I had a brilliant experience booking my Japan holiday with Hays Travel. A special thank you to Lilie and Christina, who were both amazing throughout the whole process. They were friendly and prof... See more
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We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
Company replied
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
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Very impressed with the lady who booked my holiday, spoke very clear as I have hearing problems, everybody in Colwyn Bay office have always been friendly and helpful. Would not go anywhere else, thank... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
662 reviews
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Very helpful staff
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always helpful
Always helpful. Christiana was amazing, eventually finding 2 holidays with disabled facilities, wasn't easy but we got there, thank you so much for your patience 😊
August 7, 2026
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for your lovely review - we look forward to welcoming you back into branch soon
Kind regards,
Kemal and Team Hays Colwyn Bay
The Staff are always very helpful and…
The Staff are always very helpful and friendly and professional in booking our holidays, recommended for great service
July 30, 2026
Reply from Hays Travel - Colwyn Bay
To Michael,
Thank you for your wonderful feedback! We are so pleased to hear that our team is always helpful, friendly, and professional when booking your holidays. We truly appreciate your recommendation for our great service.
Kind Regards
Hays Travel Colwyn Bay
Very helpful staff,young girl training
Very helpful staff,young girl training, couldn't be more helpful with booking holiday, car parking and renuing holiday insurance with confident,great travel shop ,allways go there for our holidays booking ,staff are great .
August 4, 2026
Reply from Hays Travel - Colwyn Bay
Mrs Bartlett,
We are so pleased to hear that our team, especially our young trainee Lillie , provided such excellent service in booking your holiday, car parking, and renewing your insurance. We truly appreciate your loyalty and kind words!
Kind Regards
Hays Travel Colwyn Bay
Excellent service from start to finish
I had a brilliant experience booking my Japan holiday with Hays Travel. A special thank you to Lilie and Christina, who were both amazing throughout the whole process.
They were friendly and professional, taking the time to listen to what I wanted and making sure everything was arranged perfectly. Their knowledge and attention to detail made booking such a special trip feel simple and stress-free.
I really appreciate all the help they gave me, and I’m now so excited for my Japan adventure. I would highly recommend Hays Travel, especially Lilie and Christina, to anyone looking to book a holiday. Thank you both for making the experience such a positive one!
July 27, 2026
Reply from Hays Travel - Colwyn Bay
To Kay,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a brilliant experience booking your Japan holiday. It's fantastic to know that our team was friendly and professional, and that their knowledge and attention to detail made your booking simple and stress-free. We hope you have an amazing adventure!
Kind Regards
Hays Travel Colwyn Bay
Excellent service from all the staff as…
Excellent service from all the staff as ALWAYS , lovely atmosphere and helpful staff , excellent place to go and book a holiday or to find a holiday
August 4, 2026
Reply from Hays Travel - Colwyn Bay
To Gary,
Thank you for your wonderful feedback as always We are so pleased to hear that you consistently receive excellent service and appreciate the lovely atmosphere and helpfulness of all the staff.
Thank You
Hays Travel
Colwyn Bay
Tracey was great at helping us and…
Tracey was great at helping us and sorting out our booking for our first cruise holiday.
August 2, 2026
Reply from Hays Travel - Colwyn Bay
Hi Christine,
Thank you for your lovely review - I will pass your comments onto Tracey
Thank you,
Kemal and Team Hays Colwyn Bay
Always a friendly welcome in store.
Always a friendly welcome in store.
Got cruise we wanted at the advertised price.
Lilie was great and helped us choose a cabin.
Easy process as always
Thank you
July 31, 2026
Reply from Hays Travel - Colwyn Bay
Hi Christine,
Thank you for your lovely review - I will pass your comments onto Lilie
Thank you,
Kemal and Team Hays Colwyn Bay
Lilly in Colwyn Bay was very helpful…
Lilly in Colwyn Bay was very helpful and knowledgeable would recommend her to help you choose the right holiday
July 30, 2026
Reply from Hays Travel - Colwyn Bay
To Noella,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was made easier and more enjoyable and will pass it on to Lillie.
Kind Regards
Hays Travel Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Hi Allan,
Thank you for your fantastic 5-star review and for taking time out to complete it.
Kind Regards
Hays Travel Colwyn bay
Very polite staff and happy to help and…
Very polite staff and happy to help and make sure the booking goes smoothly. Thankyou!
July 18, 2026
Reply from Hays Travel - Colwyn Bay
Hi Katie,
Thank you for your lovely feedback - we appreciate is so much
Thanks again,
Kemal and Team Hays Colwyn Bay
Tracey was very attentive and kept in…
Tracey was very attentive and kept in contact in email and telephone
July 27, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon Catherine,
Thank you so much for your lovely review - I will pass your comments onto Tracey and we look forward to seeing you soon
Thank you,
Kemal and Team Hays Colwyn Bay
Booking holiday went smoothly & Tracy…
Booking holiday went smoothly & Tracy explained things we need to know about,all went well & looking forward to holiday in early 2027. THANK YOU HAYS TRAVEL COLWYN BAY.
July 15, 2026
Reply from Hays Travel - Colwyn Bay
Mr Hannah,
We are so pleased to hear that your booking experience was smooth and that everything was explained clearly. We appreciate your kind words and look forward to your holiday!
Kind Regards
Hays Travel
Colwyn bay
Tracey
Latest booking with Hays..
I was dealt with by Tracy!!who was very patient,kind and curteous,very good deal found,,Hays staff are all very pleasent,and helpfull..
July 13, 2026
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for your lovely review - I will pass your comments onto Tracey who will be made up. We look forward to welcoming you back soon
Thank you,
Kemal and Team Hays Colwyn Bay
Best Jersey Deal
We have booked before with Hays Travel 18 months ago the seervice we received was excellent the alady Tracy went out of her way and got us a great deal
July 18, 2026
Reply from Hays Travel - Colwyn Bay
Hi Joan,
Thank you so much for your lovely review - I will pass your comments onto Tracey
Thanks again,
Kemal and Team Hays Colwyn Bay
Tracey was very helpful
Tracey was very helpful. Took her time to explain the best cabins for us.
Answer all our questions? What came with the cruise booking.
Let us take our time to think it through.
We were so impressed with Tracey that we went back and booked the cruises the next morning. Tracey is a credit to Hays Travel.
Thank you Tracey
July 16, 2026
Reply from Hays Travel - Colwyn Bay
To Mrs Owen,
Thank you so much for your wonderful review! We are delighted to hear that our team member Tracey provided such excellent service, taking the time to explain everything and answer all your questions. We are thrilled that you were so impressed and chose to book with us.
Kind Regards
Hays Travel Colwyn Bay
Very friendly and helpful
July 11, 2026
Reply from Hays Travel - Colwyn Bay
To Mr Jones
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear your kind review for our member of the team Tracey and we will pass on your kind words.
Kind Regards
Hays Travel Colwynbay
Always felt looked after
Very impressed with the lady who booked my holiday, spoke very clear as I have hearing problems, everybody in Colwyn Bay office have always been friendly and helpful. Would not go anywhere else, thank you all!
July 15, 2026
Reply from Hays Travel - Colwyn Bay
Morning Loretta,
Thank you so much for your lovely feedback - I will pass your comments onto Justine
Thanks again,
Kemal and Team Hays Colwyn Bay
Very helpful & informative
Very helpful & informative. Will always book through Hays from now on.
Great company
July 6, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Paul,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and informative, and we truly appreciate your loyalty.
Kind Regards
Kemal and Team Hays Colwyn Bay
We will only use Hays in Colwyn Bay
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tracey. Her knowledge of destinations and holiday extras is excellent, which makes our choices so much easier. Not only is she extremely professional and helpful, but also very friendly, making the whole experience easy and straight forward. Thank you Hayes, and thank you Tracey.
July 10, 2026
Reply from Hays Travel - Colwyn Bay
Hi Graeme,
Thank you so much for your wonderful review! We are so pleased to hear about your consistently positive experiences with us and that Tracey made your holiday choices easier. We truly appreciate your kind words.
Kind Regards
Kemal and Team Hays Colwyn Bay
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