The staff at Hayes travel consett are always friendly and more than helpful no matter what you ask of them be it advice on travel or talking you through the process of actually booking. I have done lo... See more
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Highly recommend booking your holiday with Hays. I've never had a bad experience. The staff go above and beyond to ensure you get the best price for your holiday. Big shout out to Amanda, she was fab... See more
As always the team at Consett Hays travel met our needs. I contacted Mia with the dates, location and accommodation I wanted and she came back to me the same day with options of 2 flights and prices.... See more
Company replied
Booked many holidays through Hays staff are so helpful and explained everything fully got the best deal with them and I would give them 5* very friendly and polite wouldn't go anywhere else
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
1K reviews
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Friendly helpful staff/service in…
Friendly helpful staff/service in Consett. Straightforward booking process
May 28, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, Many Thanks Katelyn
Very Professional service with accurate…
Very Professional service with accurate advice and time was no issue booking our holiday
Very knowledgeable employees who strive to find the best deals
May 30, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday! Many Thanks Katelyn
Reply from Hays Travel - Consett
Thank you for your feedback, Many Thanks Katelyn
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday, Many Thanks Amanda
Katelyn Bolam was very professional and…
Katelyn Bolam was very professional and got us the best deal
May 22, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday .... Many Thanks Amanda
Excellent service
Excellent service, really patient, helpful and friendly. She spent ages going through our options and was very knowledgeable
May 25, 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words, it was a pleasure getting your holiday booked up. You know where I am if you need me in the meantime - thanks again Abbie
Excellent professional and helpful…
Excellent professional and helpful service from Abbie in Consett.
May 24, 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. I really do appreciate it. I hope you have an amazing time! Thanks again - Abbie
Abby the young lady was totally
Abby the young lady was totally. Professional great service she went beyond the call
May 24, 2026
Reply from Hays Travel - Consett
Thankyou so much for this lovely review, It was a pleasure to book your holiday and get your car parking arranged. Thankyou so much for booking with us yet again, please do not hesitate to contact us if you need any help in the meantime between now and your holiday.
Thanks
Abbie :)
Reply from Hays Travel - Consett
Thankyou so much for such lovely feedback :)
It was a pleasure to book your holiday!
Thankyou
Katelyn
Fabulous service
Margaret was great! Very patient and thorough, finding us a last minute coach holiday. She was very helpful, professional, patient and understanding with a lovely manner. What a superstar
May 21, 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent service and found you a perfect last-minute holiday. Many thanks, Margaret
Reply from Hays Travel - Consett
Thankyou for your lovely feedback. Regards Joanne
Price match to my online quote was not…
Price match to my online quote was not a problem. Friendly assistant who was very thorough and helpful
May 20, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please do not hesitate to get in touch. Thanks Chloe
Staff were fantastic nothing was a…
Staff were fantastic nothing was a problem very friendly very helpful
May 18, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback, it was a pleasure to book your cruise. If there is anything else you need please let me know. Margaret
Fabulous service yet again
As always the team at Consett Hays travel met our needs. I contacted Mia with the dates, location and accommodation I wanted and she came back to me the same day with options of 2 flights and prices. All booked.
May 11, 2026
Reply from Hays Travel - Consett
We're so glad Mia efficiently met your travel needs. Thank you for your continued trust in us! We appreciate your feedback. Let us know if we can be any further assistance Many thanks Amanda, Branch Manager
Always find the staff are so helpful…
Always find the staff are so helpful and very pleasant . Always manage to find you what you want in a holiday .
May 10, 2026
Reply from Hays Travel - Consett
We are so glad our team consistently provides helpful and pleasant service, finding you the perfect holiday. Thank you again , Amanda - Hays Travel Consett
Booked many holidays through Hays staff…
Booked many holidays through Hays staff are so helpful and explained everything fully got the best deal with them and I would give them 5* very friendly and polite wouldn't go anywhere else
May 14, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely review it was a pleasure to book your holiday. Regards Abbie
Staff very helpfull
May 16, 2026
Reply from Hays Travel - Consett
Thank you so much for choosing Hays Travel Consett once again to book your holiday. We always appreciate it. You know where we are if you need us in the mean time - Thanks again Joanne
helpful friendly staff
May 15, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback ... Many Thanks Abbie
Excellent Friendly staff,Absolutely…
Excellent Friendly staff,Absolutely brilliant customer service, yet again
May 15, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback ... Many Thanks Alison
Supportive professional colleague
Supportive professional colleague, Morgan….
She listened and found exactly what I needed
Thank you ☺️
May 14, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback .. Many Thanks Morgan
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