As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
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Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... See more
Company replied
Absolute fantastic experience, seen by Margaret in hays travel consett who spent so much time with myself and daughter and ended up with a fantastic holiday to Cyprus in a 5 star hotel. She went above... See more
Company replied
Mia was very patient and eventually managed to book flight for me despite there being no easy routes to Salzburg
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2K reviews
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Thankyou to all the staff in hays…
Thankyou to all the staff in hays Consett always there to help x
June 23, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. Regards Katelyn
Reply from Hays Travel - Consett
Jeffrey,
Thank you for your kind words! We are delighted to hear that you consistently receive brilliant and helpful service from us.
Kind Regards
Mia
Reply from Hays Travel - Consett
Lynne,
We're so pleased to hear that you found our service to be both quick and efficient. It's great that we could also match the online price for you. Thank you for your positive feedback!
Kind Regards
Margaret
Reply from Hays Travel - Consett
Janice Featherstone,
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was knowledgeable, helpful, and friendly during your experience.
Kind Regards
Katelyn
Reply from Hays Travel - Consett
Kenneth,
Thank you for your lovely review! We are so pleased to hear you had a positive experience with our service.
Kind Regards
Hays Travel
Very helpful,checked for the best…
Very helpful,checked for the best possible cruise to meet our needs. Explained everything included in the price. Advised we could call in any time and question anything.
July 1, 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words and this fantastic review. It was a pleasure to get your cruise booked up and for a very special occasion. If you have any questions in the meantime you know where I am - Thanks again Amanda
Excellent servive off mia very…
Excellent servive off mia very exsperienced and kbowledgeable
June 29, 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful review! I am delighted to hear that you had such a positive experience with my service. Kind regards, Mia
Hay's delivered for us yet again.
We were seated with a lovely lady who made the whole experience a joy. She got us the holiday we wanted at a good price. We wouldn't hesitate to book with Hay's again.
June 27, 2026
Reply from Hays Travel - Consett
We are so happy to hear you had such a wonderful experience and found the perfect holiday with us! We look forward to assisting you again.
Kind Regards
Margaret
Reply from Hays Travel - Consett
We are so pleased you had a great experience with us. Thank you for your kind words! If you require any assistance in the meantime dont hesitate to contact us.
Kind Regards
Hays Travel
Alison
We went in not knowing where we were…
We went in not knowing where we were going to stay and we got so much help wouldn’t use anyone else but hays they always remember your name so friendly
June 17, 2026
Reply from Hays Travel - Consett
We're so happy you received excellent help finding your stay! We truly appreciate your kind words and loyalty. Thank you!
Kind Regards
Alison
Excellent service,helpful,friendly and…
Excellent service,helpful,friendly and give us great opinions to choose from ,thanks
June 22, 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback. We are so glad we could assist you and provide great options!
Kind Regards
Hays Travel
Chloe
Outstanding Customer Service and Support
We’ve booked several holidays through Hays Travel, and Joanne has been fantastic every time.
She takes the time to understand exactly what we’re looking for as a family, never makes us feel rushed, and always finds a range of great options within our budget. Her attention to detail, friendly approach, and genuine desire to find the right holiday really stand out.
The service doesn’t stop once the holiday is booked either – Joanne’s aftercare and support have been excellent, always happy to answer questions and help where needed.
Hays Travel has been great throughout, but Joanne is the reason we keep coming back. I wouldn’t hesitate to recommend her and will definitely be booking through her again in the future.
April 15, 2026
Reply from Hays Travel - Consett
We are so pleased to hear that you consistently enjoy booking your holidays with us. It's wonderful to know that our personalized service and attention to detail make a difference. Thank you for your kind words and continued support!
Kind Regards
Joanne
I always find the customer service…
I always find the customer service excellent , they can't do enough to find your perfect holiday
June 21, 2026
Reply from Hays Travel - Consett
We're so glad you consistently find our customer service excellent. Thank you for your kind words!
Kind Regards
Margaret
The girl I was talking to was lovely
The girl I was talking to was lovely, professional and always constructive throughout our conversation.
I believe that in most situations it always the people that make or break a sale, or friendship, I try not to frequent places that have miserable people .
June 20, 2026
Reply from Hays Travel - Consett
Wow this had made my day reading this ! Thankyou so much for the lovely feedback it was a pleasure to book your holiday. If you need any further help do not hesitate to get in touch. Thanks Mia
Very helpfull staff.
June 11, 2026
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Kind regards, Margaret
Amazing
Mia in the Consett branch did an amazing job. Prompt, knowledgeable, and thorough. I will use Mia again for my next booking
June 11, 2026
Reply from Hays Travel - Consett
Thank you so much for taking your time to leave this review, it was a pleasure booking your holiday. If we can be at any further assistance please don't hesitate to get in touch! Kind regards, Mia x
Reply from Hays Travel - Consett
Thank you so much for giving me such a great review. It wont be long now until we have your tickets and I will call you as soon as these are received - Thanks again - Mia
Excellent customer service once again…
Excellent customer service once again no problems booked over the phone and price matched the holiday I found
June 11, 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. It is very much appreciated. It wont be long now until I get your tickets in and i will give you a call once they are here - Thanks again Joanne
Very helpful friendly service and…
Very helpful friendly service and didn’t feel rushed into making a decision
June 11, 2026
Reply from Hays Travel - Consett
We are so glad you felt comfortable and unhurried with our service. Thank you for your kind words!
Kind Regards
Hays Travel
Very friendly and helpful staff
Very friendly and helpful staff. Went out of their way to help you find your holiday.
May 29, 2026
Reply from Hays Travel - Consett
We are so glad our team could help you find your perfect holiday. Thank you for your kind words.
Kind Regards, Hays Travel
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