The staff took time to explore the various options for out trip, advising us on distance from the city centre, public transport options, hotel ratings, facilities etc. She answered all our queries an... See more
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I approached a girl called Margaret in the Consett branch with several options, and she was ringing round trying to get me the best deal but was number nine in the queue. She told me that she would ta... See more
Company replied
The lady I dealt with was good, very polite and pleasant. When I rang back later to change hotels, there was no problem at all. I spoke to a different lady and she was equally as pleasant and polite.... See more
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This is several times I have booked through hays travel once again very pleased with service of staff at consett branch so helpful and cheerful will help with any issues pleasure to visit .
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
1K reviews
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Reply from Hays Travel - Consett
Margaret,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be really nice and provided great customer service.
Kind Regards
Abbie
Reply from Hays Travel - Consett
James toplis,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and cheerful. We truly appreciate your kind words.
Kind Regards
Mia
continued good personal service
Good, friendly, helpful service as usual. I have never been disappointed in my experiences in booking at the Consett branch. I am really appreciative of personal service rather than booking on line.
July 23, 2026
Reply from Hays Travel - Consett
Ann,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive friendly and helpful service at our Consett branch. We truly appreciate your kind words about our personal service.
Kind Regards
Hays Travel Consett
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service - i really do appreciate it. You know where I am if you need any assistance in the meantime - Thanks again Amanda
A very easy transaction.
The lady I dealt with was good, very polite and pleasant. When I rang back later to change hotels, there was no problem at all. I spoke to a different lady and she was equally as pleasant and polite. Looking forward to my cruise and stay.
July 29, 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such pleasant and helpful service. We hope you have a fantastic cruise and stay!
Kind Regards
Hays Travel
Amanda
Reply from Hays Travel - Consett
Hi William,
Thank you for taking the time to leave such a lovely review. We are so glad to hear that our team was helpful and pleasant.
Kind Regards
Hays Travel Consett
Amanda
Pleasant and efficient service from Mia…
Pleasant and efficient service from Mia at Consett branch. Potential holidays sourced and sorted very quickly and information given thoroughly.
Very good experience.
July 27, 2026
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Please don't hesitate to contact us if you require any further help. Kind regards, Mia
First class service as usual.
July 21, 2026
Reply from Hays Travel - Consett
Hi Angela,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive first-class service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Mia
from the moment we walked in chloe was…
from the moment we walked in chloe was superb and attentive no question we asked was left unanswered or too much trouble she went above and beyond what our expectations were she is a credit to the consett branch
July 26, 2026
Reply from Hays Travel - Consett
Hi Karl,
Thank you for your wonderful review! We are so pleased to hear that our team provided you with such an excellent experience. We truly appreciate your kind words and are delighted that all your questions were answered.
Kind Regards
Hays Travel Consett
Chloe
Extremely helpful and thorough
The staff took time to explore the various options for out trip, advising us on distance from the city centre, public transport options, hotel ratings, facilities etc.
She answered all our queries and helped us feel confident about our trip.
July 22, 2026
Reply from Hays Travel - Consett
Max Whitehouse,
Thank you for your wonderful feedback! We are so pleased to hear that our team took the time to explore various options and helped you feel confident about your trip.
Kind Regards
Chloe
Friendly helpful staff
Friendly helpful staff, swift and efficient service , reassured by the atol cert
July 25, 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to leave such a great review. We are open 7 days a week at the Consett Branch so if there is any questions in the meantime please just let us know - Thanks again Amanda
Friendly
Friendly, knowledgeable staff who go the extra mile to meet the needs of their customers.
July 24, 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to leave such a great review. It wont be long now until I get your tickets ready but let me know if you have any questions in the meantime - Thanks again Mia
Holiday September 26
This is several times I have booked through hays travel once again very pleased with service of staff at consett branch so helpful and cheerful will help with any issues pleasure to visit .
July 24, 2026
Reply from Hays Travel - Consett
Hi Lorraine,
Thank you for your wonderful feedback! We are so pleased to hear that our team at the Consett branch provided such helpful and cheerful service. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Chloe
Great service friendly staff and sorted quickly no…
Great service friendly staff and no fuss all booked and sorted
July 20, 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with our friendly staff and that your booking was sorted without any fuss.
Kind Regards
Hays Travel
Amanda
Staff are very friendly
Staff are very friendly, patient and helpful, they looked for what I was requesting
July 22, 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, patient, and able to assist you with your request.
Kind regards, Alison
Reply from Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be both friendly and knowledgeable. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Mia
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently experience first-class service with us. We truly appreciate your kind words.
Kind Regards
Katelyn
Always helpful & cheerful staff
Always helpful & cheerful staff. Knowledgeable & willong to share experiences.
July 13, 2026
Reply from Hays Travel - Consett
Thank you for your lovely review, please let us know what we can do next time to receive a 5 star rating. Thanks Katelyn
Consett branch
We booked with Margaret at the Consett branch who was extremely patient & helpful, giving us good advice.
July 18, 2026
Reply from Hays Travel - Consett
Thank you for your wonderful review! We are so pleased to hear that our colleague was extremely patient and helpful, giving you good advice. We appreciate your kind words.
Kind Regards
Margaret
Mia was once again friendly …
Mia was once again friendly professional & very knowledgeable. Made our booking extremely smooth & efficient.
Always come back to book with Hays.
July 19, 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. Its always a pleasure getting you booked up! I will be in touch later in the week with your tickets - Many thanks Mia
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