I book all of my holidays through Hays Travel, and I’m always really happy when I get to deal with Grace or Kim. They’re both fantastic — friendly, knowledgeable and always happy to help. They rea... See more
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Johnny was very helpful and informative. He is well travelled so was able to explain things. Although we went in July/aug the resort was not to busy and we ordered a sea view which was stunning and we... See more
Company replied
Jonnny looked after us he was great,welcoming and friendly. Booked our holiday with ease and arranged assisted travel for us. We normally book our holidays on line but this took the stress out of it... See more
Company replied
Katy , the customer service was excellent , I have only specific dates available and she thoroughly searched everything available. No time pressure, exceptionally patient and even assisted me with the... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
154A Mariners Way, Strand Shopping Centre, L20 4SY, Bootle, United Kingdom
- 0151 4386475
4.9
Excellent
851 reviews
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Our local Hays Travel is in New Strand
Our local Hays Travel is in New Strand, Bootle. We have booked a number of holidays here over several years we keep going back because the staff are great, they listen to what we want and work to get our requirements and the best prices. This time our agent was Jonny, we had recently returned from a weeks stay in Majorca and wanted to return next year. We had booked the holiday here and the agent had had good feedback about this hotel and she wasnt wrong. Jonny went through the system to get the requested daytime time flights, checked the prices and room types nothing was too much trouble. The only hitch was the printer in store wasn't working, the documents were emailed to me and advised the documents could be posted to us or if we were in the shopping centre to call in and a member of staff would print them off. When I got home I checked my emailed documents and my date of birth was wrong. I rang the store, the phone was answered straight away and the error was corrected. My husband picked the paperwork up a couple of days later, no hassle.
June 20, 2026
Reply from Hays Travel - Bootle
Hi ,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday to majorca we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Johnny was really helpful & was (am)…
Johnny was really helpful & was (am) delighted with the holiday he got for us,looks lovely,were so excited coz both never been to Turkey before. Only 2 weeks til we go can’t wait.
June 20, 2026
Reply from Hays Travel - Bootle
Hi Maria,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday to turkey we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Jonny was very professional and…
Jonny was very professional and explained everything, he also sorted things for mobility use.
June 26, 2026
Reply from Hays Travel - Bootle
Hi Syd,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday to Jamaica we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Reply from Hays Travel - Bootle
Hi Sharon,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your family holiday to Fuerteventura we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Received prompt attention on arrival
Received prompt attention on arrival, my requirements where sorted by experienced member of staff very professional and I left happy.
June 25, 2026
Reply from Hays Travel - Bootle
Hi John,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Ruby
The travel agent ( Neil we think) was…
The travel agent ( Neil we think) was very helpful he explained everything clearly and looked for the best deals for us. He also expressed that if we can't manage to get online etc he will gladly help is if we call in anytime we need help( neither of us are techno savvy). We have never had a bad experience from any of the travel agents in Hays they are always very helpful that's why we keep coming back.
June 16, 2026
Reply from Hays Travel - Bootle
Hi Ms Balcombe,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Reply from Hays Travel - Bootle
Hi Patricia,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Kimberley at your Bootle branch
Kimberley at your Bootle branch was brilliant; she went above and beyond to get what we wanted for our holiday to Skiathos next year.
June 17, 2026
Reply from Hays Travel - Bootle
Hello jayne
Thank you for your 5* review!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday we booked together to New York & Las Vegas.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
kim:)
Reply from Hays Travel - Bootle
Hello Carolyn
Thank you for your 5* review!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday we booked together to New York & Las Vegas.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Grace:)
Reply from Hays Travel - Bootle
Hello Anne,
Thank you for your 5* review!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday we booked together to The TUI Suneo Ficus in Lanzarote.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Made to feel very welcome and the agent…
Made to feel very welcome and the agent was extremely helpful and got us exactly the holiday we wanted
June 14, 2026
Reply from Hays Travel - Bootle
Hello Owen,
Thank you for your 5* review!
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your lovely holiday we booked together to The Mitsis Ramira in Kos?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Reply from Hays Travel - Bootle
Dear Mr Keaney ,
We appreciate your kind words. We are glad our team was helpful and professional.
However, we always aim for 4-5* I am disappointed on this occasion only a 3* has been awarded for Sean being helpful and professional but thank you for your feedback.
Kind Regards
Jonny - Branch Manager
Hays Travel
Was unsure at first,what we were…
Was unsure at first,what we were booking, the suggestion of Egypt by the the rep had me in a bit of shock! But at 69, I want to experience new places, so, thank you Kim, for making my decision easy for me! Hopefully it's amazing as it looks!
May 31, 2026
Reply from Hays Travel - Bootle
Maria carroll,
We're so happy to hear you're embracing new adventures! We're confident you'll love Egypt and we appreciate your kind words about our colleague. We hope you have an amazing trip!
Kind Regards
Kim
My Hays Adviser was so helpful and…
My Hays Adviser was so helpful and pleasant. Nothing was to much trouble. He was very professional and made my booking completely hassle free. He was very informative on the cruise holiday, I had chosen and gave me all the information and links I would need to manage my booking.
June 7, 2026
Reply from Hays Travel - Bootle
Hi Mr Tubby,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Jonny was brilliant so helpful I was so…
Jonny was brilliant so helpful I was so happy with wat he did for me thank you again great service
June 5, 2026
Reply from Hays Travel - Bootle
Hi Karen,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to both holidays to Turkey & Benidorm your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :-)
Very good 👍 Kim was lovely and got us a…
Very good 👍 Kim was lovely and got us a good price and took her time telling us everything
June 3, 2026
Reply from Hays Travel - Bootle
Hi Michelle,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Kimberley :)
Reply from Hays Travel - Bootle
Hi Joseph,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
The hays representative who served us…
The hays representative who served us was extremely helpful, patient and relaxed. He ensured we got everything on our wish list and gave us confidence to travel.
He also offered us the options for airport parking and purchasing currency with Hays.
Thank you
June 2, 2026
Reply from Hays Travel - Bootle
Hi Elaine,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Fantastic service at Hays Travel
I walked into Hays Travel and was warmly greeted by Grace. I sat down and she asked how she can help me today. I was interested in a Cruise and she was very knowledgeable about helping me find the perfect one.
May 25, 2026
Reply from Hays Travel - Bootle
Hi Daynor,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Grace :)
Found holiday I wanted and everything…
Found holiday I wanted and everything sorted within 15 minutes
June 2, 2026
Reply from Hays Travel - Bootle
Hi Linda,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny
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