Hays Travel - Crystal Peaks Reviews 

2,961
TrustScore 5 out of 5

5.0

35 West Mall Upper Level Crystal Peaks, S20 7PN Sheffield, GB


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Rated 5 out of 5 stars

Natalia at Chrystal peaks branch , could not have been more helpful . This is the third holiday we have booked with her , always got us the best price , even booked transfers at the destination .... See more

Company replied

Rated 5 out of 5 stars

We have been using hays for the past couple of years, and all staff stand out in their own way. Always smiling helpfully great knowledge of places you are thinking fabulous advice. Never pushy with... See more

Company replied

Rated 5 out of 5 stars

Millie was lovely whilst searching for a holiday for me and my dad. We both had slightly different wants and open to a range of destinations but after a few destinations and flight changes, Millie fo... See more

Company replied

Rated 5 out of 5 stars

My experience was made great yet again by going back to the same lady to book me my holiday. Her name is Rhiann. She is so lovely and always extremely helpful. Nothing is too much trouble for her and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom

  • 01144075198

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(2,961)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

We were very satisfied with the help…

We were very satisfied with the help Michelle gave us sorted everything thing out including insurance and car parking

August 5, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Thank you for your fantastic 5-star review! We are so pleased to hear that our team was able to assist you with all the details, including insurance and car parking.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Easy as usual

Abbey was so helpful and completely understood what I needed. Joyful and enthusiastic,wonderful to talk to.

August 4, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Mrs Stones,

Thank you for your wonderful feedback! We're so pleased to hear that Abi was helpful and understood your needs perfectly.

Kind Regards
Abi
Hays Travel Crystal Peaks

Rated 4 out of 5 stars

Awesome teamfantastic stuff at crystal…

Absolutely fantastic stuff at crystal peaks sheffield branch. Dealt with all my enquiries, and helped me through the booking process and everything else I was worried about. I am disabled, and I need things explaining very carefully to me. This was done with absolute
Respect and dignity. They also went above, and beyond, they are a fantastic group of people. You should be very proud, thank you so much hayes, travel.I would never book anywhere else. michelle rhiannon, judith and abbey and the rest of the team you are awesome.!

August 4, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

customer,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear about your positive experience at our Crystal Peaks Sheffield branch. It's fantastic to know that our team was able to assist you with such respect and dignity, and that they went above and beyond to help you with your booking. We truly appreciate your kind words and are so proud of our team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very friendly staff informative jolly…

Very friendly staff informative jolly went through everything quick and efficient would definitely book here again .

August 3, 2026
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Reply from Hays Travel - Crystal Peaks

julie,

Thank you for your wonderful 5-star review! We are so pleased to hear that our team was friendly, informative, and efficient, making your booking experience a positive one. We look forward to assisting you again in the future.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Helpful staff without the pressure

Anna was very helpful and courteous throughout my booking. Jo had also been helpful on my previous visit. No pressure from either member of staff

August 2, 2026
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Reply from Hays Travel - Crystal Peaks

Alison,

We are so pleased to hear that our staff provided you with such helpful and courteous service. It's wonderful to know that you felt no pressure during your booking process.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful got the holiday we wanted…

Very helpful got the holiday we wanted can't beat the staff in Hayes at crystal peaks never gone wrong in there always smiling 😊

August 3, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Denise Cooper,

Thank you for your fantastic 5-star review! We are so pleased to hear that you got the holiday you wanted and that our team consistently provides such friendly and helpful service.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Was looking for a weeks all inclusive…

Was looking for a weeks all inclusive holiday with girlfriend and Mum. Even though the hotel was short listed by myself before we visited Hays, it was worth going. We got the best deal at the time, better airport flight departure and a bit of discount.

August 1, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Caine Lax,

Thank you for your fantastic 5-star review! We are so pleased to hear that you found the best deal and a great flight departure time for your holiday. We appreciate you choosing us for your travel plans.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great service at Hays Travel.

Booked with Hays Travel as always. Great service as usual. David was amazing. As are all the staff. Always friendly and helpful. Found us our perfect holiday. Exactly what we asked for. Thank you again. xxxx

August 2, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that we found you the perfect holiday. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always book my hols with my local team…

Always book my hols with my local team all helpful all lovely

July 26, 2026
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Reply from Hays Travel - Crystal Peaks

Thank you for your wonderful review! We are so pleased to hear that you always have a positive experience with our team. We appreciate your continued loyalty.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Your agent (Jo) was very helpful and…

Your agent (Jo) was very helpful and knowledgeable answering all our questions and helped resolve a few queries.

August 2, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and knowledgeable in assisting you with your questions and queries.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fabulous

As always, Abbie looked after everything for us!

August 1, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Thank you for your wonderful 5-star review! We are so pleased to hear that our team member looked after everything for you.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Michelle was a star and found us the…

Michelle was a star and found us the perfect last minute holiday. Couldn’t do enough for us and our needs. Always recommend hays 10/10

August 1, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Good afternoon. Thank you so much for this lovely review. It was my pleasure. Michelle.

Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble. Holiday all booked within 2 days. Jo listened to my two different holidays I was choosing between.

Thank you Jo at crystal peaks

August 1, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Thank you so much for your wonderful feedback! We're delighted to hear that your holiday booking process was so smooth and that you appreciated the assistance in choosing between your options.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Everything was just great as we knew…

Everything was just great as we knew where we wanted to go it was just a case of sorting this out for us which I have said it was great

July 31, 2026
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Reply from Hays Travel - Crystal Peaks

So please to have booked your holiday for you. Kindest regards Abi.

Rated 5 out of 5 stars

Customer service was amazing.

We had Jessie as our travel agent. Not only was she attentive and very friendly, but her knowledge of the areas and recommendations really made the experience. As we’re travelling with my Nan that has a physical disability, she made sure to throughly look through each hotel to make sure not only was that hotel accessible to her, but also the area around the hotel as well. We as a family love to explore more than just the hotel so it was important that the area could accommodate us throughout our holiday as well. Every question we fired at her she went through as many times as we needed to make sure we felt comfortable. As said before it can very stressful travelling with a disability for the person and there family, everything in the airport was looked into and the facility’s at the hotel. Overall she made us actually feel excited for a holiday we could all enjoy. She was amazing! Thankyou Jessie, we will be coming to you for all future adventures!

July 30, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Good morning. Thank you so much for this lovely review. It was my absolute pleasure. Jessie.

Rated 5 out of 5 stars

The young girl that served me with my…

The young girl that served me with my holiday was helpful polite and chatty. I always book with hays because I find which ever staff member serves me I get the same service polite and helpful.

July 30, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Good morning. What a lovely review. Thank you so much. Abi.

Rated 4 out of 5 stars

The information i received was

The information i received was
exactly what I need to know, the ladies were very helpful and knowledgeable i appreciated this care and detailed way they helped me.

July 29, 2026
Hays Travel - Crystal Peaks logo

Reply from Hays Travel - Crystal Peaks

Good morning. It was my pleasure to help you. Cathy.

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