Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... See more
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Always greeted with a smile by extremely helpful friendly staff, they are always ready to help you find the perfect get away
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We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
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Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
683 reviews
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Reply from Hays Travel - Colwyn Bay
To Laura,
Thank you for you kind review will pass on the kind words.
Many thanks
Hays Travel
Always very helpful and happy staff
Always very helpful and happy staff, nothing to much trouble to find our perfect holiday and flight times.
June 9, 2026
Reply from Hays Travel - Colwyn Bay
To Heather,
Thank you again for a great review it means the world to our store to hear we are doing a great job.
Many thanks
Hays Travel
Colwyn Bay
Excellent service
June 6, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Andrew,
Thank you for your comments, we are pleased to hear you found our service excellent. I will pass your comments onto my team
Thanks again,
Kemal and Team Colwyn Bay
2027 June holiday!…
Christiana is lovely I’ve dealt with her on numerous occasions and she is always very helpful, i also love the friendly atmosphere in the branch!!😊
June 2, 2026
Reply from Hays Travel - Colwyn Bay
To Debbie,
Thank you for your lovely review about our lovely Christiana i will pass on your kind words and we look forward to seeing in store again.
Many Thanks
Hays Travel Colwyn.bay
Tracey
Tracey
Good
Good , friendly service. Helpful, informative staff who go the extra mile to ensure all your holiday needs are met. Would recommend to anyone.
May 31, 2026
Reply from Hays Travel - Colwyn Bay
To Susan,
It was a pleasure to book your holiday for the two of you and look forward to seeing you again in store.
Many Thanks
Colwyn Bay
Very helpful friendly staff
Very helpful friendly staff, premises are very clean and welcoming, staff well presented and knowlegeable.
May 30, 2026
Reply from Hays Travel - Colwyn Bay
To Mr and Mrs Penny,
Thank you for your kind review we appreciate you taking time out to write a review on trust pilot.
Many thanks
Hays Travel
Colwyn bay
Very relaxed atmosphere
Very relaxed atmosphere, friendly staff and just can't wait now for my holiday
May 31, 2026
Reply from Hays Travel - Colwyn Bay
To Michelle,
Lovely to read your kind review for our store many thanks
Hays Travel Colwynbay
Reply from Hays Travel - Colwyn Bay
To Marie,
Thank you for your kind review we will pass it on to Justine.
Hays Travel
Colwynbay
When wishing to book a holiday we said…
When wishing to book a holiday we said Hays will be just as good as the online offers.
Hays was better.
In Colwyn Bay... Lillie found us just what we wanted.
She got the searches for 5 people just right and she was so good.
A booking was reserved for 24 hours whilst we got ourselves in to pay the whole amount but
When coming in on her day off no one else seemed to be able to help.
They wanted to start looking for fresh holidays which were more expensive.
Luckily the booking was still live the next day when Lillie was back and the holiday booking was completed.
May 21, 2026
Reply from Hays Travel - Colwyn Bay
To Mr Stables,
Thank you for your great review for our store and Lillie i will pass on the the review to her.
Many thanks
Tracey
The staff in Colwyn Bay were fab
The staff in Colwyn Bay were fab , especially Justine who was in constant contact with our needs / requests . Excellent customer service , now on count down for our much needed holiday.
May 21, 2026
Reply from Hays Travel - Colwyn Bay
To Amanda,
Thank you for your kind review about our lovely member of staff Justine, I will pass on your kind words and if you need any further help please contact us anytime.
Many Thanks
Hays Travel Colwyn Bay
Tracey
Total efficiency with a smile.
The smile, the greeting gives a most welcoming environment and makes you feel valued- it’s a pleasure to just walk into the place. Was just picking up documentation, everything so organised, efficient and allows us to relax with preparation for our holiday.Brill, and thank you.
May 23, 2026
Reply from Hays Travel - Colwyn Bay
To Mr Jones,
Such a kind review for our store i will pass on your kind words.
Many Thanks
Hays Travel
Very friendly and helpful
May 16, 2026
Reply from Hays Travel - Colwyn Bay
To Christine,
Thank you for your review for the store.
Many Thanks
Hays Travel Colwyn bay
Colwyn Bay shop
My experience with Hays travel was amazing. I didn’t visit the shop, and everything was dealt with via messages and a telephone call and the whole process was seamless - I would highly recommend dealing with Lillie at Colwyn Bay.
May 23, 2026
Reply from Hays Travel - Colwyn Bay
To Clare,
Thank you for your kind review we appreciate you taking time out to write one for our store here in Colwyn bay.
Many Thanks
Hays Travel Colwyn bay
Another successful booking!
Christiana was extremely helpful and patient trying to sort me out with another cruise - which she did, of course!
May 22, 2026
Reply from Hays Travel - Colwyn Bay
Good morning,
Thank you for your review - we look forward to welcoming you back into branch soon
Thank you,
Kemal and Team Hays Colwyn Bay
So good this travel agent very helpful…
So good this travel agent very helpful We book our holidays with Hays in Colwyn Bay everytime would not go anywhere else
May 7, 2026
Reply from Hays Travel - Colwyn Bay
Good morning John,
Thank you for your review - we love booking your holidays and look forward to welcoming you back soon
Thanks again,
Kemal and Team
Very helpful and informative staff
May 16, 2026
Reply from Hays Travel - Colwyn Bay
Morning Dylan,
We appreciate your kind words. We're glad our team could assist you so well.
Thank you - Kemal and the Team
Consultant very knowledgeable
Lili our consultant was very knowledgeable and helped in making our booking
May 16, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back into branch
Thanks again,
Kemal and Team
Really friendly and helpful staff who…
Really friendly and helpful staff who made the booking of our holiday easy and stress free.
May 3, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back into branch
Thanks again,
Kemal and Team
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back into branch
Thanks again,
Kemal and Team
Reply from Hays Travel - Colwyn Bay
Good morning Myra
Thank you for your review - we look forward to helping you again in the future
Thank you,
Kemal and Team Hays Colwyn Bay
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