Hays Travel - Claire Dodd Reviews 

207
TrustScore 5 out of 5

4.9

Personal Travel Consultant Claire Dodd, BB5 Accrington, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Unbelievable, magical, amazing, SUPERSTAR!!! Claire is just amazing at what she does, she takes every bit of stress away from booking a holiday. We’ve booked so many holidays and every single time has... See more

Company replied

Rated 5 out of 5 stars

Great claire is always only a WhatsApp message away which is reassuring if ever I need any advice with regards to any holiday I have booked..I like the ease of booking with Claire also as for this rea... See more

Company replied

Rated 5 out of 5 stars

Claire went above and beyond and was very knowledgeable, she completed on a great deal for me at very last minute, Would highly recommend would certainly be reaching out to her prior to booking any... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Helped us find the perfect late October break away in the sun. Abbi was brilliant answering all our numerous queries about flights, airport parking and transfers. Went above and bey... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Claire Dodd, BB5, Accrington, United Kingdom

  • 1254368930

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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4.9

All reviews

(207)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Excited

Planned on a certain holiday but didn’t meet all of our requirements. Clare kindly suggested something else, which looks (and I hope), is going to be better. She took the time to play around with dates etc to get us the cheapest price.

June 5, 2025
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Reply from Hays Travel - Claire Dodd

Thanks for the lovely review ;) x

Rated 5 out of 5 stars

Claire is Amazing…

Claire was fab found us the perfect holiday. Very quick to respond even late at night would highly recommend 5⭐️

May 15, 2025
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Thanks for the lovely review ;)

Rated 5 out of 5 stars

So helpful

So helpful, have already sent details to friends

May 6, 2025
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Ahh thank you xx

Rated 5 out of 5 stars

Amazing customer service from Claire

Claire is very friendly, helpful and knowledgable and fast in responding to any queries I had. I could not decide on which hotel to book in Morocco and Claire knowledge and experience helped me decide, I trusted her opinion. Claire beat the price I had found too, what’s not to love about that and a personal service!
The booking process is really easy, I had my holiday booked within 30 minutes of contacting Claire.
This is second time of utilising Claire after booking last year, of which I had a medical emergency and Claire was extremely supportive to us as a family of which I will never forget.
Amazing customer service and fantastic deals.

April 25, 2025
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Reply from Hays Travel - Claire Dodd

Ahhh that's a lovely review thank you ;)

Rated 5 out of 5 stars

Claire did a wonderful job helping us…

Claire did a wonderful job helping us book our family holiday and securing a great deal! We will be using her again in the future!

April 22, 2025
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Reply from Hays Travel - Claire Dodd

Thanks for the lovely review ;)

Rated 5 out of 5 stars

Great experience of booking…

Great experience booking over messenger, Claire will do her best to get you a great deal and has all of the information that you’ll need.
Thanks again.

April 3, 2025
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Thanks for the lovely review ;)

Rated 5 out of 5 stars

5* service

Fantastic, friendly, professional and prompt service. Claire is very patient and il be using again and continue to recommend to all.

March 18, 2025
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Thanks for the lovely review x

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick responses, understood my needs and got me a great price. I will definitely be booking again through Claire.

February 27, 2025
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Thanks very much for the lovely review ;) x

Rated 5 out of 5 stars

Amazing travel company

Amazing travel company
Claire is efficient and friendly
thanks so much
Excellent customer service and assistance

February 16, 2025
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Ahh lovely review, thank you ;)

Rated 5 out of 5 stars

Booked our Holiday with Claire

Booked our Holiday with Claire, excellent service, Claire found what we needed at a better price than elsewhere. I would definitely recommend booking through Claire.

February 4, 2025
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Thanks for the lovely review ;)

Rated 1 out of 5 stars

There should be a 0 star choice!!!! Terrible attitude.

By far the worst service I have ever received in 30 years of booking holidays. Took over 3 hours to come back to me with a quote that she had already advertised online and then was extremely rude to me. I sent a message to thank her for her time and I had booked with another Hays Homeworker. She actually replied saying
"Thanks for wasting my time".
Oh and then blocked me and took me off her FB!!!
I cant believe such a good company as Hays have someone like this representing their brand. I'm sure Irene Hays would be mortified if I sent her the screen shots of the conversation.... very very poor.

January 25, 2025
Unprompted review
Hays Travel - Claire Dodd logo

Reply from Hays Travel - Claire Dodd

Thanks for the review, we are all self employed Agents, and only get our wages from actual bookings and not from searching... With over 23K Followers and hundreds of repeat customers it isn't always easy to get back to quotes in a specific time frame. I work for myself.. having 2 agents especially from the same company working on 1 quote just isn't productive...had you been more upfront & mentioned you were asking for quotes from 2 agents, especially at the same company I wouldn't of waisted either of our time and left it for your "regular Agent" to book which is exactly what you did... There would be no point keeping you on my page if your booking with other agents...

Rated 5 out of 5 stars

The easiest I have ever booked a…

The easiest I have ever booked a holiday I told Claire where we wanted and she sorted it with a great price and with no problems will definitely book with Claire again thank you

January 7, 2025
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Reply from Hays Travel - Claire Dodd

No problem, thanks you for booking ;)

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