Hays Travel - Cumnock Reviews 437

TrustScore 5 out of 5

4.9

56/57 Glaisnock Street, KA18 1BS Cumnock, GB


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Rated 5 out of 5 stars

As always Geddes gives you an excellent service. His attention to detail and his commitment to his clients is outstanding. He typifies exactly what a Hays' employee should be.

Company replied

Rated 5 out of 5 stars

Hello Geddes, We want to say thank you so much for all your hard work making our travel arrangements especially your attention to detail every step of the way. Thanks again for everything. Dolores, Ba... See more

Company replied

Rated 5 out of 5 stars

We made an appointment with Geddes to book a cruise, as it was our first one we didn’t know what we wanted. Geddes looked at different options based on some information we gave him and gave us lots of... See more

Company replied

Rated 5 out of 5 stars

Met with Geddes. Professional. Patient and knowledgeable Travel Consultant. Listened to what we wanted for city break, provided us with our options and tailored our holiday to suit our needs. The... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 56/57 Glaisnock Street, KA18 1BS, Cumnock, United Kingdom

  • 01290798027

4.9

Excellent

TrustScore 5 out of 5

437 reviews

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Rated 5 out of 5 stars

Another Great Service from Geddes

As always Geddes gives you an excellent service. His attention to detail and his commitment to his clients is outstanding.
He typifies exactly what a Hays' employee should be.

May 21, 2026
Hays Travel - Cumnock logo

Reply from Hays Travel - Cumnock

Thank you we appreciate your kind feedback

Rated 5 out of 5 stars

Friendly service

Friendly service, was able to find exactly what I wanted and went above and beyond to beat other prices.

March 3, 2026
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Reply from Hays Travel - Cumnock

Thank you we appreciate your feedback

Rated 5 out of 5 stars

A great experience at Hays Travel in Cumnock

A great experience again at Hays Travel in Cumnock. Excellent, friendly service as always from Lisa, not only assisting to book my holiday but offering helpful tips and recommendations and useful insight about our destination.
If you're looking to book your holiday through a friendly, reliable agent then I would recommend Hays Travel in Cumnock, where Lisa and Geddes always make you very welcome and do their best to find the holiday you're looking for.

May 6, 2026
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Reply from Hays Travel - Cumnock

Thank you for your lovely review Robert, we really appreciate it! Another fab holiday to look forward to.

Rated 5 out of 5 stars

Always great service from Hays in…

Always great service from Hays in Cumnock. Geddes and Lisa are very professional and always helpful with a smile!

May 7, 2026
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Reply from Hays Travel - Cumnock

Thank you for your lovely review Margaret, we really appreciate it! Another fab holiday to look forward to.

Rated 5 out of 5 stars

Excellent Service

The staff member in the shop, Megan, was very helpful and made sure we got everything he ing sorted.

April 23, 2026
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Reply from Hays Travel - Cumnock

Thank you for your lovely review about our Apprentice, Megan. We really appreciate it!

Rated 5 out of 5 stars

Very Very Very helpful

Very Very Very helpful

April 30, 2026
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Reply from Hays Travel - Cumnock

Thank you so much we appreciate your feedback have a great holiday

Rated 5 out of 5 stars

Canada holiday

Kaiden was very helpful, we got what we wanted

April 8, 2026
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Reply from Hays Travel - Cumnock

Thank you for your lovely feedback we really appreciate it

Rated 5 out of 5 stars

Always outstanding service?Nothing is…

Always outstanding service?Nothing is ever too much bother?Staff at Cumnock are second to none?The staff dp their best to get the best deals possible,very impressed xx

April 10, 2026
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Reply from Hays Travel - Cumnock

Thank you for your lovely feedback we really appreciate it

Rated 5 out of 5 stars

Hello Geddes

Hello Geddes, We want to say thank you so much for all your hard work making our travel arrangements especially your attention to detail every step of the way. Thanks again for everything. Dolores, Barbara, Margaret

April 9, 2026
Hays Travel - Cumnock logo

Reply from Hays Travel - Cumnock

Thank you we appreciate your feedback

Rated 5 out of 5 stars

Geddes was amazing at helping me find…

Geddes was amazing at helping me find the perfect holiday for me and my boyfriend couldn’t have done anything more for us! Was a super easy process Would definitely recommend to friends thanks again!

March 31, 2026
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Reply from Hays Travel - Cumnock

Thank you for your lovely review Rebecca, we really appreciate it! Hope your looking forward to your well deserved holiday :)

Rated 5 out of 5 stars

Staff were so friendly and welcoming…

Staff were so friendly and welcoming and had great patience talking us through different options nothing was a bother we were really pleased and happy with our experience and will definitely be back much appreciated thanks.

April 4, 2026
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Reply from Hays Travel - Cumnock

Thank you for your lovely review Eleanor, we really appreciate it! I can't wait to hear all about your trip, it will be a fantastic experience!

Rated 5 out of 5 stars

Brilliant

Easy booking process staff always lovly and polite never had any issues booking through any hays travel shops

April 3, 2026
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Reply from Hays Travel - Cumnock

Thank you we appreciate your lovely feedback

Rated 5 out of 5 stars

Friendly & Efficient service…

The usual friendly and efficient service from Lisa. It’s always a pleasure to enter the cumnock branch as the banter is always first class.

March 31, 2026
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Reply from Hays Travel - Cumnock

Thank you Billy we do appreciate a good bit of banter

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