Excellent customer service
Excellent customer service, all the staff are very friendly and helpful, always use Hays Aldridge
June 24, 2026
Reply from Hays Travel - Aldridge
Thank you for the kind feedback :)
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Very experienced and friendly staff…
Very experienced and friendly staff went through everything thoroughly
June 24, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Great service as usual
Gemma did a lot of the spade work for this holiday and Laura sealed the deal for us. Both these operatives are lovely people who deliver an excellent service with efficiency and a smile 😊
June 20, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
GEMMA AT ALDRIDGE.
GEMMA AT ALDRIDGE BRANCH IS ALWAYS SPOT ON WITH ALL OUR REQUIREMENTS. NOTHING IS TO MUCH TROUBLE. VERY GOOD AT HER JOB.
June 12, 2026
Reply from Hays Travel - Aldridge
Thank you for your lovely review :)
Very helpful and friendly staff
June 13, 2026
Reply from Hays Travel - Aldridge
Thank you for your kind response we appreciate you booking with us
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.