I book all of my holidays through Hays Travel, and I’m always really happy when I get to deal with Grace or Kim. They’re both fantastic — friendly, knowledgeable and always happy to help. They rea... See more
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Johnny was very helpful and informative. He is well travelled so was able to explain things. Although we went in July/aug the resort was not to busy and we ordered a sea view which was stunning and we... See more
Company replied
Jonnny looked after us he was great,welcoming and friendly. Booked our holiday with ease and arranged assisted travel for us. We normally book our holidays on line but this took the stress out of it... See more
Company replied
Katy , the customer service was excellent , I have only specific dates available and she thoroughly searched everything available. No time pressure, exceptionally patient and even assisted me with the... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
154A Mariners Way, Strand Shopping Centre, L20 4SY, Bootle, United Kingdom
- 0151 4386475
4.9
Excellent
851 reviews
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The man who looked after me was…
The man who looked after me was wonderful very friendly made me feel special.
April 28, 2026
Reply from Hays Travel - Bootle
Hi Emsall,
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
sean :-)
Reply from Hays Travel - Bootle
Hi Michael,
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
KIM :-)
Fabulous staff really helped us to make…
Fabulous staff really helped us to make the right hotel choice
May 3, 2026
Reply from Hays Travel - Bootle
Hi Marguerite ,
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :-)
Don’t have one complaint the gentleman…
Don’t have one complaint the gentleman who dealt with “Sean” went above and beyond to help us book and arrange the holiday
April 23, 2026
Reply from Hays Travel - Bootle
Hi Mr Collins ,
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :-)
Reply from Hays Travel - Bootle
Hi Kim,
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Grace :-)
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Very friendly and answered all our questions confidently.
April 21, 2026
Reply from Hays Travel - Bootle
Hi Emma,
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :-)
Staff explained the process of the cruise giving us all the details
Staff was very helpful in explaining details of the cruise. Booking was all good.
April 18, 2026
Reply from Hays Travel - Bootle
Hi Anthony
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
I've used Bootle Hays Travel for many…
I've used Bootle Hays Travel for many yrs to book cruises. Exellent service, efficiency mannerd and support! Congratulations ++×
April 15, 2026
Reply from Hays Travel - Bootle
Hi Ken,
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Kim & Team :-)
Reply from Hays Travel - Bootle
Hi Adele
Thank you for your lovely review and your feedback and it's great to know you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Kim :-)
Jonny was very helpful but it would be…
Jonny was very helpful but it would be better if the company would automatically match the prices on the websites.
April 19, 2026
Reply from Hays Travel - Bootle
Hi Barbara
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
I am sorry you felt that way about the online pricing, as you chose to book with myself here in branch we discussed about the service you receive in booking in branch and offering to print all your paperwork for you rather than having all your documents electronic on a smart device.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny
Hays travel in bootle strand is fab so…
Hays travel in bootle strand is fab so helpfull all the gang are lovely and Jonny the manger is so helpfull should have 10 stars
April 10, 2026
Reply from Hays Travel - Bootle
Hi Lisa
I really appreciate your positive feedback and so glad you were happy with my service here in branch and thank you for your continued support booking in branch with myself here in Bootle.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us again. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny
Reply from Hays Travel - Bootle
Hi Carole
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla
Holiday
Me and my friend went into Hays travel agents in Bootle recently to enquire about a holiday advertised in the window to Marrakech in June 2026. It clearly stated that "luggage and transfers" are included in the price. During the conversation, the woman informed us that because the holiday is a "city break", luggage and transfers had to be paid for? So, in me and my friends opinion, that statement is misleadng, and should never of been advertised as so? Therfore, me and my friend had to pay more for this holiday, and we are not happy about it. Clearly, the offer does not apply to this holiday package, and should never of been advertised as so? We are looking into this further, as in a previous holiday last year to Turkey, we expected free alcoholic drinks and cocktails in an "all inclusive" holiday package, but had to pay for them! Its very disapointing to not get what we have paid for, and we are ALWAYS out of pocket.
April 2, 2026
Reply from Hays Travel - Bootle
Hi Janet
Thank you for your review.
Please accept my sincere apologies for any misunderstanding you had regarding the transfers and luggage when booking your city break to Morocco.
I am sorry on this occasion this happened, this isn't the norm and apologise you felt misled about the pricing, once we realised the window card was incorrect it was removed immediately and rectified to relate.
Kim did advise you before the booking was made that this was a genuine mistake and apologised for any confusion. I am glad in the end you were happy with the price and to go ahead and still make the booking with us.
I have taken this as a training issue with the team and rest assured this will not happen again.
With regards to your comments on your Turkey holiday, I can only see that the other booking you made with us here in Bootle is the cruise we booked together.
If you would like to contact the branch you booked the Turkey holiday in and I am sure my colleagues would be happy to assist with any comments you have and come to some sort of resolution for you.
I have tried to contact you regarding the comments you have made to discuss them further but have not been able to reach you.
I am happy in the end we were able to get you booked and you left the branch with a lovely trip booked to Morocco and I really hope we can offer our services to you in the future.
Kindest regards,
Jonny - Branch Manager
Cruise
I have been using hays travel for years. All the staff are very friendly and to day Grace helped me book my cruise, and she was very helpful with everything.
April 15, 2026
Reply from Hays Travel - Bootle
Hi Linda,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Gracie
Great service as usual from hays but…
Great service as usual from hays but one issue which I contacted the store about was not resolved which wasn’t what I expected from the usually very professional colleagues but will still use hays travel for the foreseeable future
April 11, 2026
Reply from Hays Travel - Bootle
Hi Marion
I really appreciate your positive feedback and so glad you were happy with my service here in branch. We have resolved the problem with your email address also and apologize for any inconvenience this has caused.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Reply from Hays Travel - Bootle
Hi William,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Ruby :)
Very understanding explained everythink…
Very understanding explained everythink about the holiday made me comfortable about booking it
April 5, 2026
Reply from Hays Travel - Bootle
Hi Frances,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Great service.
Great efficient service from staff who obviously knew what they were talking about. Will definitely return to book another cruise in the next couple of weeks.
March 29, 2026
Reply from Hays Travel - Bootle
Hi Paul,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
Reply from Hays Travel - Bootle
Hi Charles,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
Reply from Hays Travel - Bootle
Hi Brian,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Kimberley :)
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