claire has arranged several holidays for us, she is always helpful in finding what we are looking for. We have had amazing holidays several river cruises christmas markets and summer ones. Thailand, G... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dealing with Claire was very easy,clear communication throughout the process. She double checked details when we got to critical booking points. Took a big stress away from us searching for our fam... See more
Claire Whipps has been amazing the last few times she has been trusted to book my vacations. She gives outstanding dedication to finding you the best holiday, she talks you through everything and ta... See more
Claire was brilliant. We had a good idea of what we wanted already. Claire was really thorough asking questions about things we hadn't even thought of, to make sure we found the perfect holiday/ honey... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Claire Whipps, SO50, Eastleigh, United Kingdom
- 2380980672
4.8
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Claire is always helpful getting the…
Claire is always helpful getting the best deal possible to suit my family/travel requirements
June 30, 2025
Reply from Hays Travel - Claire Whipps
Thanks Marie x
Claire Whipps personal travel consultant
We have booked several holidays with Claire, it’s so straightforward she’s so helpful, and always available for advice or to assist us with any problems. I would highly recommend her.
July 11, 2025
Claire is a fantastic travel agent
Claire is a fantastic travel agent. She can’t do enough for you.
June 12, 2025
Great advice and brilliant options…
Great advice and brilliant options supplied for our requirements and budget. Will use again.
May 30, 2025
Excellent service
Claire made the booking easy from start to finish, answered queries really quickly and gave us great advice for first time cruisers. Excellent all round service and nothing is too much trouble.
May 28, 2025
Reply from Hays Travel - Claire Whipps
Thanks Natalie. Claire
After booking a holiday with a another…
After booking a holiday with a another company and the hotel turned out to be not a nice one. Claire came to the rescue and found me the perfect place for my family's first holiday! Can not recommend her enough! I'll be booking all future holidays with her, thank you x
May 28, 2025
Reply from Hays Travel - Claire Whipps
Ah Hayley, thanks for a lovely review, I'll look forward to helping you again in the future :-) Claire
Claire was absolutely brilliant!
Claire was absolutely brilliant. So helpful. She had a big job on her hands booking a ski holiday for 3 families, all with varying needs. She was great at communication and found something we were all really happy with. She really took all the stress out of finding a holiday. We couldn’t recommend Claire highly enough!
March 22, 2025
Reply from Hays Travel - Claire Whipps
It was a pleasure helping you all find something you were happy with :-) I can't wait to hear how much fun you all had. Claire
Claire is so helpful and friendly
Claire is so helpful and friendly. I would recommend her to anyone booking a holiday
March 18, 2025
Reply from Hays Travel - Claire Whipps
Aww, thanks Megan. It's been a pleasure helping you, and watching you on your very big adventure. Claire
Great service from Claire booking my…
Great service from Claire booking my Danube river cruise.
March 13, 2025
Reply from Hays Travel - Claire Whipps
Thanks Jennifer :-)
Claire was very friendly and helpful
Claire was very friendly and helpful, she answered any questions I had with confidence and found me exactly what I was looking for . I would highly recommend her
February 25, 2025
Reply from Hays Travel - Claire Whipps
Thanks Samantha, I really can't wait to hear about your adventures :-)
Claire, was fantastic made my holiday booking easy, she was very helpful was able to answer all questions, nothing was to much trouble. Thank you.
Very easy to use and book my holiday through. Provided good information and was very quick with responses and answers.
March 6, 2025
Reply from Hays Travel - Claire Whipps
Thanks for a lovely review Martin. It was a pleasure to help, I hope you and the girls have a fab time on holiday. Claire
Claire is always so thorough
Claire is always so thorough, we needed quite specific hotel requirements for this trip amd Claire went above and beyond searching for our criteria and succeeded. Documentation always arrives swiftly and efficiently. These are the main reasons we use them time and time again.
February 25, 2025
Reply from Hays Travel - Claire Whipps
:-) I'm glad we managed to find you the perfect destination, I can't wait to hear all about the holiday when you return! Claire
Amazing service
Amazing. Quick responses, very knowledgeable. Really friendly and helpful.
February 24, 2025
Reply from Hays Travel - Claire Whipps
Thanks for a lovely review Gemma. Claire
Claire helped with everything booking…
Claire helped with everything booking wise, gave me loads of options, hotels etc. Excellent advise. Really pleased, looking forward to the holiday now!
February 10, 2025
Reply from Hays Travel - Claire Whipps
I'm was a pleasure helping you Craig :-) Claire
Absolute first class service highly…
Absolute first class service highly recommended took the stress out of booking for 5 people will not use any other Travel Agent for my future Holidays and travel abroad. Claire who sorted it for us was absolutely amazing.
November 25, 2024
Reply from Hays Travel - Claire Whipps
Ah Mark, thanks so much for a lovely review!! It was lovely being able to help you and the family book this special trip. Claire
Personal Travel Consultant experience.
Our Personal Travel Consultant made our experience of booking a holiday very easy and pleasant. She did all the hard work whilst we said what our requirements were. We are first time users of this very professional, friendly service and will certainly require this service again.
October 23, 2024
Reply from Hays Travel - Claire Whipps
Thankyou for a lovely review, I look forward to helping you again in the future. Claire
Great experience
Great experience! I gave an idea of my budget and what I was looking for, provided with a number of options to choose from which was perfect. Ended up booking the same day. Excited for the trip. Thank you
October 16, 2024
Reply from Hays Travel - Claire Whipps
Your very welcome. I'm so excited for you all too.... a very special trip, for such a lovely family. I can't wait to hear all about it on your return
Outstanding costumer service
I can highly recommend Claire , after recently being scammed by another company I was a bit nervous about booking our next holiday , fortunately we came across Claire and I honestly can’t recommend her enough!! She was super patient and very helpful with us .
We got all our paperwork etc in no time
I wish I found Claire years ago .
Thank you again x
September 27, 2024
Reply from Hays Travel - Claire Whipps
Marisa thankyou for such a lovely review, it really is much appreciated. After the awful time you'd had it was a pleasure to help get you and your family the holidays you deserved. I look forward to helping you again in the future x
Claire Whipps from Hays Travel...went…
Claire Whipps from Hays Travel...went above and beyond in helping us book our summer holiday. We are sooo looking forward to getting away. Our dates kept changing due to family commitments but Claire never gave up and got us there in the end!! Many thanks.
August 21, 2024
Reply from Hays Travel - Claire Whipps
Where there's a will, there's a way! It always easy is it working a family's worth of commitments, so pleased we managed to get you booked in the end. And very pleased you all had such a lovely holiday x
Stress free and quick
Stress free and quick. Lots of options available and Claire really helps throughout.
August 17, 2024
Reply from Hays Travel - Claire Whipps
Always a pleasure Kev
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.