Hays Travel - Carla Jayne Reviews 

73
TrustScore 5 out of 5

4.8

Personal Travel Consultant Carla Jayne, CM22 Bishop's Stortford, GB


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Rated 5 out of 5 stars

We booked our family holiday to Disneyland Paris and Village Nature Center Parcs through Carla and she was absolutely fantastic from start to finish. She took care of everything to make sure we got... See more

Company replied

Rated 5 out of 5 stars

It was so easy to book with Carla! She got back to all enquiries really quickly, found an excellent price, helped with school holiday dates, gave advice based on her previous experiences of travelling... See more

Company replied

Rated 5 out of 5 stars

Carla has been my go-to travel expert for a few years now. She assisted in refunds for cancelled travel through lockdown and was the obvious choice when I wanted to book a Maldives holiday. I was offe... See more

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Rated 5 out of 5 stars

Carla has been amazing from first enquiring about a holiday right through to us coming home. She made everything super easy and straight forward and completely took the stress away. We had the best ex... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Carla Jayne, CM22, Bishop's Stortford, United Kingdom

  • 01279886731

4.8

Excellent

TrustScore 5 out of 5

73 reviews

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4.8

All reviews

(73)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

I would definitely recommend Carla

I would definitely recommend Carla
to book an amazing holiday
She has been so lovely and helpful finding me and three teenagers an amazing holiday
Really going above and beyond
We got back yesterday and everything before and while we were away was perfect
Thank you again so so much

July 24, 2025
Unprompted review
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Reply from Hays Travel - Carla Jayne

You are so welcome, I am so happy you got away and made lovely memories with your children x

Rated 5 out of 5 stars

Family Holiday to Tenerife …

Carla was amazing booking our family holiday to Tenerife! Didn’t have to worry about anything ! Tickets & infor was send to our house ahead of time and found a little gift when we got home ! Amazing service, and very professional!
We’ve booked for next year too ! Xx Thanks Carla x

May 21, 2025
Unprompted review
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Reply from Hays Travel - Carla Jayne

Thank you for your continued support x

Rated 5 out of 5 stars

1st class service from Carla

1st class service from Carla as always. We have used her a few times now, always delivering exactly what we ask for. She has a knack of always putting the perfect package together. We've never been dissapointed. Her customer service before, during, and after each holiday is outstanding, I can't recommend her highly enough.

June 6, 2025
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Reply from Hays Travel - Carla Jayne

Thank you Ruth, I love planning your amazing holidays... can't wait to hear all about this amazing trip x

Rated 5 out of 5 stars

It’s a huge Thank You from us!

It’s a huge Thank You from us!!
What a wonderful stress free weeks holiday we have had!

Carla was very patient and informative in helping me find the right hotel in the right location for our needs during the booking process.

Having someone take the time to look into all this for you is a complete god send when you have a very busy life style and want the perfect break away from it all…

No questions were too much trouble and Carla Jayne at Hays Travel was very prompt with replying.

I highly recommend dropping Carla a message or giving her a call for any trips you may be thinking of planning… take the stress free option and save hours of scrolling trying to find what you need… use the professional you won’t be disappointed!

😍🛫⛱️🏝️🚢⛵️🍹🍻🍾🫶🏽

So a very big THANK YOU Carla from us and we shall start thinking about our next big adventure to book with you!

May 19, 2025
Unprompted review
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Reply from Hays Travel - Carla Jayne

Thank you for your kind words Liz, I am happy you had the best time away and look forward to the future to help you again x

Rated 5 out of 5 stars

Truly amazing service from Caral!

Carla is amazing and the whole process was very simple and quick.
I discussed my requirements with Carla and the dates I wanted to travel, Carla came back with some great suggestions and my holiday was booked within a few hours.
I can't recommend Carla highly enough, nothing is too much trouble!
Thank you!

May 7, 2025
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Reply from Hays Travel - Carla Jayne

Thank you so much Stewart for your kind words, I look forward to hearing all about your exciting holiday :)

Rated 5 out of 5 stars

Fantastic service with personal touches.

My representative Carla was fantastic. She took the time to put together 3 different destinations for our honeymoon. Without stress for us. I really didn't know where to start and had little knowledge of Italy and the options for us to travel around. Carla sorted this for us in a matter of days and have given us something very special to look forward to. Thank you Carla 😊

April 30, 2025
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Reply from Hays Travel - Carla Jayne

Thank you for your kind words, it's been lovely to plan your honeymoon with you x

Rated 5 out of 5 stars

Winter Sun (hopefullu)

It was a very simple process overall and was dealt with efficiently by Carla, your representative. The holiday was quoted and booked within a day, after thinking about it overnight.

March 21, 2025
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Reply from Hays Travel - Carla Jayne

Many thanks for your kind words Christine, I am sure you will have some lovely weather on your holiday (well it will be better than the UK anyway) Carla x

Rated 5 out of 5 stars

Carla was super to deal with

Carla was super to deal with, I gave her the details and she delivered exactly what I wanted.

March 19, 2025
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Reply from Hays Travel - Carla Jayne

Thank you, you are going to have the most amazing time

Rated 5 out of 5 stars

Would definitely book with Carla again

It was so easy to book with Carla! She got back to all enquiries really quickly, found an excellent price, helped with school holiday dates, gave advice based on her previous experiences of travelling and booking others. She also gave great advice about extras that could be booked to make our trip extra special. Everything was dealt with so efficiently and in a secure way. We can’t wait for our holiday and would definitely book with Carla again.

March 12, 2025
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Reply from Hays Travel - Carla Jayne

Thank you Hollie for these kind words, it's been a pleasure to work with you and get your Disney trip booked x

Rated 5 out of 5 stars

Carla has provided highly professional…

Carla has provided highly professional and excellent service in making arrangements for our Iceland trip. She was very helpful and supportive in all matters. We will certainly plan our future travels with her and her company. Well done Carla!

February 17, 2025
Unprompted review
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Reply from Hays Travel - Carla Jayne

Thank you so much for you kind words, I look forward to supporting your next holiday

Rated 5 out of 5 stars

Carla has been amazing

Carla has been amazing, and so responsive. Working late to secure us all our holiday, taking the stress out of the process and getting us the best deals and flights.

February 27, 2025
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Reply from Hays Travel - Carla Jayne

Hello Katie, thank you so much for booking with me and this lovely review x

Rated 5 out of 5 stars

Outstanding service

Outstanding service.
Carla found exactly what we were looking for. And at a much better price than we could find anywhere else.
All in the space of about an hour!!
Great service and we will definitely use her again.

February 12, 2025
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Reply from Hays Travel - Carla Jayne

Thank you Ruth, I am so happy I could help you a second time. Look forward to working with you again in future

Rated 5 out of 5 stars

Carla Makes the process so simply

Carla Makes the process so simply, she takes care of everything getting you exactly what you want

February 1, 2025
Hays Travel - Carla Jayne logo

Reply from Hays Travel - Carla Jayne

Thank you for your continued support :-)

Rated 5 out of 5 stars

Excellent service

Excellent service! Quick response and everything we wanted

January 4, 2025
Hays Travel - Carla Jayne logo

Reply from Hays Travel - Carla Jayne

Thank you for your kind words, I cannot wait to hear about your amazing holiday xx

Rated 5 out of 5 stars

Carla is absolutely amazing

Carla is absolutely amazing, nothing is ever too much trouble ⭐️⭐️⭐️⭐️⭐️

November 28, 2024
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Reply from Hays Travel - Carla Jayne

Thank you Sue & thanks for booking with me xx

Rated 5 out of 5 stars

THANK YOU.

A huge thank you to Carla for booking our most recent trip to Disney Paris with our children. From booking the trip, magical character experiences, the flights and hotel saved me a lot of stress. A gorgeous touch was personally delivering Disney accessories for the children prior to the trip too. This is the second trip Carla has booked us and both have been perfect! Thank you for going above and beyond to make our holiday memorable.

October 24, 2024
Unprompted review
Hays Travel - Carla Jayne logo

Reply from Hays Travel - Carla Jayne

Thank you for your kind words, means a lot! look forward to booking your next adventure x

Rated 5 out of 5 stars

Exceptional service

Carla always goes above and beyond to ensure you have the best holiday.
We have booked several times with Carla and would not hesitate contacting her for all our future holiday needs!

November 4, 2024
Hays Travel - Carla Jayne logo

Reply from Hays Travel - Carla Jayne

Aww thank you for keep coming back to me :-)

Rated 5 out of 5 stars

Wow what can I say

Wow what can I say. Big thank you to Carla for helping us make a difficult decision on our holiday destination. She really did do a lot of research for us and had a lot of knowledge on the areas she was promoting to us. The holiday was absolutely amazing and 2 week stay with 2 children was just fantastic. We will definitely be booking our next holiday with Carla. Thanks again.

August 24, 2024
Unprompted review
Hays Travel - Carla Jayne logo

Reply from Hays Travel - Carla Jayne

You are so welcome, I am so happy you had a lovely family holiday. Look forward to helping you again in the near future

Rated 5 out of 5 stars

We asked Carla to find us a cruise with…

We asked Carla to find us a cruise with certain stay off and she did it all what we wanted recommend her first class

October 10, 2024
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Reply from Hays Travel - Carla Jayne

Thank you for your kind words, it was a pleasure to work with you on this

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