Unbelievable, magical, amazing, SUPERSTAR!!! Claire is just amazing at what she does, she takes every bit of stress away from booking a holiday. We’ve booked so many holidays and every single time has... See more
Company replied
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Unbelievable, magical, amazing, SUPERSTAR!!! Claire is just amazing at what she does, she takes every bit of stress away from booking a holiday. We’ve booked so many holidays and every single time has... See more
Company replied
Great claire is always only a WhatsApp message away which is reassuring if ever I need any advice with regards to any holiday I have booked..I like the ease of booking with Claire also as for this rea... See more
Company replied
Claire went above and beyond and was very knowledgeable, she completed on a great deal for me at very last minute, Would highly recommend would certainly be reaching out to her prior to booking any... See more
Company replied
Excellent service. Helped us find the perfect late October break away in the sun. Abbi was brilliant answering all our numerous queries about flights, airport parking and transfers. Went above and bey... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Claire Dodd, BB5, Accrington, United Kingdom
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Planned on a certain holiday but didn’t meet all of our requirements. Clare kindly suggested something else, which looks (and I hope), is going to be better. She took the time to play around with dates etc to get us the cheapest price.

Reply from Hays Travel - Claire Dodd

Reply from Hays Travel - Claire Dodd
Great service and Clare is very quick to respond and help with any quieries.

Reply from Hays Travel - Claire Dodd
Claire was fab found us the perfect holiday. Very quick to respond even late at night would highly recommend 5⭐️

Reply from Hays Travel - Claire Dodd

Reply from Hays Travel - Claire Dodd
Claire is very friendly, helpful and knowledgable and fast in responding to any queries I had. I could not decide on which hotel to book in Morocco and Claire knowledge and experience helped me decide, I trusted her opinion. Claire beat the price I had found too, what’s not to love about that and a personal service!
The booking process is really easy, I had my holiday booked within 30 minutes of contacting Claire.
This is second time of utilising Claire after booking last year, of which I had a medical emergency and Claire was extremely supportive to us as a family of which I will never forget.
Amazing customer service and fantastic deals.

Reply from Hays Travel - Claire Dodd
Claire Dodd was excellent she found us the perfect holiday with the budget we had ,brilliant service

Reply from Hays Travel - Claire Dodd
Claire did a wonderful job helping us book our family holiday and securing a great deal! We will be using her again in the future!

Reply from Hays Travel - Claire Dodd
Claire was very honest and persuaded me that I would be okay on a solo holiday

Reply from Hays Travel - Claire Dodd
Great experience booking over messenger, Claire will do her best to get you a great deal and has all of the information that you’ll need.
Thanks again.

Reply from Hays Travel - Claire Dodd
Fantastic, friendly, professional and prompt service. Claire is very patient and il be using again and continue to recommend to all.

Reply from Hays Travel - Claire Dodd
Very easy to use and our Consultant Claire Dodd was brilliant thanks for your help.

Reply from Hays Travel - Claire Dodd
Excellent customer service, quick responses, understood my needs and got me a great price. I will definitely be booking again through Claire.

Reply from Hays Travel - Claire Dodd
Really helpful with all my questions! Thank you! x

Reply from Hays Travel - Claire Dodd
Amazing travel company
Claire is efficient and friendly
thanks so much
Excellent customer service and assistance

Reply from Hays Travel - Claire Dodd
Booked our Holiday with Claire, excellent service, Claire found what we needed at a better price than elsewhere. I would definitely recommend booking through Claire.

Reply from Hays Travel - Claire Dodd
By far the worst service I have ever received in 30 years of booking holidays. Took over 3 hours to come back to me with a quote that she had already advertised online and then was extremely rude to me. I sent a message to thank her for her time and I had booked with another Hays Homeworker. She actually replied saying
"Thanks for wasting my time".
Oh and then blocked me and took me off her FB!!!
I cant believe such a good company as Hays have someone like this representing their brand. I'm sure Irene Hays would be mortified if I sent her the screen shots of the conversation.... very very poor.

Reply from Hays Travel - Claire Dodd

Reply from Hays Travel - Claire Dodd
The easiest I have ever booked a holiday I told Claire where we wanted and she sorted it with a great price and with no problems will definitely book with Claire again thank you

Reply from Hays Travel - Claire Dodd
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