Hays Travel - Claire Mitchell Reviews 87

TrustScore 5 out of 5

4.8

Personal Travel Consultant Claire Mitchell, SO40 Southampton, GB


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Rated 5 out of 5 stars

Been booking holidays with Claire now for 5yrs & hasn't disappointed yet. Booking couldn't be simpler. I inform her of possible places I fancy, budget & dates. Claire comes back with 3 to 4 options.... See more

Rated 5 out of 5 stars

Claire is truly world class when it comes to arranging our annual family holiday. Nothing is too much trouble and she makes what can be a stressful and time consuming process really enjoyable by utili... See more

Company replied

Rated 5 out of 5 stars

We haven’t taken our holiday yet, but booking with Claire has been a dream so far! She found us an amazing family holiday, sorted the transfers and parking, and made everything so easy. As someone who... See more

Rated 5 out of 5 stars

When booking our cruise to the Norwegian Fjords, Claire was very knowledgeable on the cruises available and the best places to visit. She gave us invaluable information about experiences both on and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Claire Mitchell, SO40, Southampton, United Kingdom

  • 02380 982725

4.8

Excellent

TrustScore 5 out of 5

87 reviews

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Rated 5 out of 5 stars

Claire does everything for you except pack your case

Been booking holidays with Claire now for 5yrs & hasn't disappointed yet. Booking couldn't be simpler. I inform her of possible places I fancy, budget & dates. Claire comes back with 3 to 4 options. She knows what i like now. I decide a location & it's booked all on the phone. Payment is simple also. Claire virtually does everything for you except the packing the case. Can't ask for more.

May 24, 2026
Rated 5 out of 5 stars

Helpful - Oh yes

I have dealt with this same person for both my past 2 cruises and again for my next 2 cruise. Very helpful especially as I am one of the older inexperienced cruisers, so she helped me through my introductions.

April 2, 2026
Rated 5 out of 5 stars

Claire is fantastic

Claire is fantastic. She knew what we were looking for more than we did! She is patient, helpful and takes away any stress of choosing and booking a holiday. Highly recommend her to anyone.

March 20, 2026
Rated 5 out of 5 stars

Claire was fanastic

Claire was fanastic. Very professional, informative, assisted from start to end of booking.
Nothing was to much trouble and the patience of a saint. 😊
Couldn't ask for a better consultant will definitely use again.

February 26, 2026
Rated 5 out of 5 stars

Claire was fab!

We haven’t taken our holiday yet, but booking with Claire has been a dream so far! She found us an amazing family holiday, sorted the transfers and parking, and made everything so easy. As someone who doesn’t travel much, I had loads of questions, and Claire answered them all with patience. We can’t wait for our holiday!

January 15, 2026
Rated 5 out of 5 stars

A First Class Service

As usual we received an excellent service from Claire. This was right though from dealing with our initial enquiry, providing the quote and actually booking the holiday.

October 9, 2025
Rated 5 out of 5 stars

Friendly & Very Knowledgeable

Claire has been booking my cruise holidays for the last few years. She is extremely knowledgeable & helpful on all the cruise liners, from the location of the rooms, the itinerary & places to visit whilst there, aswell as keep in my budget!
I wouldn't use anyone else
Thankyou Claire

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Claire Mitchell was very understanding…

Claire Mitchell was very understanding of our inability to deal with an online booking. She dealt with everything in a very friendly manner which we were delighted with. We have received our tickets etc. today.

September 23, 2025
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Reply from Hays Travel - Claire Mitchell

It was a pleasure to help ! Hope you both have a lovely holiday x

Rated 5 out of 5 stars

Exceptional service

Exceptional service, extremely helpful and great deal.

August 2, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you Sally ! Always a pleasure to help x

Rated 5 out of 5 stars

Great service

Great service. Really listened to our requirements.

July 24, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you Ian. I trust you and the family enjoyed our holiday. Hope to hear from you again soon :)

Rated 5 out of 5 stars

Claire is always very helpful and…

Claire is always very helpful and informative and helps us find the best holidays. Claire shares her knowledge of areas, hotel groups and attractions to help with choices

July 17, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you for taking the time to write this review. Its always a pleasure to help and advise x

Rated 5 out of 5 stars

Claire was amazing and found me exactly…

Claire was amazing and found me exactly what I was looking for. I couldn’t have asked for more. I didn’t know where I wanted to go but Claire asked a couple questions and came back with lots of choices within hours, she then narrowed it down to a destination that looks perfect for me and the family. I can’t wait to get there

June 15, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you for taking the time to write this review. I trust you and your family had a lovely time and I will look forward to helping yu with future holidays x

Rated 5 out of 5 stars

Claire is fantastic

Claire is fantastic, goes above and beyond when booking our holidays

June 11, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you for taking the time to write this review. Your continued loyalty is always appreciated ! x

Rated 5 out of 5 stars

Cruise booking

Claire had previously booked my last cruise, I've always found her to be very friendly, helpful and imformative, advising on the best places to visit at the various ports that you visit, always ready to help with any questions that you ask.

May 31, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you for taking the time to write this review. I'm excited for you going on this lovely cruise ! x

Rated 5 out of 5 stars

Great Help and Great Advice - Goes that One Step Extra to Help

Claire looked after all our needs, discussed best flight times etc and even helped find us something to do in New York between our cruise departure time and our flight time. Very happy.

May 28, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you for taking the time to write this review and for your lovely feedback :) x

Rated 5 out of 5 stars

You were very helpful and curtious and…

You were very helpful and curtious and told us exactly what we needed to know you was very polite throughout the booking process thank you so much 😊.

June 2, 2025
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Reply from Hays Travel - Claire Mitchell

Thank you for taking the time to write this review. I hope you have a fantastic family holiday :))

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