Amazing service from the agent. Jo is a fantastic agent and would have no problem recommending her to anyone who wants help booking the best holiday. She goes above and beyond to help and make your b... See more
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Liv was helpful from the very first call I made to the Aylsham branch. Whilst booking my holiday Liv was giving me tips for my holiday from her experience, so polite and helpful. I would definitely bo... See more
Company replied
All th staff in the Aylsham branch of Hays travel are really helpful and friendly. We booked recently with Jo and find her to be very helpful and friendly…she always puts herself out to make our holid... See more
Company replied
As always a great service while booking our next holiday. Elyse knows our holiday requirements well and came up with a good deal on our next holiday in October. Many thank Elyse and the Hays Travel... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Norwich Road, NR11 6BN, Aylsham, United Kingdom
- 01263 733133
4.9
Excellent
972 reviews
Asks customers to review
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Always a pleasure to book with hays…
Always a pleasure to book with hays travel aylsham
July 18, 2026
Really helpful
Really helpful, professional staff. Sorted out the best price,best seats for our holiday.Joanna and her team are stars
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Liv was helpful from the very first…
Liv was helpful from the very first call I made to the Aylsham branch. Whilst booking my holiday Liv was giving me tips for my holiday from her experience, so polite and helpful. I would definitely book with Liv again.
July 12, 2026
Reply from Hays Travel - Aylsham
Thank you for the 5* Review of Liv. It was a pleasure for us to book your holiday and we look forward to helping you with many more. Thank you so much!
Lauren listens and makes changes to…
Lauren listens and makes changes to find the right solution
July 16, 2026
Reply from Hays Travel - Aylsham
Thank you so much for our 5 * Review. It is always great to hear all our customers receiving the best customer service.
Hays Travel-Aylsham
Brilliant service, Sam is always happy to help! We found our honeymoon!
July 15, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving Sam this lovely 5* review for Sam. We are so glad to have helped booked your lovely Honeymoon, how exciting! Thank you again, Elyse :)
Amazing service from the agent.
Amazing service from the agent.
Jo is a fantastic agent and would have no problem recommending her to anyone who wants help booking the best holiday. She goes above and beyond to help and make your booking holiday so relaxing and stress free
July 7, 2026
Reply from Hays Travel - Aylsham
Thank you so much for a wonderful 5 * review of Jo . It is always a pleasure booking your holidays and we always look forward to seeing where you are off to next . Thank you again
Great service as usual
As usual we found Sam very helpful in booking our holiday to Madeira. No doubt we’ll be in again for more suggestions and bookings!
Thank you.
July 11, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely 5 * review, it is always a pleasure booking your holidays and I look forward to planning your next trip :) Sam
Good knowledge of area we chose to stay…
Good knowledge of area we chose to stay in and best hotels
July 10, 2026
Reply from Hays Travel - Aylsham
Thank you so much for taking the time to send me a 5* review. It was a pleasure booking your holiday. Kind Regards Jo
Great service
Great service. Gave Elyse our travel dates and a few ideas of where we would like to go and fly from. Elyse came up with different options for us. Very helpful throughout and made the booking process easy. Thanks Elyse ⭐️⭐️⭐️⭐️⭐️
July 9, 2026
Reply from Hays Travel - Aylsham
Thank you so much for our 5* review of Elyse. It is lovely to know we are providing the best service to our customers and that you have walked away with a wonderful holiday and stress free. Many thanks Again Sam
As always a great service while booking…
As always a great service while booking our next holiday.
Elyse knows our holiday requirements well and came up with a good deal on our next holiday in October. Many thank Elyse and the Hays Travel Team in Aylsham.
July 2, 2026
Reply from Hays Travel - Aylsham
Thank you so much for our 5* review on our Lovely Elyse. It is a pleasure booking your holidays and lovely to hear you got a good deal :) Sam
Once again Elyse has gone above and beyond
Once again Elyse has gone above and beyond.
When given a list and our desire to complete a Pilgrimage with lots of over night stops transfer of bags etc. Elyse came back with great quotes within a couple of days. Excellent service. I can’t recommend enough.
I know as the date gets closer Elyse will be in touch to ensure we are fully ready for our trip away.
July 8, 2026
Reply from Hays Travel - Aylsham
Hello,
Thank you so much for leaving me this 5* review.
I loved working on your holiday plans for the Pilgrimage, I am so glad I was able to make your plans became reality as I know you both wanted to make this trip work.
I am so pleased to hear you found my service excellent. You know where I am for any questions you may have and I will be in touch closer to youe departure with your lovely holiday tickets.
Thank you again, Elyse
All th staff in the Aylsham branch of…
All th staff in the Aylsham branch of Hays travel are really helpful and friendly. We booked recently with Jo and find her to be very helpful and friendly…she always puts herself out to make our holiday the best from booking to the actual holiday and arranging everything to assist our needs for which I say a big thank you Elaine x
July 7, 2026
Reply from Hays Travel - Aylsham
Thank you for taking the time to send over a 5* review of our Branch and Jo. We love booking your holidays and look forward to seeing you again soon.
Many thanks
Sam
Lauren was excellent professional…
Lauren was excellent professional knowledgeable and very interesting to talk about unrelated issues
June 29, 2026
Reply from Hays Travel - Aylsham
Thank you so much for taking the time to provide this feedback, it has been a pleasure to meet you both and help to arrange this fantastic holiday. See you in branch again soon when your travel documents will be ready! Lauren
Booking…
Customer assistant very friendly and helpful whilst booking a holiday, nothing seemed too much trouble
June 29, 2026
Reply from Hays Travel - Aylsham
Thank you for our 5* Review. It is always nice to know we deliver the best service that we can . Many thanks Sam
Lauren was so very helpful and patient…
Lauren was so very helpful and patient helping me sort out my tickets for Silverstone Grand Prix. The service was excellent
June 24, 2026
Reply from Hays Travel - Aylsham
Wow what a lovely review to receive. Thank you so much. It has been a pleasure to arrange this trip for you! Have a fabulous weekend. Lauren
The staff in Aylsham branch are all so…
The staff in Aylsham branch are all so very friendly and helpful. We are always greeted with a smile .
Booking the cruise was so easy with their help and advice .
Many thanks especially to Steph for sorting out our booking .
June 19, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely feedback. I'm delighted to hear that you found the booking process easy. It was a pleasure helping you arrange your cruise, and I really appreciate your kind words. I look forward to booking your holidays in the future!
Thank you, Steph
Telephone booking
Elyse was particularly helpful when booking our holiday to Cyprus. She was polite and friendly and despite booking over the phone, the process was quick and easy and nothing was too much trouble. Would highly recommend.
June 29, 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you so much for leaving me this lovely 5* review.
It was so lovely speaking to you yesterday to arrange your holiday to Cyprus. So glad you found myself polite and friendly, even over the phone.
We love to make the process super easy either via the phone or face to face.
You know where I am if you have any questions. Thank you again, Elyse :)
Cruising
Good communication through looking into cruise and booking it . We were made to feel us feel at ease and no pressure to book.
Sam our Hays rep was very helpful and informative and answered any questions we asked . 2nd time we have used Hays for booking a cruise .
June 29, 2026
Reply from Hays Travel - Aylsham
Thank you so much for taking the time to send over a 5 * Review of my service when booking your wonderful cruise. It really was a pleasure helping you with this and I am slightly envious as I know you will have such an amazing time. If you have any other queries please do get in touch. Thank you again Sam
Reply from Hays Travel - Aylsham
Thank you so much for my 5* Review it was a pleasure booking your lovely holiday. If you need any more help please do not hesitate to get in touch. Sam
Thank you Elyse
Elyse worked hard to find what I needed for my 'Solar Eclipse' mini-holiday.
Highly recommended.
June 28, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely 5 * review for Elyse. If you need anything else please do get in touch. Many thanks again .
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