Staff at this shop chard Somerset are Very Professional carefully help us find what will be a trip off life time. Good holidays lots of choice so much better to have face-to-face chat with someb... See more
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The ladies were lovely. Michele was very helpful and knowledgeable. I was looking for that bucket list holiday as a solo traveller on a cruise and Michele just sorted it all for me.
Dealing with professional people who know us and our circumstances. Give us great advice and help whenever we need it. Never to busy and always make us welcome in the shop. Always an exciting expe... See more
Company replied
We called in to see what was available and was initially looking at Croatia and maybe a cruise. After speaking with Michelle, who gave us the experiences she had herself with her own holiday choices,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 Fore Street, TA20 1PP, Chard, United Kingdom
- 01460 298560
4.9
Excellent
394 reviews
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The ladies were lovely
The ladies were lovely. Michele was very helpful and knowledgeable. I was looking for that bucket list holiday as a solo traveller on a cruise and Michele just sorted it all for me.
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff at this shop chard Somerset are
Staff at this shop chard Somerset are
Very Professional carefully help us find what will be a trip off life time.
Good holidays lots of choice so much better to have face-to-face chat with somebody who understands you needs !
Overall 10 from us.
May 7, 2026
Reply from Hays Travel - Chard
Thank you so much for the lovely review. Its was a pleasure to help you build your special trip - Fern
Great staff very helpful and…
Great staff very helpful and knowledgeable got a good deal very satisfied with the service of your Chard branch
May 12, 2026
Reply from Hays Travel - Chard
Many thanks for taking the time to review our service.
It was a pleasure to assist you with your new travel plans. I hope you have a fantastic holiday. Kind regards, Sally
First time cruising
First time cruising and the girls were great and sorted the whole process for us. Excellent service!!
April 30, 2026
Reply from Hays Travel - Chard
An amazing review , thankyou. I am glad I was able to to assist you with finding the right cruise for you. I am sure you will have an amazing time, you may get the vibe and want to go again
So helpful and friendly
So helpful and friendly. Went above and beyond to make sure the holiday we booked was right for us. Couldn't be better.
May 7, 2026
Reply from Hays Travel - Chard
Lovely review, thankyou , I am glad I was able to source your requirements and get you something booked
Dealing with professional people who…
Dealing with professional people who know us and our circumstances. Give us great advice and help whenever we need it. Never to busy and always make us welcome in the shop. Always an exciting experience....
April 18, 2026
Reply from Hays Travel - Chard
Thankyou for your lovely review, it is a pleasure to help you, and you are always welcome. Best regards Michele
Hays travel chard
Michele and the other staff are always very helpful and friendly. With lots of knowledge about holidays and destinations.
April 9, 2026
Reply from Hays Travel - Chard
Thankyou very much for your amazing review. I am glad I was able to help and share my knowledge with you. Have a great time exploring. Best regards
Michele
First rate service
Very knowledgeable staff, friendly and phoned us straight away to make sure we could get the seats we required. My wife only enquired 9.30 Saturday and after phone call we where able to complete booking, car parking , overnight Hotel at Bristol, Travel Ins everything all done by 12.30. Brilliant. Well done Fern.
April 11, 2026
Reply from Hays Travel - Chard
Thank you so much for your kind review, it was a pleasure to assist you with your travels.
Fern was absolutely brilliant booking…
Fern was absolutely brilliant booking our holiday
April 10, 2026
Reply from Hays Travel - Chard
It was a pleasure to assist you with your travels
Excellent service and advice and…
Excellent service and advice and service with a smile
April 7, 2026
Top notch travel agents !
Overall the whole process of booking a holiday with hays travel is seamless . Staff extremely helpful and informative. They accommodate all your requirements and answer any concerns over your chosen holiday.
Great to have a personal service on the high street.
April 2, 2026
So good to know we are being looked…
So good to know we are being looked after and not ripped off, no on line work or apps to mess with a real person with real answers. Will not go anywhere else. Michelle in the Chard branch was very helpful and reassuring.
March 28, 2026
Staff were so helpful and polite we’re…
Staff were so helpful and polite we’re happy to listen and act on our preferences
March 24, 2026
Reply from Hays Travel - Chard
Many thanks for taking the time to review our customer service. It was a pleasure to assist you with your booking. I hope you have a wonderful holiday. Kind regards, Sally
Reply from Hays Travel - Chard
Thank you very much for your kind review. I hope you had a wonderful trip. Many thanks, Tabi :)
Sally knew her stuff
Sally knew her stuff, as we knew we wanted Crete, she told us what you had on offer, so booked it, not a lot ore to say, she did tell us that Malia is club land in height of summer but we are going end of April so should be fine.
March 18, 2026
Reply from Hays Travel - Chard
Many thanks for your five star review. I hope that you have a very enjoyable holiday. Kind regards, Sally
Sally at Chard Hays was great
Sally at Chard Hays was great, there was a group of us all wanting to book a cruise holiday for the first time and she was very patient and friendly
She made the whole booking process feel easy and stress free so now all we have to do is look forward to our trip.
March 14, 2026
Reply from Hays Travel - Chard
Thank you so much for taking the time to review my service. It was a pleasure to assist you with your first cruise . Please do not hesitate to ask if you have any questions at all. I hope you all have an amazing time. Regards, Sally
Staff are lovely
March 7, 2026
Reply from Hays Travel - Chard
Many thanks for taking the time and trouble to review our service. It was a pleasure to assist you with your lovely booking. Please do not hesitate to ask if you have any questions before your trip. Regards, Sally
We have booked with hays several times…
We have booked with hays several times now and so far so good . Always polite and helpful. The only thing is as we do book regularly with them and not cheap holidays i did say about getting a discount but that was ignored when we booked our cruise with them in October.
February 24, 2026
Reply from Hays Travel - Chard
Thankyou for coming into our store to book your amazing cruise. We are price parity , so , to assist you was a pleasure,
Best regards Michele
very patient and didnt put preasure to…
very patient and didnt put preasure to book. had more understanding of cabin grades than if i had booked myself directly.
March 3, 2026
Reply from Hays Travel - Chard
Many thanks for taking the time and trouble to review our service. It was a pleasure to assist you with your booking and I hope that you have a very enjoyable holiday. Please don't hesitate to ask if you have any questions before you travel. Kind regards, Sally
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