Hays Travel - Crystal Peaks Reviews 

2,867
TrustScore 5 out of 5

5.0

35 West Mall Upper Level Crystal Peaks, S20 7PN Sheffield, GB


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Rated 5 out of 5 stars

They listened to what we wanted, priced matched our existing quite snd the follow up attention was brilliant.we have used Hayes Travel at Crystal Peaks previously and have always been very satisfied s... See more

Company replied

Rated 5 out of 5 stars

We went to Hayes travel in Crystal Peaks Sheffield yesterday to book a holiday for September. We were called promptly by Abigail who was friendly and asked us questions to get the best holiday for us... See more

Company replied

Rated 5 out of 5 stars

We had Jessie as our travel agent. Not only was she attentive and very friendly, but her knowledge of the areas and recommendations really made the experience. As we’re travelling with my Nan that has... See more

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble. Holiday all booked within 2 days. Jo listened to my two different holidays I was choosing between. Thank you Jo at crystal peaks


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom

  • 01144075198

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(2,867)

115,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michelle was a star and found us the…

Michelle was a star and found us the perfect last minute holiday. Couldn’t do enough for us and our needs. Always recommend hays 10/10

August 1, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Good afternoon. Thank you so much for this lovely review. It was my pleasure. Michelle.

Rated 5 out of 5 stars

Everything was just great as we knew…

Everything was just great as we knew where we wanted to go it was just a case of sorting this out for us which I have said it was great

July 31, 2026
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Reply from Hays Travel - Crystal Peaks

So please to have booked your holiday for you. Kindest regards Abi.

Rated 5 out of 5 stars

Customer service was amazing.

We had Jessie as our travel agent. Not only was she attentive and very friendly, but her knowledge of the areas and recommendations really made the experience. As we’re travelling with my Nan that has a physical disability, she made sure to throughly look through each hotel to make sure not only was that hotel accessible to her, but also the area around the hotel as well. We as a family love to explore more than just the hotel so it was important that the area could accommodate us throughout our holiday as well. Every question we fired at her she went through as many times as we needed to make sure we felt comfortable. As said before it can very stressful travelling with a disability for the person and there family, everything in the airport was looked into and the facility’s at the hotel. Overall she made us actually feel excited for a holiday we could all enjoy. She was amazing! Thankyou Jessie, we will be coming to you for all future adventures!

July 30, 2026
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Reply from Hays Travel - Crystal Peaks

Good morning. Thank you so much for this lovely review. It was my absolute pleasure. Jessie.

Rated 5 out of 5 stars

The young girl that served me with my…

The young girl that served me with my holiday was helpful polite and chatty. I always book with hays because I find which ever staff member serves me I get the same service polite and helpful.

July 30, 2026
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Reply from Hays Travel - Crystal Peaks

Good morning. What a lovely review. Thank you so much. Abi.

Rated 4 out of 5 stars

The information i received was

The information i received was
exactly what I need to know, the ladies were very helpful and knowledgeable i appreciated this care and detailed way they helped me.

July 29, 2026
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Reply from Hays Travel - Crystal Peaks

Good morning. It was my pleasure to help you. Cathy.

Rated 5 out of 5 stars

They listened to what we wanted

They listened to what we wanted, priced matched our existing quite snd the follow up attention was brilliant.we have used Hayes Travel at Crystal Peaks previously and have always been very satisfied so that is why we return again.

July 30, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Good morning. It was my absolute pleasure. Lovely to meet you. Louise

Rated 5 out of 5 stars

Rhiann was her normal helpful self

Rhiann was her normal helpful self . Sorted everything out we needed and was a pleasure to be with as always .

July 29, 2026
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Reply from Hays Travel - Crystal Peaks

Morning. A pleasure to book your holiday as always. See you soon. Rhiann.

Rated 5 out of 5 stars

Rhiann was excellent as always!

Rhiann was excellent as always!
Great service and good prices.
A very pleasant experience every time we book a holiday.
Nothing is too much trouble for her.
A credit to your company.

July 29, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

What a lovely review. It is always my pleasure. See you soon. Rhiann.

Rated 5 out of 5 stars

The staff was very good and and did…

The staff was very good and and did there best to explain our questions David was on hand even though he wasn’t serving us he was there to help with our questions over all was a very good service

July 28, 2026
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Reply from Hays Travel - Crystal Peaks

Jason Atkinson,

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent service and that your questions were thoroughly explained. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

David once again came up with the…

David once again came up with the goods. Thank you. Hopefully next time buy two get one free lol

July 28, 2026
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Reply from Hays Travel - Crystal Peaks

Customer,

We are so happy to hear that we consistently meet your expectations. We appreciate your kind words and look forward to your next visit!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Helpful and understanding of what we…

Helpful and understanding of what we requested

July 20, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Michael,

Thank you for your kind words. We are so pleased to hear that we were able to assist you with your request and provide helpful service.

Kind Regards
Hays Travel Crystal Peaks

Rated 5 out of 5 stars

Louise sorted our holiday

Louise sorted our holiday, she had the patience of a saint as we had no idea where we wanted to go, she was very honest and ensured we got exactly what we asked for, which was perfect for us, we felt very relaxed and had a few laughs, excellent service and we will be back to see Louise for our next holiday.

July 26, 2026
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Reply from Hays Travel - Crystal Peaks

Wow, what a lovely review for Louise, we're so happy you felt happy and reassured with her. We look forward to seeing you soon
Team Peaks x

Rated 5 out of 5 stars

So helpful in sorting out holiday and…

So helpful in sorting out holiday and advice on where 2 go for us 2 enjoy our holiday thanks

July 25, 2026
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Reply from Hays Travel - Crystal Peaks

Paul,

Thank you so much for your wonderful feedback! We are delighted to hear that we were helpful in sorting out your holiday and providing advice for you to enjoy your trip.

Kind Regards
Hays Travel Crystal Peaks

Rated 5 out of 5 stars

Great service

We went to Hayes travel in Crystal Peaks Sheffield yesterday to book a holiday for September. We were called promptly by Abigail who was friendly and asked us questions to get the best holiday for us we looked at a couple of hotels what we liked and settled on one. She looked at all the amenities and booked the holiday at our request she asked if we wanted to book seats and the whole process was complete within 15 minutes. We were happy with the service and will come back again for our next holiday.

July 25, 2026
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Reply from Hays Travel - Crystal Peaks

Good afternoon. Thank you so much for taking the time to write this review. It was my pleasure to help you find the best holiday to suit you. Abigail.

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