Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... See more
Company replied
Absolute fantastic experience, seen by Margaret in hays travel consett who spent so much time with myself and daughter and ended up with a fantastic holiday to Cyprus in a 5 star hotel. She went above... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful friendly service and…
Very helpful friendly service and didn’t feel rushed into making a decision
June 11, 2026
Reply from Hays Travel - Consett
We are so glad you felt comfortable and unhurried with our service. Thank you for your kind words!
Kind Regards
Hays Travel
Very friendly and helpful staff
Very friendly and helpful staff. Went out of their way to help you find your holiday.
May 29, 2026
Reply from Hays Travel - Consett
We are so glad our team could help you find your perfect holiday. Thank you for your kind words.
Kind Regards, Hays Travel
great help from girl in shop very…
great help from girl in shop very pleased with her help
May 29, 2026
Reply from Hays Travel - Consett
Hi Mary,
We are so pleased to hear about your positive experience. We appreciate you sharing your kind words.
Kind Regards
Hays Travel Consett
Margaret
Reply from Hays Travel - Consett
Hi Malcolm,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel Consett
Mia
Very professional staff
Katelyn was extremely helpful and very professional made sure everything was explained in full. The booking process was quick and easy
May 22, 2026
Reply from Hays Travel - Consett
We are so pleased to hear about your positive experience! Thank you for sharing your feedback. We appreciate it. Thank again - Katelyn.
Reply from Hays Travel - Consett
Thank you so much for taking the time to send us in such a good review. You know where we are if you need. i will be in touch with your tickets when they are here - Thanks again Mia
Very Professional service with accurate…
Very Professional service with accurate advice and time was no issue booking our holiday
Very knowledgeable employees who strive to find the best deals
May 30, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday! Many Thanks Katelyn
Reply from Hays Travel - Consett
Thank you for your feedback, Many Thanks Katelyn
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday, Many Thanks Amanda
Katelyn Bolam was very professional and…
Katelyn Bolam was very professional and got us the best deal
May 22, 2026
Reply from Hays Travel - Consett
Thank you for the lovely feedback, hope you have an amazing holiday .... Many Thanks Amanda
Excellent service
Excellent service, really patient, helpful and friendly. She spent ages going through our options and was very knowledgeable
May 25, 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words, it was a pleasure getting your holiday booked up. You know where I am if you need me in the meantime - thanks again Abbie
Excellent professional and helpful…
Excellent professional and helpful service from Abbie in Consett.
May 24, 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. I really do appreciate it. I hope you have an amazing time! Thanks again - Abbie
Abby the young lady was totally
Abby the young lady was totally. Professional great service she went beyond the call
May 24, 2026
Reply from Hays Travel - Consett
Thankyou so much for this lovely review, It was a pleasure to book your holiday and get your car parking arranged. Thankyou so much for booking with us yet again, please do not hesitate to contact us if you need any help in the meantime between now and your holiday.
Thanks
Abbie :)
Reply from Hays Travel - Consett
Thankyou so much for such lovely feedback :)
It was a pleasure to book your holiday!
Thankyou
Katelyn
Reply from Hays Travel - Consett
Thankyou for your lovely feedback. Regards Joanne
Price match to my online quote was not…
Price match to my online quote was not a problem. Friendly assistant who was very thorough and helpful
May 20, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please do not hesitate to get in touch. Thanks Chloe
Staff were fantastic nothing was a…
Staff were fantastic nothing was a problem very friendly very helpful
May 18, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback, it was a pleasure to book your cruise. If there is anything else you need please let me know. Margaret
Always find the staff are so helpful…
Always find the staff are so helpful and very pleasant . Always manage to find you what you want in a holiday .
May 10, 2026
Reply from Hays Travel - Consett
We are so glad our team consistently provides helpful and pleasant service, finding you the perfect holiday. Thank you again , Amanda - Hays Travel Consett
Booked many holidays through Hays staff…
Booked many holidays through Hays staff are so helpful and explained everything fully got the best deal with them and I would give them 5* very friendly and polite wouldn't go anywhere else
May 14, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely review it was a pleasure to book your holiday. Regards Abbie
Staff very helpfull
May 16, 2026
Reply from Hays Travel - Consett
Thank you so much for choosing Hays Travel Consett once again to book your holiday. We always appreciate it. You know where we are if you need us in the mean time - Thanks again Joanne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.