I am super pleased with the Hayes agent Carla shepherd. She wS very professional & met our needs for special assistance. I will always book my holidays with this lovely lady.
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Thank you so much, Carla! You’ve truly brightened our January blues! We’re absolutely thrilled about our upcoming holiday in April 2025. I’m still in disbelief at how amazing the accommodation and l... See more
Carla has gone above and beyond to make our upcoming trip to Australia everything we had wished for! Her attention to detail has been outstanding and nothing has been too much trouble! I would fully... See more
We used to book all our own holidays and deciding on a place and a hotel to suit different people was stressful every time. This time we have had a seamless booking experience with Carla, we asked for... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Carla Shepherd, HX3, Halifax, United Kingdom
- 01422734120
4.7
Excellent
44 reviews
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Carla was absolutely AMAZING this is…
Carla was absolutely AMAZING this is 3rd holiday i've booked with her. definitely recommend
July 9, 2026
I am super pleased with the Hayes agent…
I am super pleased with the Hayes agent Carla shepherd. She wS very professional & met our needs for special assistance. I will always book my holidays with this lovely lady.
June 20, 2026
5 Star service
5 Star service. Thank you very much for finding my family and I a fabulous holiday for a brilliant price.
I will tell all my family & friends about your business.
May 12, 2026
Carla was really helpful
Carla was really helpful
She listened to what we wanted from our holiday and found us lots to choose from all within budget
Resulting in us booking a fantastic week away
May 2, 2026
Carla is just great at her job.
April 28, 2026
Carla was amazing from the start of our…
Carla was amazing from the start of our booking until completion. She listened to our requirements, tweaked the package and delivered after keeping us informed throughout. We highly recommend her.
March 28, 2026
Really good experience
Really good experience. This is the first time I have booked through hays travel.
March 20, 2026
Outstanding !
Carla has gone above and beyond to make our upcoming trip to Australia everything we had wished for! Her attention to detail has been outstanding and nothing has been too much trouble! I would fully recommend Carla and Hays to all my friends and wouldn't book with anyone else!
March 21, 2026
Very knowledgeable & helpful,
Very knowledgeable & helpful,
Got me the best price & best deal. Thank you Carla
March 9, 2026
The holiday was booked within hours
The holiday was booked within hours. Good choice of places and lots of options. This will be the third holiday booked with Carla Shepherd (Hays Travel) self employed and always there to answer the phone.
March 5, 2026
Perfect
Even though Carla was not at home she booked my holiday for me, just what I wanted, and checked if she could get it cheaper with another company.
December 24, 2025
Went above and beyond to offer a wide…
Went above and beyond to offer a wide choice of resorts well done will book again
December 10, 2025
Had fantastic service and Carla came…
Had fantastic service and Carla came back straight away to my requests. What a lovely lady for giving so much time to my overall booking
December 13, 2025
Happy hen do
I had the impossible task of organising a hen party and pleasing 11 women. Carla took the stress out of it and was patient and flexible when we changed the location and was helpful with suggestions.
She created well put together itinerary’s for flight times with hotel information and price breakdowns which made the information easy to understand and compare. She got us a great deal and communicated well the whole time. Great experience
October 28, 2025
Carla made our experience
Carla made our experience, there are a large group going away for a hen do, some for 3 nights and some for 7, it was quite tricky trying to navigate this in order to please everyone. Carla was so patient and understanding and accommodated to our needs finding us the best deal possible to suit our budgets.
September 23, 2025
Carla was brilliant
Carla was brilliant, instantly responded to messages and made booking our holiday a very easy process
This was my first experience of booking with Hays
Will definitely use Carla again
September 29, 2025
I found Carla very informative
I found Carla very informative. She helped me choose the hotel and area to my liking. Quick, pleasant and sorted in no time. Looking forward to this holiday.
Will definitely be using Carla/Hays for future travel. Thankyou
September 1, 2025
5* for Carla
Carla was very professional when booking our holiday. Her communication was spot on and she spent time gathering a selection of holidays that fit our brief! She made booking a holiday easy by taking the stress out of finding something ourselves. Thank you!
August 20, 2025
Best in the business
Best in the business! Beat other competitors prices, would recommend Carla to anyone wanting to book a holiday x
August 18, 2025
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