I would like to express my sincere appreciation for the excellent service provided by your travel agency. The booking process was very smooth and easy to complete, and I was very impressed with t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I would like to express my sincere appreciation for the excellent service provided by your travel agency. The booking process was very smooth and easy to complete, and I was very impressed with t... See more
Company replied
The staff are so nice and explained all the details so easy and clearly will Use them again as we have for some time if all your shops run as good as this one you are on a winner thak you .
Company replied
Yes very helpful staff, managed to get me booked into same hotel and flights along side my family who booked 3 weeks earlier
Company replied
We love booking with Sam, she knows what we need for a holiday and is really helpful with all our questions. We love having a real point of contact rather a virtual service.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
14/15 Johns Court, LE8 4DJ, Blaby, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are so nice and explained all the details so easy and clearly will Use them again as we have for some time if all your shops run as good as this one you are on a winner thak you .

Reply from Hays Travel - Blaby
I would like to express my sincere appreciation for the excellent service provided by your travel agency.
The booking process was very smooth and easy to complete, and I was very impressed with the professionalism and helpfulness of your staff. Everything was clearly explained, and I felt well supported throughout the entire process.
Thank you for your outstanding service. I would definitely recommend your agency to others and will use your services again in the future.

Reply from Hays Travel - Blaby
Yes very helpful staff, managed to get me booked into same hotel and flights along side my family who booked 3 weeks earlier

Reply from Hays Travel - Blaby
We were welcomed by Keane who listened to our requests and found us the perfect holiday. We were very impressed with his knowledge.

Reply from Hays Travel - Blaby

Reply from Hays Travel - Blaby
Great customer service. Very friendly and nothing was to much trouble. Very thorough and very professional.

Reply from Hays Travel - Blaby

Reply from Hays Travel - Blaby
Keane in the Blaby branch is so very helpful. You should promote him!

Reply from Hays Travel - Blaby
We love booking with Sam, she knows what we need for a holiday and is really helpful with all our questions. We love having a real point of contact rather a virtual service.

Reply from Hays Travel - Blaby

Reply from Hays Travel - Blaby
The lady listened to our requirements and soon had everything available for us to book. She advised us of a better room for tge same price.

Reply from Hays Travel - Blaby
Another cruise booked with Lynda. Thank you great service as always

Reply from Hays Travel - Blaby
As before staff very friendly, helpful and knowledgeable Evie sorted out my holiday requirements really quickly and explained everything very clearly I keep recommending you to everyone l know Thank you

Reply from Hays Travel - Blaby

Reply from Hays Travel - Blaby
Evie made it very easy to change our plans and get the right thing in the end.

Reply from Hays Travel - Blaby

Reply from Hays Travel - Blaby
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.